Travel Solutions Network Ltd. Reviews 452

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the booking process smooth and easy. Many people highlight the exceptional customer service, noting that agents go above and beyond to assist with holiday arrangements, provide clear explanations, and offer valuable advice. Reviewers frequently express satisfaction with the overall service, finding it to be first-class and stress-free. However, some customers were dissatisfied with the handling of specific requests, particularly regarding accessibility needs for travel. A few people mentioned issues with seat assignments not meeting medical requirements and a lack of expected customer care when dealing with these sensitive situations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the... See more

Holidays

Clients share positive opinions on holidays, often praising the helpfulness and efficiency of agents like... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of... See more

Service

People report positive experiences with service, consistently praising the efficiency, professionalism, and... See more

Based on these reviews

Rated 5 out of 5 stars

Phone answered very quickly which was a nice change with bigger companies! Adam H was very helpful in giving me alternate, better flights which made my decision to proceed very easy. Booking process... See more

Rated 5 out of 5 stars

Excellent, efficient service. I did make an error my end in the booking and was really worried about it - Nick was fantastic and solved everything for me calmly and efficiently! I would recommend usin... See more

Rated 5 out of 5 stars

Just booked a family holiday with easyJet via travel solutions. We were dealt with a lady by name of Valerie, it was a pleasure doing business with Valerie. She was very helpful and very efficient at... See more

Rated 5 out of 5 stars

We booked our holiday with Adam H and he was an absolute legend! Made the whole process so easy and ensured my partner has everything he needs due to his special assistance requirement. He really did... See more


Company details

  1. Travel Agency
  2. Flights Search Site
  3. Travel Aggregator

Written by the company

Outsourcing but not offshoring solutions for the travel Industry. Unrivalled experience in successfully providing contact centre sales and services to reputable travel businesses, from large tour operators, OTA’s, Hotels and Tourist Boards to small ‘new to travel’ brands. Our agile solutions will allow you to enter new markets, drive new business or simply give you the flexibility to scale efficiently and adjust your cost structure. TSN provide experience and expertise in any area and level of support you may require.


Contact info

4.9

Excellent

TrustScore 5 out of 5

452 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Adam just booked our holiday and made…

Adam just booked our holiday and made our experience completely stress free even when we have additional needs and access issues, he reassured us and was an absolute pleasure to deal with. ⭐️⭐️⭐️⭐️⭐️ Thank you Adam 👍🏻

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

a HUGGGE thanks to Valerie Burton - so quick / fast and precise !!

a HUGGGE thanks to

Valerie Burton
Sales Agent,
Travel Solutions Network on
behalf of easyJet Holidays
0161 527 4391

for such awesome quick / fast / precise travel bookings for our next easy jet vacay - woww 24 mins on the phone from choosing / paying and all done no more clicking in and out of screens for hours - Valerie made the entire experience super duper easy THANKS Valerie - we shall be calling you again for ALL our travel with easy jet holidays YOU ARE THE BEST - YAHOOOOOOOOOOOO :-)

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Adam was really helpful in answering a few questions that weren’t clear on the website. He handled the booking smoothly and filled in the gaps in my understanding. Great service.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Angela

Angela, was a great help in booking our holiday. She was very patient and explained everything to enable me to proceed with confirming our holiday with EasyJet

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Adam was very helpful

Adam was very helpful, polite and helped with ease through the process of booking this holiday. He also helped with other issues like medical bags too.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I phoned up with a question that Adam was able to answer and we ended up booking our holiday there and then. He was super helpful and explained everything really clearly, and nothing was too much trouble. I really liked that he wasn't in the least bit pushy but keen to understand what we needed. A great experience!

April 12, 2026
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Rated 5 out of 5 stars

Adam H was very helpful.....

Adam H was very helpful and professional and helped me book a very last minute break away. Adam went through each step and clearly explained all matters and made the whole booking process very easy and no misunderstandings. I would happily use TS again if Adam was at the other end of the line.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Valarie at travel solutions network…

Valarie at travel solutions network booked my holiday for me within minutes, so easy to work with, as bookings holidays can be difficult to say the least… but valarie, very helpful and knowledgeable when helping us, so thank you Valarie… if you do manage to read this! :)

April 10, 2026
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Rated 5 out of 5 stars

Booked a holiday with this company and…

Booked a holiday with this company and spoke to nick who was so professional and helpful and answered all my questions and queries with patience and understanding in called me back twice regarding my booking made everything so easy without any stress whatsoever best customer service I have ever come across superb employee for this company and will use them for future holidays regards mark s 9th April 2026

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Valerie Burton is amazing .

Valerie Burton is amazing .
She gave me all the information and options to book my holiday in Ibiza
She is excellent , patient , very polite Great customer services that you rarely find nowadays
5 stars are not enough for Valerie
Thank you so much 🙏

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, efficient service. I did make an error my end in the booking and was really worried about it - Nick was fantastic and solved everything for me calmly and efficiently! I would recommend using Travel Solutions to anybody, and will certainly be using again! Thank you Nick!

April 6, 2026
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Rated 5 out of 5 stars

Great experience

I was having difficulty using the EasyJet website and was unable to book my holiday. Thanks to Valerie and her expertise my holiday is now booked. Thank you for your help and working on Easter Sunday

April 5, 2026
Unprompted review

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