Not receiving money back.
Not receiving money back.
Been chasing them since two weeks. Constantly disregarding my open incidents and just closing them.
September 20, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.3
Poor
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Less money
They give back less money than confirmed on their website/app. Plus, I got no response when I tried to contact their customer's service.
September 15, 2026
Unprompted review
Very poor performance-do not recommend
poor communication, not addressing issues, just closing the case
April 1, 2026
Unprompted review
THEY DONT PAY NOTHING
THEY DONT PAY NOTHING. KIOSKS TURNED OFF, WEBSITE CUSTOMER SERVICE BLAMMING CUSTOMS. DON'T BUY FROM ANY SHOP THAT GIVE TAX REFUND FROM THIS SHADY COMPANY
September 2, 2025
Unprompted review
Very easy
Very easy, just with the passport, in 2 days I had the money in my account.
August 26, 2024
Unprompted review
Advertisement
Impossible to get refunds
Impossible to get refunds. Machine at airport doesn’t work. Customs say it’s validated but app says it isn’t. App is clunky and translation poor. Can’t speak to anyone.
July 27, 2024
Unprompted review
You cannot trust these people
Real pain to make a refund claim. Had to get physical confirmation at BCN airport. Enter tons of confidential info on web. Then they say they are checking. Then they say they have made payment. But they have not. No way to escalate or complain.
June 15, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.