Attended Oxford centre Saturday 10am, no complaints about the service or staff. But no test result until 3.38am Monday morning, I was flying on Monday. Despite having my contact details, no-one contac... See more
Company replied
Location
Switch locationLondon Road, OX33 1YZ Oxford, Oxfordshire, GB
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A very helpful and cheerful member of staff in the booth at Asda Wheatley and the results came through in about 12 hours- excellent service in a very convenient location. The lady told us this locatio... See more
We ordered a Day 2 PCR test with Eurofins on our return to the UK from Germany because it enabled us to drive to the test centre in our own car, take the test and get the result the next day. This was... See more
Company replied
Great Service. The second time I have used for Antigen testing Fit to Fly. The results were rapid. I have already recommended to friends and family and on social media covid testing sites
Company details
About Eurofins - The Travel Testing Company - Oxford
Written by the company
Eurofins COVID-19 Travel Testing
We provide Covid testing services through a network of testing stations located across the UK, including drive-through, sampling stations and home testing options to meet the needs of our customers.
Travelling internationally? Be sure you have the tests you need to get where you are going and your tests booked for when you return.
Ways To Test
PCR Testing
Antigen Testing
Home/Postal Testing
Drive Through
Sampling Station
Leaving the UK?
Returning to the UK from a non-red list country?
Contact info
London Road, OX33 1YZ, Oxford, Oxfordshire, United Kingdom
appalling
Attended Oxford centre Saturday 10am, no complaints about the service or staff. But no test result until 3.38am Monday morning, I was flying on Monday. Despite having my contact details, no-one contacted me to explain their systems had crashed. I couldn't get into the app or through the website. Saturday phones were not being answered, finally spoke to someone on Sunday who explained their problem which they'd been trying to fix since late on Friday, couldn't guarantee my result would come through. Incurred a further £120 to get a 4 hour test done, had to drive to Heathrow and pay for parking, was very stressed. My new result came back from Heathrow 2.5 hours after it was taken. Before I left I wrote an email of complaint to which I still have not had the courtesy of a response. I will follow up when I get home in March. I don't think they know what a disaster recovery plan is!
February 17, 2022
Reply from Eurofins - The Travel Testing Company - Oxford
Hello Gillian,
Thank you for highlighting this. We would like to apologise that the outage on our system has impacted your test result. Looking at your account we see that you have sent in emails and can assure you that this has been escalated to our management team.
Kind Regards,
Sandra at Eurofins.
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Reply from Eurofins - The Travel Testing Company - Oxford
Good morning
Thank you for sharing your experience with Eurofins.
We appreciate your business and look forward to serving you again.
Kind regards
Jane at Eurofins
Great service
Great service. Really quick result for ‘Fit to Fly’ antigen test for same day flight. Already recommended and used by family and same on social media Covid testing sites
February 1, 2022
Reply from Eurofins - The Travel Testing Company - Oxford
Hello Dubeye
We are grateful for your review.
I'm really happy to hear that you found our service easy to deal with and we appreciate you taking the time to recommend our services.
Kind regards
Jane at Eurofins
Great Service
Great Service. The second time I have used for Antigen testing Fit to Fly. The results were rapid. I have already recommended to friends and family and on social media covid testing sites
January 31, 2022
Easy to book
Easy to book , local testing and lovely lady doing the test what more do you want.
Highly recommended
January 28, 2022
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Very easy to arrange
Very easy to arrange, good access and straightforward at the sampling site. Results waiting the following morning by 7am for me
January 25, 2022
Excellent Service
A very helpful and cheerful member of staff in the booth at Asda Wheatley and the results came through in about 12 hours- excellent service in a very convenient location. The lady told us this location is closing which would be a shame, been used and recommended by lots of friends.
January 25, 2022
Excellent
Excellent! Way cheaper than the other testing center. Result came less than 24 hour. Thanks
January 24, 2022
Very efficient and quick results
Very efficient and quick results. Used twice. Why is this testing site being closed. Shame.
January 24, 2022
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Really quick result
Really quick result, well within target timescales at a very reasonable price.
January 20, 2022
Reply from Eurofins - The Travel Testing Company - Oxford
Good afternoon,
Thank you for your review and feedback it is great to hear that you found the process easy to follow and cost-effective with a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Efficient
Efficient, convenient, and despite the computer system being “down”, we received electronic documentation of the result in the timeframe given.
January 19, 2022
Reply from Eurofins - The Travel Testing Company - Oxford
Hello Gill,
Thank you for taking time to leave us a 5 Star Review. It is great to hear that you received your results within the timeframe during the downtime on our app and online portal.
Kind Regards
Sandra at Eurofins
Day 2 PCR test
We ordered a Day 2 PCR test with Eurofins on our return to the UK from Germany because it enabled us to drive to the test centre in our own car, take the test and get the result the next day. This was quicker than having a test posted to our home which we would then have to post back. It worked well.
January 19, 2022
Reply from Eurofins - The Travel Testing Company - Oxford
Good morning Helen,
Thank you for taking the time to leave a 5* review.
It is good to hear that we have been able to help you with your travel testing at our drive-through sites.
Hopefully, we can assist in the future with your tests.
Kind regards,
Pauline at Eurofins
Reply from Eurofins - The Travel Testing Company - Oxford
Good
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow, professional and I am pleased to hear you received a fast turnaround.
We hope we can help you with your future travel plans.
Best Wishes
Pauline at Eurofins
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Reply from Eurofins - The Travel Testing Company - Oxford
Hello Tal,
Thank you for your review.
I am glad to see you had a good experience when using Eurofins. Thank you for your kind words.
Kind regards,
Robert at Eurofins
Reply from Eurofins - The Travel Testing Company - Oxford
Hello Vaida,
Thank you for your review and for taking the time to share your feedback with Eurofins. We appreciate you sharing you had a great Service and had a quick turnaround on your results.
Kind Regards,
Sandra at Eurofins.
Prompt efficient service
Prompt efficient service
Easy to book tests online.
Reassuring to visit a test centre in person and avoid the wait for kits to arrive by post.
Test centre easy to find in the Asda car park.
Results e-mailed within 24 h.
I would highly recommend this service.
October 9, 2021
Reply from Eurofins - The Travel Testing Company - Oxford
Hello Rana,
Thank you for the wonderful review and for taking the time to share your feedback with Eurofins.
We have worked hard to continue providing excellent customer service throughout these tough times and your kind words do make a difference!
I hope that we are able to help you in your future travels.
Kind Regards
Danie at Eurofins
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