Travel SOS - Minibus & Coach Hire Birmingham Reviews 679

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the punctuality of drivers and the comfortable, clean vehicles, making journeys smooth and enjoyable. Consumers frequently mention the accommodating nature of the drivers, who go above and beyond to ensure a positive experience, especially for those with specific needs or during challenging situations. The communication from the company and its drivers is also highly valued, with many noting timely updates and friendly interactions.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the excellent service,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise drivers like Yasser, Ali, Usman,... See more

Based on these reviews

Rated 5 out of 5 stars

More than happy to recommend Travel SOS. We hired drop and pick up to Heathrow Airport. Great customer service beforehand, all queries answered timely. Driver contact a day before travel to confirm it... See more

Rated 5 out of 5 stars

Booked a minivan back to London from Bham airport - really responsive and reasonably priced in booking. Our driver Yasser was very communicative especially as our flight was delayed. Coach was comfy a... See more

Rated 5 out of 5 stars

We had a return flight to bali from Heathrow and I'm always sceptical about airport taxis that they won't turn up, you hear the horror stories. I booked sos and it was so simple, paid my.deposit, h... See more

Rated 5 out of 5 stars

Used Travel SOS for a corporate day at Ascot Races yesterday , Usman accommodated 3 different pick ups for us and kept me up to date through out the process, the minibus was luxury and I would highly... See more


Company details

  1. Bus and Coach Company
  2. Minibus Taxi Service
  3. Taxi Service
  4. Transportation Service

Written by the company

Minibus hire Birmingham: Travel SOS is based in Birmingham and offers minibus hire and coach hire to customers across the West Midlands. No matter the occasion, the travel aspect often turns out to be the most stressful – that’s if you arrange and carry it out yourself. At Travel SOS, we understand that you want to enjoy the event, whatever it may be, and simply ensure that everyone arrives safely and on time. This is why our executive minibus hire Birmingham residents have grown to rely on is so popular. We’ll take the job of travel off your hands.


Contact info

5.0

Excellent

TrustScore 5 out of 5

679 reviews

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Rated 5 out of 5 stars

We had a fantastic round trip

We had a fantastic round trip from Birmingham to Manchester with this service. Our driver, Yasser, was exceptional. He was strictly on time for both the outbound and return journeys and waited for us patiently in Manchester. The car was incredibly comfortable and clean. Yasser himself was very kind, polite, and cooperative throughout the entire trip. We will definitely be booking with them again

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Yasser drove us to Aintree

Yasser drove us to Aintree, and we can’t fault the experience , the bus was really clean and the service was good , thank you travel sos

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Yasser at Travel SOS

We had a fantastic experience with our driver, Yasser, from Travel SOS today. He took our group of young people to Westminster Palace and provided an excellent service from start to finish.

Yasser was punctual, polite, and incredibly accommodating throughout the journey. He made everyone feel comfortable and ensured the trip ran smoothly, which was especially important when travelling with a group of young people.

His professionalism and friendly manner really stood out, and we’re very grateful for the positive experience he provided. We would highly recommend Yasser and Travel SOS, and would be more than happy to travel with them again in the future.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Transport for Cheltenham Festival

We used Travel SOS for transport too and from Cheltenham Festival, the service provided by Yasser was excellent, communicated with us the entire day and we would like to personally thank him for being patient with us, unfortunately one member of the party got injured which resulted in us having to stay behind a little longer which he was very understanding about

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Booked a minivan back to London from…

Booked a minivan back to London from Bham airport - really responsive and reasonably priced in booking. Our driver Yasser was very communicative especially as our flight was delayed. Coach was comfy and got us home in good time. Would highly recommend Yasser and Travel SOS to anyone!

March 8, 2026
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Rated 5 out of 5 stars

Perfect experience

Perfect experience. I booked my trip from Dubai as we had last minute repatriation flights and the experience was seedless. Our driver was waiting for us on arrival and dropped us off at safely. Thank you SOS.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!!!

Customer service was a constant 10/10 throughout. Usman is a superstar! Then to top it all off, our driver Khadar was lovely and the minibus was perfect. I can’t recommend this company enough and will definitely book with them again soon 💜

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Coach drive was amazing thanks to driver

Yasser was absolutely amazing. As a school, we felt completely safe throughout the journey, and his professionalism was outstanding from start to finish. Communication was 100% clear at all times, and he remained patient and calm even when timings overran. Yasser was extremely accommodating and ensured our needs were met every step of the way. We couldn’t have asked for a better experience.

January 29, 2026
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Rated 5 out of 5 stars

Travel sos offered a great service

Travel sos offered a great service. They made early contact on the day, so confirmed when they would be arriving which gave assurance and the driver was so friendly, helpful and flexible. Thank you and we will continue to use you going forward.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

More than happy to recommend Travel…

More than happy to recommend Travel SOS. We hired drop and pick up to Heathrow Airport. Great customer service beforehand, all queries answered timely. Driver contact a day before travel to confirm itinerary and provide their contact details. Arrived on time for pick up. Drop off at airport no hassle, polite service. Pick up time on return journey 10 days later Driver advised arrival at terminal and awaiting our arrival. Same place as drop off. Polite professional, clean minibus. Could not ask for more, on time, reasonable price, excellent service. Thank you to everyone at Travel SOS for looking after our Family.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

We had a weekend away in Isle of Wight

We had a weekend away in Isle of Wight, Ali the driver picked us up bang on time, he had also text me to introduce himself, a fantastic coach, perfect timing for the ferry there and back, can’t speak highly enough of the whole experience, well done Ali and Travel SOS, we will be back again next year👍

September 5, 2025
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Rated 5 out of 5 stars

use this company every year and can…

use this company every year and can never fault them. highly recommended.
perfect every time.. went to the airport in style thanks to ali. who may i add is just the perfect driver, never lets us down. even arrives early at the airport for ya lmao
shad is also a credit to the company couldn't be more helpful what a great guy
ali shad and the rest of you guys keep up the good work. see you guys very soon..

your best customer lou haha x

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve been using minibuses provided by…

We’ve been using minibuses provided by Travel SOS for the past 5 years and each the time the service has been fantastic. Travel SOS provide first class service. We had a brilliant driver, Ali, who made sure we arrived on time at our destination and the customer service was great. Would definitely recommend Travel SOS to others.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Driver Ali was friendly and reaponsibe

Driver Ali was very friendly, responsive and helpful, we had an organised a day out in the Peak District with about 5 families that included Dove Dale and Matlock Bath. I would definitely use him again.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

We hired a 16 seater minibus

We hired a 16 seater minibus for a daytrip to Hampshire. The booking team are very polite and helpful and made the whole process easy. The minibus itself was stylish and new, lovely and clean and very comfortable. We had a wonderful female driver who was very accommodating and professional. Overall a great experience. Would certainly book again.

July 31, 2025
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Rated 5 out of 5 stars

Birmingham to London

We used Travel SOS to take our team from Birmingham to London and back again. The mini bus was very spacious, clean and comfy. Our driver Yasser was so accommodating and friendly, nothing was too much effort. We will use Travel SOS again.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Day out to Llandudno

We are people with Rheumatoid arthritis and we have an outing each year this year it was to Llandudno.
We used Travel SOS. The driver was polite, friendly and helpful. This is the second year we've used them and hopefully we'll be able to use them again next year.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great communication from start to finish - by email throughout the booking process and by messages on the pickup days.
Polite, accommodating and helpful drivers.
Would definitely use again and have no hesitation in recommending.

July 2, 2025
Unprompted review

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