Travelnest Reviews 

5,309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 1,016 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent location, finding properties ideally situated for attractions, city centers, and local amenities, often with convenient transport links. Reviewers consistently highlight the helpfulness and friendliness of hosts and staff. Many appreciate the clean, comfortable, and well-equipped accommodations, often described as spacious and homely. However, some people were dissatisfied with property conditions, reporting cleanliness issues, mould, broken fixtures, or descriptions not matching the actual state. A few also experienced lacking host responsiveness, causing delayed check-ins or communication difficulties. Minor amenity shortfalls, like needing to bring towels or a lack of basic provisions, were also noted.

What people talk about most

Location

People report positive experiences with location, often highlighting its convenience for tourist attractions,... See more

Facilities

Clients share ambiguous opinions on facilities, with some reviewers praising well-equipped kitchens,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the cleanliness, comfort, and... See more

Staff

Reviewers mention positive feedback about staff, with many praising the helpfulness and kindness of hosts and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising properties as a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looked newly refurbished lovely and comfy. Blankets / throws and beds fab. Intercom did not work resulting in several trips down to open the door for the daughter. Shower also not as good as I have... See more

Company replied

Rated 3 out of 5 stars

The apartment is in a great location, and has good secure parking. Directions to find it were good. However, there is no welcome pack or instructions how to operate anything. We worked out most... See more

Company replied

Rated 3 out of 5 stars

The apartment was clean and comfortable. Unfortunately no checking in information was given, which led to a very delayed checking in whilst we tried to find out where to get keys from. The tv and... See more

Company replied

Rated 3 out of 5 stars

Good communication after booking. Accommodation adequate for one night, one toilet roll and small amount hand wash left, dosent cost much for little toiletrie items. Owner reply when requested to... See more

Company replied


Company details

  1. Vacation Rental
  2. Business to Business Service
  3. Holiday Accommodation Service
  4. Software Company

About Travelnest

Written by the company

Discover why thousands of hosts choose Travelnest

Travelnest helps holiday rental owners thrive by combining technology with a human touch.

Every customer is matched with a dedicated property expert who delivers ongoing support, tailored recommendations and proven, data-led strategies to maximise bookings.

We make it simple to list across major platforms like Airbnb and Booking.com, while our experts help you stand out.

We're proud to be partners in your success, offering expert advice backed by real-time performance data.

Property Experts Global exposure Calendar sync Smart pricing Mobile app Get started

Contact info

3.6

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.6

All reviews

(5,309)

988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Void of common sense and customer service

Travel Nest is listed as the host for a home on Airbnb that I booked several months ago for me and my family in London. I am also a property manager who acts as an agent for homeowners on Airbnb another short term rental sites. So I have firsthand expertise on this subject. Travel nest recently sent me a message in the Airbnb app which was a copy and pasted message directly from an internal email stating that the Home that I am expecting to stay in as I travel to a completely different country, has been damaged to the point of being inhabitable. Rather than acting as a true agent for the owner and moving forward with canceling the reservation, they have left me in limbo for days where I have been made aware that that House will not be available yet I don’t have the money returned and the reservation canceled so that I can book new accommodations. When I reach out directly to Travel nest outside of Airbnb, their Support staff tells me I need to talk to Airbnb Support, when I speak with Airbnb Support they say they’re still looking into the matter and working to get in contact with the “host”. Travel nest takes no accountability or responsibility as the listed host and deflect saying that they are waiting to hear from the “host”. I totally understand that things happen, including acts of nature. It is not the end of the world for me to find new accommodations, but it is completely unacceptable for them to not take action to cancel the reservation so that I can move on and make proper plans. I cannot fathom any situation where they’ve been made aware of such severe damage yet they cannot make the proper decision to move forward with cancellation. If you are a homeowner thinking of trusting Travel nest with management of your home just be aware that the size of their company has bankrupted their customer service skills and common sense.

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

They said they couldn’t proceed with my stay due to unforeseen circumstances and then had the cheek to ask me to cancel the booking my end! I had booked this stay to take my two children to Lapland UK. Avoid like the plague.

June 6, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

We're truly sorry for the experience you had. We understand how disappointing it must have been, especially with a trip to Lapland UK planned for your children. We sincerely apologise for the way this was handled and for the distress it caused your family.

Regards,
The Travelnest Team

Rated 1 out of 5 stars

Unbelievable what I experienced with travelnest

Please, travelnest will list the property in booking.com and Airbnb but they will scam you. There are not real.
becareful travelnest is a scammer. Travelnest has scam me. Don't say I didn't warned you.

February 11, 2026
Unprompted review
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Reply from Travelnest

Hello,

We're sorry to hear that you feel this way. Travelnest is a legitimate holiday rental marketing platform that helps property owners advertise their properties across trusted booking channels, including Booking.com and Airbnb.

We take allegations of scams very seriously and would like the opportunity to investigate your concerns. Unfortunately, we cannot identify your booking or account details from this review alone. Please contact our support team directly with more information so we can look into the matter and assist you appropriately.

We are committed to providing a transparent and reliable service for our customers and partners, and we welcome the chance to address any issues you may have experienced.

Regards,
Travelnest Support

Rated 5 out of 5 stars

As a property Manager this is a great…

As a property Manager this is a great site for me to use to promote it. It's an all in "one stop shop" where once I've published my property, I can just leave all the rest to them and they market it on lots of different platforms for me (which I have control over who they advertise with). They give regular updates as to how the property is fairing against competitors and offer valuable ideas on how to promote it better. Good customer service as and when required. Highly recommended

June 3, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

Hello,

Thank you for taking the time to share your experience and for your kind recommendation.

We're delighted to hear that Travelnest has helped simplify the marketing of your property and that you value the convenience of our all-in-one approach. Our goal is to make holiday rental marketing as straightforward and effective as possible, while giving property owners and managers full control over where their listings are promoted.

It's also great to know that you find our performance insights, recommendations, and customer support helpful. Feedback like yours means a lot to the team and motivates us to continue improving our service.

Thank you for choosing Travelnest, and we look forward to supporting your continued success.

Regards,
Travelnest Support

Rated 3 out of 5 stars

Quaint but tired and in need of repair

The caravan is very family orientated, in a nice quiet area, the local bar offers good food and decent play equipment for the kids.
Sadly the caravan is very tired and shows signs of significant repair needed, the decking was very wobbly, windows didn't close fully and some doors and door handles were inoperable, unfortunately this was made worse by the fact that the cleaners had not done a great job either,.with stained sideboards and dusty/bitty floors, the owners were very helpful, friendly and guided us with a little help.

May 26, 2026
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Reply from Travelnest

Hello,

Thank you for taking the time to share your feedback.

We're pleased to hear that you enjoyed the family-friendly atmosphere of the park, the peaceful location, and the facilities available for children. It's also great to know that the property owners were helpful and welcoming during your stay.

We're sorry to hear that aspects of the caravan did not meet your expectations. Cleanliness and property maintenance are extremely important to us, and we appreciate you highlighting the issues you encountered with the decking, windows, door handles, and cleaning standards. Feedback such as yours helps us identify areas where improvements are needed.

We will ensure your comments are shared with the property owner so that they can review and address the maintenance and housekeeping concerns raised.

Thank you again for your valuable feedback.

Regards,
Travelnest Support

Rated 2 out of 5 stars

Almost impossible to reach

Payouts not set so now i have to wait 3 weeks+ from my guest bookings to getting my money. Causing liquity issues i will need to borrow to cover . Very slow payout system every week on a wednesday. Even though i tried to chase them up on tuesday apparently it should be sorted prior to that. Support took all day to get answers too, and finish at 4:30pm not 8pm as stated. So far everything feeld amateurish.
Almost impossible to reach, take high commission for doing nothing. They set up my initial pricing totally inaccurately- and then fine you £180 if set up wrong and need to cancel a booking. smart pricing is not smart. Manual pricing very clunky and not for purpose. Needa a calendar to set. It feels you no recourse to fix problems. Their only support contact is whatsapp that takes a whole day to reply.

June 2, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

Hello,
Thank you for your feedback. We're sorry to hear that your experience has been frustrating.
We understand the importance of timely payouts, responsive support, and easy-to-use management tools. Your comments regarding payouts, communication, and pricing tools have been noted and will be shared with the relevant teams for review.
We'd welcome the opportunity to look into your concerns further if you contact our support team with your account details.
Regards,
Travelnest Support

Rated 5 out of 5 stars

Great place

Great place, comfortable

May 25, 2026
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Reply from Travelnest

Hello,
Thank you for your review. We're delighted to hear that you had a comfortable stay and enjoyed your time at the property.
We appreciate your feedback and hope to welcome you back again soon.
Regards,
Travelnest Support

Rated 5 out of 5 stars

Beautiful place

Beautiful place

May 25, 2026
Travelnest logo

Reply from Travelnest

Hello,

Thank you for your review. We're delighted to hear that you enjoyed the property and found it to be a beautiful place to stay.

We appreciate your feedback and hope to welcome you back again in the future.

Regards,
Travelnest Support

Rated 5 out of 5 stars

Fantastic support

I was nervous at first changing over to this multiple platform host!
I am most pleased that I can access person to person support if I have any issues!
The switch is effective with an onboarding personal service, then a dedicated account manager looks after you !
This is exactly what busy hosts want and need !
Well done !!

June 1, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

Thank you for your wonderful review! We're delighted to hear that the onboarding process and ongoing support from your dedicated Account Manager have made the transition smooth and stress-free. Providing personal, reliable support is a key part of what we do, and it's great to know it's making a difference. Thanks for choosing Travelnest!

Rated 5 out of 5 stars

Stunning views

Stunning views, the place was spotless and the host was helpful and friendly.

Highly recommend!

May 25, 2026
Travelnest logo

Reply from Travelnest

Thank you for your lovely review! We're delighted to hear you enjoyed the stunning views, found the property spotless, and had a great experience with the host. We really appreciate your recommendation and hope to welcome you back again soon! Regards Travelnest Support

Rated 1 out of 5 stars

Double booked

I booked 1 of there places on Airbnb then the day before check in they said it was double booked. I asked for a refund but they said i needed to cancel the booking to start that process, if I had cancelled the booking I wouldnt receive my money back. Awful experience I will never using them again.

May 23, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. As this booking was made through Airbnb, refund requests are handled through their platform, but we'd be happy to review the case if you contact our support team with your booking details. Regards Travelnest Support

Rated 3 out of 5 stars

Too much commission and can’t find our…

Too much commission and can’t find our property on google.

How do guests leave reviews?

May 11, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

Thank you for your feedback. We're sorry to hear that you're disappointed with your experience. We'd be happy to discuss your concerns regarding commission and property visibility, as well as answer any questions about the guest review process. Please get in touch with our Support team and we'll be glad to help. Regards Travelnest Support

Rated 5 out of 5 stars

The property is super

The property is super. Well furnished with free parking at the front and everything you need provided. In the heart of Saltaire with all its historic charm. Highly recommend it.

September 24, 2025
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Reply from Travelnest

Thank you so much for your kind words! We're thrilled you enjoyed the property and made the most of its Saltaire location. We hope to welcome you back soon!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

As a property owner the staff are…

As a property owner the staff are helpful and friendly and are keen to help with any issue,

May 8, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

Thank you for your kind feedback. We’re delighted to hear that you’ve found our team helpful, friendly, and eager to assist with any issues. Supporting our property owners is very important to us, and we truly appreciate your comments. Regards Travelnest Support

Rated 3 out of 5 stars

Good Location badly managed

The Organisation, Check in and the location was good. But the Flat itself was quiet dirty and the bathroom is realy old. Also the sink in the bathroom was blocked. The beds are ok.

April 24, 2026
Travelnest logo

Reply from Travelnest

Thank you for your feedback. We’re pleased to hear you appreciated the location, organisation, and check-in process. However, we’re sorry to hear the cleanliness and bathroom condition did not meet expectations, especially the blocked sink. Your comments have been shared with the local team so these issues can be addressed and improved for future guests. Regards Travelnest Support

Rated 1 out of 5 stars

Disgusting flat in Campbeltown

We stayed in Flat A Burnbank Place Campbelltown, PA28 6JD. To start with the place was absolutely filthy.No hot water or WiFi! Bare wires on the light fittings! Yellow stains on the mattress! Black mould around all the windows and cobwebs in corners! I have pictures of them all. I asked booking.com for a refund as it completely ruined our weekend but no that’s not happening. So I’d like to warn anyone who’s looking to book this hovel to steer clear. Yes it’s in a great location but that’s all it’s got going for it.
Thanks Sam and George for nothing..
the weekend was to scatter my mother's ashes in the place she loved but I’m afraid it tainted that for me.

April 17, 2026
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Reply from Travelnest

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how disappointing this must have been, especially given the personal nature of your visit.
As Travelnest advertises and manages the listing on behalf of the property owner, we take reports like this seriously and have shared your comments with the owner for immediate review and investigation.
We sincerely apologise that the property did not meet expectations and for the impact this had on your stay. Kind regards,
Travelnest Support

Rated 1 out of 5 stars

Terrible company

Terrible company! Booked for an overnight stay on booking.com and the company are now forcing me to cancel booking to obtain a refund because they only want 7 day bookings now - basically someone else will pay more so we don’t want your custom! Disgusting way to treat people and will never ever book with these hosts again

May 8, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

Thank you for your feedback. We sincerely apologise for the situation and the inconvenience this caused you.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

Don’t book via this site as they allow…

Don’t book via this site as they allow their holiday “host” property owners to cancel with little to no notice with no explanation no offer to support or compensation. They use bookings.coms website so be aware that you are not dealing with bookings.com directly in all cases. The property owner we booked was Jordan Lucid she advertises multiple caravans so watch out for this name as well.

May 1, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

We’re sorry for your experience. Property owners can occasionally cancel bookings, which we recognise isn’t ideal. In these situations, your booking agent is the first point of contact and will assist in finding an alternative. Regards Travelnest Support

Rated 5 out of 5 stars

Beautiful apartment

Everything was great, the apartment is beautiful with a lot of space. The location is perfect, just in the city center.
The only thing I would change is that the second bed is not very comfortable, the mattress is very thin. Also, the wooden floor is a little bit noisy, but I think that gives a special look to the place.
Definitely I would recommend it to anyone that wants to have a good time in Inverness, if someday we go back, we will stay there without a doubt.

April 25, 2026
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Reply from Travelnest

Thank you so much for your wonderful review! We're delighted to hear you enjoyed the apartment and that the central location worked so well for your stay in Inverness.

We really appreciate your honest feedback about the second mattress. As for the wooden floor, we're glad it added some character to the place!

Regards,
The Travelnest Team

Rated 1 out of 5 stars

Corrupted scammers

Corrupted scammers. Do not use this platform!

May 1, 2026
Unprompted review
Travelnest logo

Reply from Travelnest

Thank you for taking the time to leave your review — we appreciate your feedback. If you need any further help, please contact our support team. Regards Travelnest Support

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