Travis Scott Reviews 324

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that products were not received, or that deliveries were severely delayed. People also found the customer service to be unhelpful, with many emails going unanswered and a general lack of communication regarding order status. The majority of consumers also encountered issues with the products themselves, noting that items could differ from what was advertised. Additionally, the delivery service was a common point of frustration, with many experiencing long waiting times and a lack of tracking information, leading to uncertainty about their purchases.

What people talk about most

Order

Users describe negative interactions with order. Many customers report extreme delays, with some waiting... See more

Product

People report negative experiences with product. Many customers express significant frustration and... See more

Delivery service

Customers consistently express significant dissatisfaction with the delivery service. Many reviewers report... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report a lack of... See more

Customer service

Consumers find customer service to be negative. Many reviewers report a concerning absence of communication,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I don’t believe what I am reading. How is Cactus Jack Store still operating? I purchased WWE x Travis Scott merch back in April 2025 and it is now August 2025 and they disregard every email with the... See more

Rated 1 out of 5 stars

I would give zero if possible. I ordered a jacket November 13, it had header that read will arrive before Christmas. On Dec 23 I sent message saying I haven't received 200 dollar jacket. I received a... See more

Rated 1 out of 5 stars

Not only can the products be completely different than what is advertised when made, but the customer service is terrible. The estimates are ALWAYS wrong, and if you want an update on your products sh... See more

Rated 1 out of 5 stars

Hi everyone, I ordered the Travis Scott x FC Barcelona jersey on May 12th from the official Travis Scott store (CactusJack.com). It’s been almost three months, and I still haven’t receive... See more


Company details

  1. Music Store
  2. Clothing Store
  3. Shoe Store

Information provided by various external sources

The Official website and store of Travis Scott. Music, Video, Tour, Shop


Contact info

1.3

Bad

TrustScore 1.5 out of 5

324 reviews

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Rated 1 out of 5 stars

DONT BUY FROM THIS STORE!!!!!

DONT BUY FROM THIS STORE!!!!!
Haven’t received my items after 3 months of chasing as it takes them weeks to reply to emails. I asked for a refund and was told all sales are final so no refund!!! They will take your money, not supply the goods then pass on any responsibility. SCAMMERS!!!!

December 15, 2020
Unprompted review
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Rated 1 out of 5 stars

Worst quality I have ever seen!

Just received the McDonald's hoody and tee after 3 months of waiting. Charged import taxes which was never mentioned when purchasing. Quality of the items is the worst I have ever seen, you wouldn't pay for clothes like this from a discount store, let alone at the cost they are charging for Travis Scott items. Hoody is ripped with wonky lettering and the tee looks like it has been worn 500 times with discoloured patches. Too late now but moving forward avoid TS drops until they sort their quality out!

December 15, 2020
Unprompted review
Rated 1 out of 5 stars

i placed an order in April 2020 and it…

i placed an order in April 2020 and it is now 12/14/2020 and i still have not received the Nerf gun i ordered for my son!!! First i thought it would be a birthday present....then i thought ok i will let him enjoy during the summer......now it looks like it won't even be a christmas present!!!! I will never place an order for anything related to Travis Scott!!!

December 14, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered Sept

Ordered Sept. 15th... going on 11 weeks now... still nothing... worst shipping/response time EVER.

December 13, 2020
Unprompted review
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Rated 1 out of 5 stars

It’s a total joke

It’s a total joke. They are trying to fool customers. I had my cousin helped me who works from UPS and they said claim takes 2-3 months and it’s the shipper’s fault. I ordered 3 shirts and received 2. I sent proofs and stuff but they keep saying the same thing over and over that doesn’t even help. No sorry, no replacement. I guess they be fooling off every order. The last email I sent they left no reply. Can somebody just sue this company.

December 7, 2020
Unprompted review
Rated 1 out of 5 stars

First and last time I will order from…

First and last time I will order from Travis Scott anything. Ordered since September 8th 2020 and still waiting. First customer service said 4-8 weeks. Now it’s pass 8 weeks, now they say 8-12 week... this is how they treat final sale customers.

December 4, 2020
Unprompted review
Rated 1 out of 5 stars

Never buy on cactus jack!!!!

Never buy on cactus jack!!!!! I bought 2 shirts and a hat, never got my hat and they’re customer service is terrible. Told me I have to open a claim with ups even though they did not put the hat in the package. Never buy off travis scott

November 28, 2020
Unprompted review
Rated 1 out of 5 stars

Don't buy it!!!!!!

Don't buy it!!!!!!
They never give back your money,also you never get items!!! I lost almost 227,52USD(as €213,56)from them. I was ordered in Feb. in website, because of the Covid-19 everything is all blocked in Italy, waitting more than 7 months, in September the Milan customs contacted us ask us to pay 180 euros for the customs duty!! We don't want to pay the exaggerated tax because is exceeded its value. The goods came backto them. Their services answer my e- mail , told me [As stated on our site customer is responsible for any custom fees upon arrival], What disgusting answer! Travis Scott don't want to give me back my 200 euros. I shouldn't pay the goods never get it. The worst shopping exprsence with them.

November 28, 2020
Unprompted review
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Rated 1 out of 5 stars

All my money down the drain.

Yeah i ordered some of the mcdonalds merch. some of the items finally came after 2 months. The quality is absolutely awful, i could make a better shirt for $5. seriously im so dissatisfied with my purchase and will never purchase from the company again. And im still waiting for 2 more shirts. so not sicko mode.

November 26, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered August 27 and paid $99.99 US…

I ordered August 27 and paid $99.99 US for a hoodie. I have not received as of yet it will be 4 months tomorrow. I have written the company twice now. I hope to receive a refund but if not I will write another very negative feed back.

November 26, 2020
Unprompted review
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE

I ordered a shirt in September, when i reached out about it in October. It was all of a sudden sent out. Unfortunately my post office sent it back to the sender because of a miss spelling. When I asked to resend my shirt, I was told I was going to have to pay for shipping again! When I said I wouldn't pay for shipping again I never heard form them again. I have sent 4 emails and no response!

November 24, 2020
Unprompted review
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Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I’m extremely disappointed in the quality and service of this company. This is one of those celebrity name slapped on an overpriced product kind of thing. The quality is extremely bad, looks like something you could get from wish or ally express. The order came 2 months later and the website lacks customer service to either cancel or get a refund. I cant believe I wasted $80 on a sweatshirt I’m probably not going to wear in public... extremely disappointed.

November 23, 2020
Unprompted review
Rated 1 out of 5 stars

I just got my shirt today that I…

I just got my shirt today that I ordered in September. It took forever to be delivered and the quality was complete crap. Nothing is embroidered or stitched it’s straight up pressed on graphics that someone could make with a shirt press for less than $5. Don’t get me wrong the design of the shirt is dope but the quality is just cheap I mean I just spent about $60 on that shirt! So the quality of the clothes and the time it takes for delivery isn’t worth your money. Don’t buy Cactus Jack x McDonald’s merch unless you wanna be disappointed. To say the least it was a scam and I hope action is taken against the company.

November 23, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered the McDonald’s gear sept 18th!

Ordered the McDonald’s gear sept 18th!
I contacted them a month later and they told me they had 5 weeks before they were obligated to give me a shipping confirmation.Really!!! I contacted them again last week and silence! This is a huge scam and legal action should be taken against them!

November 22, 2020
Unprompted review
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Rated 1 out of 5 stars

Sheeesh

Man, this sucks writing because I was pumped up about the McDonald’s Merch, unfortunately after 2 months I’m just annoyed.

November 21, 2020
Unprompted review
Rated 2 out of 5 stars

Products arrived quickly (knew there…

Products arrived quickly (knew there would be a 6 week wait until dispatch anyway) but if you live abroad (not in the USA) beware because you will be slapped with a big customs bill. This also included a bill from UPS just to get my items through customs. I can see this was in terms and conditions, but UPS didn't notify me of this at all, and both Travis Scott and UPS should make it a bit more clear, so when someone turns up at your door, asking for money, you don't think it's a scam!

November 20, 2020
Unprompted review

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