Travelnest Reviews 

5,322
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 911 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent and convenient locations, often highlighting proximity to city centers or attractions. Many people also commend the friendly, helpful, and accommodating staff and hosts. Reviewers consistently found properties clean, comfortable, and spacious, often noting them as well-equipped with amenities for a relaxing stay. However, some people were dissatisfied with property quality and maintenance. Several reviewers reported issues like uncleanliness, mould, or broken fixtures, suggesting conditions differed from expectations. Additionally, some customers noted a lack of certain amenities, such as comfortable seating or sufficient keys.

What people talk about most

Location

Reviewers highlight positive aspects of location, frequently praising its convenience for tourist... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with some customers reporting very clean,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness, comfort, and... See more

Staff

Users describe positive interactions with staff, with many reviewers praising the helpfulness and... See more

Product

People report ambiguous experiences with product quality and descriptions, with some customers noting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looked newly refurbished lovely and comfy. Blankets / throws and beds fab. Intercom did not work resulting in several trips down to open the door for the daughter. Shower also not as good as I have... See more

Company replied

Rated 4 out of 5 stars

We had a family weekend away just before Christmas. The location was really good in Derry for us, near city centre and to experience all that is Derry. The house was clean and spacious for a big gr... See more

Company replied

Rated 3 out of 5 stars

The apartment is in a great location, and has good secure parking. Directions to find it were good. However, there is no welcome pack or instructions how to operate anything. We worked out most... See more

Company replied

Rated 3 out of 5 stars

Good communication after booking. Accommodation adequate for one night, one toilet roll and small amount hand wash left, dosent cost much for little toiletrie items. Owner reply when requested to... See more

Company replied


Company details

  1. Vacation Rental
  2. Business to Business Service
  3. Holiday Accommodation Service
  4. Software Company

About Travelnest

Written by the company

Discover why thousands of hosts choose Travelnest

Travelnest helps holiday rental owners thrive by combining technology with a human touch.

Every customer is matched with a dedicated property expert who delivers ongoing support, tailored recommendations and proven, data-led strategies to maximise bookings.

We make it simple to list across major platforms like Airbnb and Booking.com, while our experts help you stand out.

We're proud to be partners in your success, offering expert advice backed by real-time performance data.

Property Experts Global exposure Calendar sync Smart pricing Mobile app Get started

Contact info

3.6

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.6

All reviews

(5,322)

749 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unresponsive property. Stole £733 of my money!

Property was unresponsive once payment made, apart from one offer of a full refund due to their delays replying. Stay never materialised. Refund never received. Currently pursuing through small claims court as travel nest and booking.com totally unwilling to sort despite obvious breach of UK contract law.

***Update 25th December -- So, after my review and the reply below, I got a call from Travelnest promising the refund would be made and they would sort with booking.com. Guess what? Still no refund and contact dried up completely again. Oh well, small claims court action being logged tomorrow***

December 4, 2025
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Reply from Travelnest

We regret to learn about the issues you faced with unresponsiveness and the refund. We take your experience seriously and will investigate the matter. Thank you for bringing this to our attention.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Had a great stay

Had a great stay. Very comfortable, clean and had everything we needed for our visit. Would definitely stay again if we visit York.

November 22, 2025
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Reply from Travelnest

We're happy to hear that you had a great and comfortable stay and that our accommodations met your needs. Thank you for your positive feedback; we appreciate it, and we look forward to your next visit to York!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!

Overall our stay was fantastic. The lodge was modern and clean. The lodge was very well equipped, instructed and easy to use. The hot tub was also set up for us on arrival. The host was also a great communicator, always helpful and quick to answer any enquiry's.

Another bonus was that the clubhouse was right at the door step. The staff were all very welcoming and friendly. The Old Stables Inn pub was a quick 5 minutes walk from the lodge for some pub grub and drinks!

We had no issues at all with the lodge and had a great stay.
Thanks again.

December 4, 2025
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Reply from Travelnest

We're happy to hear that you had a fantastic stay! It's great the lodge was modern, clean, well-equipped, and easy to use. We're also glad you enjoyed the hot tub, clubhouse, and nearby pub. Thank you for your recommendation and positive feedback!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

A super comfy apartment

A super comfy apartment, just lacking two sets of keys for if people want to do different things.

December 4, 2025
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Reply from Travelnest

We're happy you found our apartment comfy! We appreciate your feedback regarding the keys, and we'll consider this for future guests' convenience.
Regards,
The Travelnest Team

Rated 5 out of 5 stars

It’s a beautiful place to stay highly recommended

This little hidden gem is beautiful full of character and charm and warmth home from home stay. Had everything to make the stay as comfortable as possible definitely worth a visit you won’t be disappointed. Charming hosts. Fully equipped kitchen the standard of cleaning was amazing felt like luxury on a smaller budget just perfect. Get booking you won’t be disappointed. It’s now my favourite place to book. Bonus is its dog friendly 😁

December 4, 2025
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Reply from Travelnest

We're happy to hear that you enjoyed your stay! It's wonderful you found our place charming, comfortable, and well-equipped. We appreciate your kind words about the cleanliness and that your dog was welcome. Thank you for recommending us!
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Great apartment

Great apartment, nice facilities, elevator, balcony, great host, close to everything

December 4, 2025
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Reply from Travelnest

We're happy you enjoyed the great apartment, nice facilities, elevator, balcony, and convenient location. We appreciate your positive feedback!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

No milk on arrival

December 4, 2025
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Reply from Travelnest

We regret the missing milk. We'll investigate to improve our service. Thanks for your feedback.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

If I could give this caravan 0 stars

If I could give this caravan 0 stars, I absolutely would. From start to finish, the experience was an absolute joke. We received a message around 12–1pm on the day of arrival saying the Wi-Fi wasn’t working and the hot tub was unusable, but someone would be out first thing Saturday morning to sort it. Check-in was at 4pm. We arrived at 4:30pm to find the caravan hadn’t been cleaned at all after the previous guests. The smell alone suggested a group of wet dogs had held a stag do inside. There were skid marks in the toilets, dirty bedding, and crumbs over the kitchen surfaces. A cleaner eventually arrived at 5pm to change the beds and clean the kitchen (which was appreciated) but this should have been done long before we got there. On Saturday morning, we messaged regarding the hot tub maintenance. No reply. We tried again. Still no reply. By 8pm, after an entire day wasted waiting, we had given up. The hot tub was never sorted, and the owner didn’t answer a single call or message. We ended up spending most of our holiday trying to sort out problems that should have been resolved before we arrived. But hey — at least the heating works. If you’re thinking of booking this place, save your money and go camping with a paddling pool instead. It’ll be cleaner, better managed, and far less stressful.

December 4, 2025
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Reply from Travelnest

We're very sorry your experience was so poor. We regret that the caravan wasn't properly cleaned and that the hot tub and Wi-Fi were not working. We'll investigate these issues to ensure such problems don't happen again. We appreciate your feedback.

Regards,
The Travelnest Team

Rated 4 out of 5 stars

Nice stay

Nice stay . Well equipped for large groups .

November 26, 2025
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Reply from Travelnest

We're glad you enjoyed your stay and found our accommodations suitable for large groups. Thank you for your positive feedback!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

Good value for your money

Good value for your money. Near a train station and a bus stop. Near Anfield❤️

December 2, 2025
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Reply from Travelnest

We're happy to hear that you found our location a good value and enjoyed the proximity to transportation and Anfield. Thank you!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Amazing property

Amazing property . Already booked for next year

December 3, 2025
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Reply from Travelnest

We're so happy you enjoyed the property! Thank you for rebooking; we appreciate your continued patronage.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

Dont do it

The warden had no record of our booking . There was a cup in the sink , rubbish in the bin , the smoke alarm had been taken down and there was no battery in it , the wardrobe door was hanging off , the bedroom door didnt close , the bathroom sink cold tap didnt work , the bedding was dirty , there was one dirty hand towel in the bathroom , the mats where dirty . I sleop on the sofa with blankets and pillows from my car .

November 27, 2025
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Reply from Travelnest

We regret your experience. The issues you described regarding the booking, cleanliness, safety measures, and maintenance are concerning. We appreciate you bringing this to our attention, and we will investigate these issues.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Lovely quiet place perfect for me to…

Lovely quiet place perfect for me to work while in Manchester. Spotlessly clean and comfortable with everything you need. Lovely hosts.

December 1, 2025
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Reply from Travelnest

We're happy you found our place quiet, clean, and comfortable, making it perfect for your work in Manchester. We're also glad you appreciated our hosting.

Regards,
The Travelnest Team

Rated 1 out of 5 stars

Unacceptable

The prooperty itself was seriously lacking. The limited towels were damp upon arrival, the internet did not work, there was no shampoo or amenities and the location of the lockbox was inconvenient. Even though I paid for a 2 nights, I left within 30 mins of arriving as it was not particularly clean and very depressing, but most importantly, no working internet!

November 30, 2025
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Reply from Travelnest

We appreciate your feedback and are sorry the property did not meet your expectations. We regret the issues with the towels, internet, amenities, cleanliness, and lockbox location. We'll address these concerns to improve our guests' experiences.

Regards,
The Travelnest Team

Rated 1 out of 5 stars

Dire

Booked a property with them via Airbnb. They cancelled on me after I'd arrived at the property after check-in time. They'd failed to respond to my earlier messages about check in instructions and the phone number given didn't work. Once Airbnb reached them (as I stood for ages in the rain), they sent a single message and ignored my response to it. Unacceptable.

December 5, 2025
Unprompted review
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Reply from Travelnest

We're very sorry to hear about the issues you experienced with your booking, the lack of communication, and the cancellation upon arrival. We appreciate you bringing this to our attention. We will investigate these issues. Thanks for your feedback.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

The property on Britton street is…

The property on Britton street is advertised that it comes with parking but there is no parking here. Drug taking parties goes on all night and it’s a family street. Not appropriate for this location and is honestly cruel on the residents. Shameful

December 6, 2025
Unprompted review
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Reply from Travelnest

We appreciate you bringing these serious concerns to our attention. We're sorry to hear about the parking issue and disturbances. We'll investigate these matters urgently to ensure a better environment for everyone.
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Amazing experience

We want to thank Birger for his hospitality and his warmth during our whole trip. The apartment is close to a norwegian grocery store and 5mins away from a bus stop that takes you right to the airport and the center. This was our ideal accomodation for our trip. We had the time our lives, definitely recommend this place.

November 27, 2025
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Reply from Travelnest

We're happy you appreciated the convenient location near the store and bus stop. It's great to hear you enjoyed your stay and found the apartment ideal for your trip. We appreciate your recommendation!
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, everything you need, cozy,and in a great location
Host is brilliant

November 29, 2025
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Reply from Travelnest

We're happy you found everything fantastic, cozy, and in a great location. We appreciate you mentioning the host; thank you for your positive feedback.
Regards,
The Travelnest Team

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