From start to finish our trip firstly on the Rocky Mountaineer and then to Lake Louise Banff Jasper Whistler and so many other lovely places was very well organised and executed. We had a top rate g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant... See more
Company replied
A wonderful cruise with interesting stops along the way. Excellent organisation ensuring everyone knew what and when events were happening, great food, happy crew who looked after us so well. Di... See more
Company replied
The boat was beautiful. Staff and service were amazing. Service with a huge smile and nothing too much trouble. Emese our Tour Director went above and beyond to provide us with information every day... See more
Company replied
Company details
Written by the company
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
Contact info
United Kingdom
- travelmarvel.com/en-gb
4.5
Excellent
308 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Evening meals very disappointing
Evening meals very disappointing, poor quality and variety. Very basic small portions with minimal and strange choice of vegetables.
Evening “entertainment “ was extremely poor with untalented and incompetent presenters.
August 19, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. We’re disappointed to hear that our evening meals and entertainment did not meet your expectations. Your comments on quality, variety, portion sizes, and entertainment standards have been noted and shared with our culinary and entertainment teams for review in line with overall guest feedback.
Kind regards,
Gemma
Customer Experience Team
Pleased with the excellent organisation…
Pleased with the excellent organisation in all aspects and by all the respective teams on and off board the river cruise. The staff on board were, courteous, pleasant, polite, approachable and so willing to help. Meals were exceptional.
September 22, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you very much for your kind words!
We’re delighted to hear that the organisation of your river cruise — both on and off board — met your expectations so well. Our teams take great pride in delivering courteous, approachable, and helpful service, and it’s wonderful to know that came through during your trip.
We’re also pleased that you enjoyed the exceptional meals, as providing quality dining experiences is a key part of what we do.
Thank you for choosing Travelmarvel. We look forward to welcoming you on board again for another memorable journey soon!
Kind regards,
Raychell
Customer Experience Team
We had a very enjoyable time
We had a very enjoyable time on our Reflections of the Rockies tour with Celine McFadyen from 22nd August to 2nd September
August 22, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful feedback!
We’re delighted to hear you had a very enjoyable time on the Reflections of the Rockies tour with Celine McFadyen. Celine and the entire team strive to create memorable and seamless experiences, so it’s fantastic to know they helped make your trip special.
We hope the stunning scenery and unique adventures left lasting memories, and we look forward to welcoming you on another Travelmarvel journey soon!
Kind regards,
Raychell
Customer Experience Team
Great Holiday
Many things including tours for gentle walkers.Also good were the headphones for people who wear hearing aids.The destinations were excellent. The ship and staff were superb. We would like an itinerary on where else the ship sails.
August 25, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review!
We’re delighted to hear you enjoyed the gentle walking tours, the helpful headphones for hearing aid users, and the superb service from our ship and staff. It’s fantastic to know the destinations lived up to your expectations as well.
We’d be happy to provide you with details about other itineraries the ship sails — our team will reach out to you shortly with more information so you can start planning your next adventure.
Thank you again for choosing Travelmarvel. We look forward to welcoming you aboard again soon!
Kind regards,
Raychell
Customer Experience Team
What a fantastic holiday
What a fantastic holiday. Exceeded all expectations despite being a previous customer.
Cabin was great - good to see the tea and coffee making facilities in the room. Thought I would want this previously but we never used them. All our time was spent in the lounge, on top deck or out and about.
Day tours were interesting and for the cruise director to pull out all the stops on the last night was above and beyond. A memory to cherish!
Had breakfast and dinner in the restaurant. Fantastic service and great food. Tried to cut back on what we were eating by going to the ‘pub’ for lunch. It really was too far from the kitchen. Food not replenished and really poor selection vs previous. Please change back to the lounge!
September 9, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for sharing your fantastic feedback!
We’re thrilled to hear your holiday exceeded all expectations — especially as a returning guest! It’s great that you enjoyed your cabin and found the tea and coffee facilities a nice touch, even if you spent most of your time enjoying the lounge, top deck, and excursions.
We’re especially pleased that the day tours kept you engaged and that our cruise director’s special efforts on the last night created a cherished memory. We’ll be sure to pass on your kind words to the whole team.
Thank you also for your honest feedback regarding the lunch venue. We appreciate hearing about your experience and will certainly share your comments with our dining team as we continually strive to improve the overall experience for our guests.
Thanks again for travelling with Travelmarvel. We look forward to welcoming you back on board for many more memorable journeys!
Kind regards,
Raychell
Customer Experience Team
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your review of your journey through Cambodia and Vietnam. We’re so glad you enjoyed the destinations, the tours, and our wonderful onboard team.
These regions are truly special, and it’s our pleasure to help guests experience their rich culture, history, and beauty in comfort.
We hope to welcome you back on another Travelmarvel adventure soon!
Kind regards,
Raychell
Customer Experience Team
Excellent guide and crew
Excellent guide and crew
Spacious cabin
Great food
Lovely itinerary …. Great weather!
September 9, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed the excellent guide and crew, spacious cabin, and great food. It sounds like the lovely itinerary and fantastic weather made your trip even more memorable.
We truly appreciate you choosing Travelmarvel and hope to welcome you on board again soon for another amazing adventure!
Kind regards,
Raychell
Customer Experience Team
Good value but other failings
Good value, crew and entertainment very good.
Food average compared with other cruise ships. Drinks limited e.g. wheat beer on menu but on first day they said it was the last bottle but would be restocked at a port. Turns out that port was the final one on the cruise so left to choose between Bitburger (a very average lager) and Guinness (poor taste compared with Irish pubs). Pre cruise there was a list of tours and price paid said tours included. When on board many of the free tours were chargeable, some costing over 100 euros per person which was very misleading at time of booking.
August 12, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing such balanced feedback. It’s great to hear the cruise offered good value and that the crew and entertainment stood out. Your points on food quality, limited drinks availability, and confusion around included tours are important and will be passed on for review to help improve clarity and the overall experience.
Kind regards,
Gemma
Customer Experience Team
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your positive experience!
We’re glad to hear you enjoyed the shop, the crew, the food, and the tours — all key parts of what makes a Travelmarvel journey special. Your kind words mean a lot to us and our team.
We look forward to welcoming you on another adventure soon!
Kind regards,
Raychell
Customer Experience Team
irish compere guy onboard was good and…
irish compere guy onboard was good and all staff onboard were excellent send me a discount for next year
August 4, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your feedback. We are pleased you had an enjoyable time on your Highlights of the Danube cruise and are keen to travel again soon on a special deal! I will ensure you are set up to receive our special offers direct to your email inbox and in the meantime our friendly team of consultants are happy to help with any enquiries on 0800 012 6686.
Kind regards,
Gemma
Customer Experience Team
Well organised lovely staff very helpfu…
Well organised lovely staff very helpfu beautiful weather and scenery only downside four hours at Munich airport no five hours plane was late taking off the airport was a tip dirty toilets and overflowing waste bins
August 5, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. It’s wonderful to hear the staff, organisation, and scenery made your cruise with us enjoyable. We are disappointed to hear of your airport experience but look forward to having you travel with us again soon.
Kind regards,
Gemma
Customer Experience Team
Wonderful cruise aboard Caledonian Sky
The help we received from the crew and staff aboard Caledonian Sky was exemplary. My husband has mobility problems and was assisted (discretely!) whenever necessary. The boat crew were professional and kind, and the bar staff brilliant in anticipating his requests. Unfortunately, he couldn't disembark too often but was quite happy on the ship with the library and the balcony of our cabin from which he could observe toing and froing of marine activity. There was a very friendly atmosphere aboard and the staff were fantastic; friendly but not intrusive. Obviously well-trained and well chosen for the ship. We'd certainly use the ship again - small enough not to be impersonal but large enough to provide personal space. As for the food.....! wonderful choice even for vegetarian me. And excellent wine varieties. Pre- and post cruise hotel choices were convenient.
August 2, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your detailed experience aboard the Caledonian Sky. It’s great to hear how well the crew supported your husband’s mobility needs while maintaining a friendly, discreet, and professional atmosphere. Your praise for the food, wine, cabin comfort, and hotel arrangements highlights the aspects that made the trip so enjoyable, and it’s fantastic that the ship struck the right balance between intimacy and space.
Kind regards,
Gemma
Customer Experience Team
Fabulous experience
Fabulous experience ! Staff and service second to none ! Great guides with good knowledge of all places visited
August 12, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your kind feedback. We are delighted your Highlights of the Danube cruise was such a memorable holiday. We look forward to you returning to enjoy more enriching experiences with us soon!
Kind regards,
Gemma
Customer Experience Team
Sailing down the Duoro
The boat was very well designed.cabin very comfortable . crew very helpful and friendly food excellent
Only one complaint - the itinerary gave a meet outside the cathedral at 12.45 to take us to the coach for lunch but food excellent
only one complaint the itinerary gave a meet outside the cathedral at 12:45 in Salamanca to take us to the couch for lunch but no one met us ( two 80 + in the heat ). We heard that the organised tour finished early but we had self guided ( after telling 3 guides that was our intent ) + were there before time + could not understand why there were no other fellow travellers ! When eventually we rejoined them our reception was chilly !
August 14, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. It’s wonderful to hear how much you enjoyed the boat, cabin comfort, crew support, and culinary experiences onboard. Your comments about the confusion at the Salamanca cathedral meeting point and the gap in support for self-guided travellers are important and will be passed on to improve clarity and ensure all guests feel looked after.
Kind regards,
Gemma
Customer Experience Team
Fantastic and interesting cruise on a great ship
From the point of deciding to go on this cruise the process was simple and efficiently conducted. There was difficulty in finding the agent upon leaving the arrivals hall as she wasn't showing her board and was standing on the wrong side of the exit. The transfer itself was a bit long and tortuous presumably because the pontoon used by Travelmarvel is about as far away as it could be. The walk from the coach to the boat was long and across a floating pontoon so a bit dodgy and definitely hard for some of those with mobility issues. However once aboard everything was great. The welcome was superb and we were quickly shown to our cabin. The port talks and information meetings were excellent and informative. The food, waiting staff, drinks waiters, and cabin crew, trips, scenery, coach trips, guides and activities were top notch and very much impressed us. The transfer back to the airport was fine as it was an early transfer, but again marred by the long walk from the ship to the coach which was also late in arriving by about 20 minutes. This was our second TravelMarvel cruise and we look forward to our 3rd! I have mentioned the few niggles to help perhaps some `fine tuning' but we did have a great time with super company and thoroughly enjoyed it!
August 7, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing such detailed feedback. It’s great to know that you had such a great experience on your Douro River Cruise . Your comments on the airport transfers, and challenging walks to and from the ship are valuable and will be reviewed to help improve arrival and departure arrangements.
We can't wait to help you plan your third trip with us so please let us know when you are ready to book your next adventure.
Kind regards,
Gemma
Customer Experience Team
Owners suite on top of the engines
Owners suite on top of the engines
Air con very loud and ineffectual
August 14, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your feedback. Your observations have been shared with our technical team for review, as guest comfort is a priority for us.
Kind regards,
Gemma
Customer Experience Team
Levels of distinction becoming obvious
Generally a very good experience with helpful and attentive staff from the nautical, house keeping & restaurant staff.
However the nuances between the luxury side and this premium cruise are becoming very self evident instead of general sublties.
August 7, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your review. We’re delighted you enjoyed the service from our crew and had a very good overall experience. We understand your observations regarding the differences between our Luxury and Premium experiences. Each has been designed to offer a distinct style of cruising, with Premium providing excellent value and the same high level of care and attention from our staff. Your feedback is appreciated as we continue to refine both offerings to ensure every guest enjoys a memorable journey.
Kind regards,
Gemma
Customer Experience Team
Having to climb over other ships to get…
Having to climb over other ships to get on or off wasn't good at all ,especially as I have knee problems, also the portions of food at the evening g meal were not enough to eat,and the tours could have been better x
August 12, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. On Europe’s rivers, it is common for ships to dock side by side due to limited mooring space, meaning guests may need to cross through neighbouring vessels to embark or disembark. We understand this can be more difficult for those with mobility concerns, and our crew are always on hand to assist where possible. Your comments regarding meal portions and the tours have also been noted and passed on to our team for review. We’re always looking at ways to enhance comfort, dining, and excursion experiences, and your input helps us do that.
Kind regards,
Gemma
Customer Experience Team
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your kind review!
We’re so pleased to hear you were very satisfied with your experience. Our team takes great pride in being prompt, knowledgeable, and pleasant — and it’s wonderful to know that came through during your journey.
We hope to have the pleasure of welcoming you aboard again soon!
Kind regards,
Raychell
Customer Experience Team
Duoro cruise
Beautiful room very comfortable bed good food friendly helpful staff good tours &excellent guides.
August 7, 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your kind words!
We’re so glad you had a wonderful time on your Douro cruise. It’s fantastic to hear you enjoyed your beautiful room and comfortable bed — rest and relaxation are such an important part of the journey.
We’re also delighted that the food, staff, tours, and guides all made a great impression. It means a lot to us to know you felt well cared for throughout your trip.
We’d love to welcome you back on board for another unforgettable adventure!
Kind regards,
Raychell
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.