The entire package was exactly as advertised. Travel Online were so easy to deal and communicate with throughout the whole process. The staff were so helpful when we had a slight problem the morning w... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
First time using a package holiday company. We booked last minute and were completely happy with the process and the holiday to Fiji. All documents arrived quickly and the flights, accommodation and e... See more
Company replied
Everything was booked ahead and arranged as described. I fully appreciated this as we have booked through other companies that had not followed up with things like transfers from the airport to the ho... See more
Company replied
My trip to Bali was wonderful, I cannot thank TravelOnline enough for making that happen. From the first inquiry to the final flight home, everything was handled with professionalism & care.
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Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
Contact info
4.8
Excellent
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant service
Brilliant service, everything that was organised for us went like clockwork, the team was great and communication was good even with the major time difference. Thoroughly recommend if you are planning trips or excursions. A+
November 15, 2016
Unprompted review
Reply from TravelOnline
Hi Louise, Thank you so much for your kind words, we're so pleased to hear that you've enjoyed your experience booking with TravelOnline. Although we offer the convenience of an online travel booking service, we pride ourselves on having the additional support of our friendly and experienced consultants who can assist you with your booking. We're so glad you enjoyed your experience with us and we look forward to helping you with your next holiday.
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Excellent Service
Our Consultant Clare was fantastic! They delivered on there promise,
"A hassle free holiday" THANKYOU!!
November 9, 2016
Unprompted review
Reply from TravelOnline
Hi Dave, Thanks so much for your kind feedback. We're so pleased to hear you enjoyed your experience booking with TravelOnline and we'll be sure to pass your comments along to Clare. We look forward to helping you book your next holiday.
Quick and easy to deal with, no pressure selling.
I have used Travelonline twice now, first to organise our honeymoon to Fiji, and secondly when I needed to get home to visit my terminally ill mother.
They quoted both trips, without any pressure to purchase, unlike the other companys we tried, with all quotes being within a few dollars of each other.
We have just returned from our Fiji honeymoon, everything went to plan as Travelonline indicated it would, a wonderful holiday.
But the standout for me was when I had to extend the trip home to Mum, it was all changed over the phone in a matter of minutes with no complaints, leaving me free to organise other things. Other members of our family use Travelonline, and can not speak highly enough of them.
November 5, 2016
Unprompted review
Reply from TravelOnline
Thank you so much for your kind words, we're so pleased to hear that you've enjoyed your experience booking with TravelOnline. Although we offer the convenience of an online travel booking service, we pride ourselves on having the additional support of our friendly and experienced consultants who can assist you with first hand advice as well as make any changes to your booking should unexpected circumstances arise. Congratulations, we're so glad you enjoyed your honeymoon and we look forward to helping you with your next holiday.
a great experience
this is the first time we booked online and were a little sceptical at first but Travelonline made everything easy and we were informed at every step along the way which made our holiday go stress free i would recommend this company to my family and friends
November 2, 2016
Unprompted review
Reply from TravelOnline
Hi Peter, Thank you so much for your kind feedback. We pride ourselves on our competitive online pricing, backed up by our friendly personal service and we're so pleased to hear that you are happy with your first experience booking online. We look forward to helping you book your next holiday.
Please be careful
They will try to rip you off by putting the price up after they say that the room you requested is not available ( you will have to wait 24 hrs for that).
Please be aware of this dodgy business they are buying positive reviews to get some customers, their Facebook page doesn't have reviews and their posts don't get more than 5 likes. They delete all negative comments as well.
October 21, 2016
Unprompted review
Reply from TravelOnline
Hi Dasha, We are usually able to confirm the hotel and room type that you request immediately, however the hotel in question requires us to reconfirm availability with them prior to final confirmation with our clients.
Our systems immediately sent your booking request to the hotel but unfortunately they had sold the last room of this type prior to the request being processed. However they advised us they could offer a higher room category as an alternative.
We sincerely apologise for any inconvenience this may have caused you.
We’ve taken your feedback on board and will continue to improve our processes in order to provide the best experience for our customers.
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amazing
they helped with everything on my trip so it would go perfectly. No task was big or small.
October 9, 2016
Unprompted review
Reply from TravelOnline
Hi Ally, Thanks so much for the kind feedback. It's our mission to find you a great holiday for a great price and ensure the whole process from booking to travelling runs smoothly. We're so pleased to hear that your experience with us was everything you had hoped.
Excellent Service
We received excellent service with booking our holiday.
October 3, 2016
Unprompted review
I always book through Travel Online for the best prices and absolute reliablility
I have used Travel Online 3 or 4 times now, and have never had any problems. They provide prompt, reliable and cost effective services. I would recommend them to my family and friends.
September 28, 2016
Unprompted review
Reply from TravelOnline
Hi Anne-Maree, Thanks so much for your kind feedback. We're so pleased to hear that you've enjoyed booking your trips us and we look forward to helping you book your next holiday.
Easy, personable and helpful
Easy and friendly team to deal with, seeking alternative options when our original booking was not available. Great communication and a quick turnaround add to a highly recommended service.
September 27, 2016
Unprompted review
Reply from TravelOnline
Hi Steve, Thanks so much for your kind feedback. We're really pleased to hear that you enjoyed booking your trip us and we look forward to helping you with your next holiday.
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Awsome service
Great place to book your holiday highly recommended
September 14, 2016
Unprompted review
Travelonline
Fantastic service that made booking our holiday so simple and very cheap!
September 8, 2016
Unprompted review
Fantastic and friendly service.
Our holiday was awesome with nil issues fro Travel online. The only problem I had was with things I booked myself with out Travelonlines help.
I should have booked the whole thing through them. The tour were better then I expected. Thank you Travel Online.
August 31, 2016
Unprompted review
Fantastic
1st time using travelonline and won't be the last . Such friendly and quick service , nothing was a problem & all my questions or emails were answered very quickly , thanks to Lisa our Travelonline consultant .
August 31, 2016
Unprompted review
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Just returned from another wonderful break in Fiji
We have used TravelOnline for our last 4 overseas holidays and have not had one hassle with any aspect of the trips. All flights, transfers and accommodation elements have gone exactly as planned. We will always use them in the future.
August 17, 2016
Unprompted review
Extremely helpful and professional
Holiday was booked without any problems and all my questions were answered promptly and professionally. Would happily use again.
August 2, 2016
Unprompted review
Exceeded all expectations!
TravelOnline exceeded all my expectations always very prompt and detailed with all responses and nothing was too much trouble. Highly Recommend!
July 30, 2016
Unprompted review
Great and reliability, thank you Travel Online
Thank you to all at travel online, we had a great holiday. You made our travel easy and enjoyable. Totally reliable and easy to have any of our questions answered prior to travel. Love that we could contact you by phone and not just email. Would recommend Travel Online to everyone.
July 30, 2016
Unprompted review
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Exeptional communication and service
Travel Online is great value for money and their service is second to none.
July 25, 2016
Unprompted review
Thank you for providing us with a prompt, excellent customer service with great attention.
We received an excellent service from TravelOnline team. After initially booking our travel on line, I contacted them few times with number of questions and requests and each time I received prompt reply with great attention. Thank you for great customer service. We will get in touch with TravelOnline again for our next family holiday.
Perera Family
NSW 2077
July 25, 2016
Unprompted review
Another awesome holiday booked through travelonline
We've used travelonline.com numerous times over the past few years and have always been happy with the service and the competitive pricing. The bonus inclusions are another great selling point. Thanks travelonline.com, we'll see you again next time we travel.
July 21, 2016
Unprompted review
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