Travello Reviews 

177
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I've had some great trips lately and so thought I'd write a review for once. Beeke was a great help for the trips I booked in Cairns but also Airlie Beach and I'm sure I'll come back to her for any ot... See more

Rated 5 out of 5 stars

I have nothing but good things to say - I made a mistake in my booking and it was recifed immediately. I am very thankful to the staff for helping me sort this out particularly given it was totally m... See more

Rated 5 out of 5 stars

I met Stephanie at YHA Byron Bay, and she guided us through all the places on the east coast, helping us to find good tours in Noosa, Fraser Island, Whitsundays, Cairns and Melbourne. She was reall... See more

Rated 5 out of 5 stars

We’re traveling to Australia and New Zealand to start the new year. While looking into tours, I chatted with Jessye who made excellent suggestions and helped with booking several tours. When questions... See more

Company details

  1. Travel Agency

Written by the company

Travello is a leading online travel company that specializes in offering tours, activities, and attractions to travelers around the world. With a wide range of exciting and immersive experiences to choose from, Travello makes it easy for travelers to plan and book the perfect trip. Whether you're looking for adventure, relaxation, culture, or something in between, Travello has something for everyone. From guided tours of world-famous landmarks and natural wonders, to thrilling outdoor activities, to unique cultural experiences, Travello has it all. And with easy online booking and a secure payment platform, it's never been easier to start planning your dream trip. So why wait? Start exploring the world with Travello today and discover all the amazing things it has to offer!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

177 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(177)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a stunning experience one of the…

It was a stunning experience one of the best in my life I reckon. Everything was good trip, people,food. My favourite excursion was in Uluru this spot had a great history and we could to spend most time to learn about aboriginal culture. Thank you for everything travello agency and more precisely Macey organized everything for me.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service via Chat

Had a tour cancelled by the tour operator. Backpacker chat helped me to change to another tour. Writing a mail took too long, but the chat is very helpful.

Thanks to
Margarete and Kerri-ann

August 10, 2024
Unprompted review
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Rated 5 out of 5 stars

amazing experience

My boyfriend and I were staying in YHA Byron bay where we had such an amazing stay and enjoyed every second. Steph at the front desk helped us book a boat trip out to see the whales which was truly magical. Steph was such a good help and so kind and knowledgeable. She also recommended places to eat and explore which was amazing. She was a star ❤️

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, kind and professional

I was based in Byron Bay for a couple of months, saving some money for the last month of traveling around Australia. Thanks to Stèphanie, the Travello agent I was referring to, I have been able to organise my travel, even on a small budget. I booked all the tours I had in mind (Fraser, Whitsundays, Daintree Forest, Uluru and the Greyhound Pass) and Stèphanie shared some good advice with me, about other place to visit and,even more important, she shared all her enthusiasm about my trip; while putting a genuine effort in making it as memorable as possible.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Yay for human chat! Not chat bot

I recently booked a campervan through Travello and had the pleasure of being assisted by Jessye. As someone who is always dubious about potential scams after being burnt in the past, I initially thought I was talking to a chat-bot. However, I was pleasantly surprised when I realised Jessye was human and incredibly knowledgeable and helpful.

Jessye answered my million and one questions with patience and understanding. She had to pass my scepti-test first and did so, so politely and empathically. She truly understood my concerns and went above and beyond to find me the best deal. She walked me through the entire booking process, explaining each step in detail, which put my mind at ease.

Her excellent customer service and dedication to helping me made this experience stress-free and enjoyable. I highly recommend Jessye and Travello to anyone looking to book a campervan or any other service through their site. Thank you, Jessye

August 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Thanks, Stephanie!

My experience was more than great and it actually has a name. Stephanie from YHA Byron Bay was the best! Not only did she stay a little bit longer on a FRIDAY night to assist me booking a skydive for Monday morning, but also she went above and beyond to help me when it was cancelled. Without hesitation, she found the best option and rescheduled it! Thanks to her I had an amazing experience. Definitely recommended.

July 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent

Stephanie gave me a lot of advice to organize my road trip. She was patient and she explained me correctly every excursion 🙌

June 17, 2024
Unprompted review
Rated 4 out of 5 stars

Booking easy experience average

The process was super easy and it was awesome to go through multiple options available for me to choose from. Was very informative and good to have a range of options. Unfortunately the particular tour I chose was as a bit average and I didn’t feel like it was worth the money but it was still good.

April 27, 2024
Unprompted review
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Reply from Travello

Hi! Thanks for the review! We always value feedback like this.

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Rated 5 out of 5 stars

Definitely recommend

Just booked our East Coast tours with Travello and I couldn’t recommend them highly enough. Their online agents were so knowledgeable and actually went out of their way to make sure your trip was perfect. We had one tour that canceled because of weather and they went out of their way to reschedule on another tour for us. I don’t publicly recommend many companies but this is one I would put my name behind.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great agents who help

I’ve booked activities in Cairns, Darwin and now Melbourne with Travello. Kylie gives the best customer service and is always there to help. Really great website to find things to do and I’ve always found they have the best price. I’ll keep using Travello for all of my trips.

April 25, 2024
Unprompted review

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