TravX Reviews 

Just amazing!!!! So happy with this purchase!

Finally I got my styler which was not delivered in the box but a mistake can happen by everyone.

I mistakenly ordered the TravX airstyler in Aug 25th. I have immediately emailed them in less than 24hrs (Aug 25th 12:51 local) to cancel the order but the customer service rep replied the following day (Aug 26th 4:57PM) by the name Philip said “ Unfortunately, we were not able to cancel your order since your order has already been packed and forwarded to the shipping company by the time you canceled your order. Your order is now in transit and it's due to be delivered in 6-8 working days.” THIS WAS LESS THAN 24hrs UPON PLACING THE ORDER. Philip have replied that “ You may wish to keep the product otherwise, we are happy to accept your return for a refund.” Their cancellation policy says we can still cancel within 24hrs which they didnt fulfill. So I waited to receive the item. Fast forward to Sept 5th, 11 days later, I received the item. I didnt open it, sent another email to ask for a return label and was offered a 5% discount and then 10% to which I have both declined. Philip then sent me a return form which says I need to return the item to CHINA. At this point I felt something isnt right. The return form is addressed to Wang Maoqin and exact address was Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo Zheijiang China 315100. I went to the post office and was told I need to double check the addressee as the parcel could get lost. They couldn't locate the address. I did my research and couldnt find the address myself in google maps. Found out however that a similar address is connected to different retail companies with no actual store and are posing to be located in the UK. I felt that my consumer rights were violated. It is now past 14days of the allowed return window and I havent even used the item, did not intend to and no idea how to return it to a country on the other side of the planet. I also came across another customer complaint here in Trustpilot that a customer returned the item to China but it was never received and never got his/her money back. DO NOT EVER BUY FROM THIS COMPANY.

Really just as good as the Dyson, but much cheaper. So happy with it!

I bought hairdryer from them on April. On July Haider stopped working, I have send email for refund and since July I am still waiting. I didn't receive my refund or my money. Terrible company and terrible customer service. Avoid them!!!

Quick handling of the query. The first shipment didn't work, but this was quickly and well resolved.

Scam. Ordered online. Then googled to realise it was a scam. Cancelled within 2 hours (refund policy clearly states you can cancel within 24hours for a full refund). They email me back 24 hours later saying that is has been posted and if I am not happy I can post back for a refund. It had not been posted as not tracking number was issued. Look at the people commenting on the social page, they are fake accounts. I hope other people read this so they don't also get scammed.

Reply:
You do not follow your own refund policy which is clearly stated. When your webpage says it can be cancelled within 24hours with a full refund that should be honoured. It is obviously that there are lots of fake reviews on here and your facebook page. For others reading this, look at the profiles of the reviewers they are clearly fake which screams scam and is dishonest.

I'm so happy with this airwrap! Use it every day and am in love.

Never buy here! The service is terrible, the delivery took 1.5 months, the product was delivered damaged. And they demand a return to China at my expense.

Amazing product and service! It does the job well and for a much better price. Price/quality is just unbelievable!

IT'S A SCAM.
THEY TOOK THE MONEY AND PROVIDED A TRACK NUMBER THAT DOESN'T WORK.
when I tried reaching out to customer service, they never answered. I didn't receive anything!
I want a refund!

The thing with bad service is that eventually you don’t even care about the product anymore…
I ordered my product July 29th. In an email that i received august 10th (almost 2 weeks after ordering,) it stated that the whole ‘processing-shipping-delivery’ process would take 9 days at most (including the weekend) which is funny seeing those 9 days were already over. I eventually received the product August 23rd…
I don’t care about long shipping/delivery times as long as shops are truthful about them. This is just madness. I ordered it for a birthday which it was way too late for…
The product itself seems fine. Love how many different pieces you get with it. The wand does get very hot tho, which i’m not sure is supposed to happen.

STAY AWAY!!! SCAM AND FRAUD

I placed an order yesterday and requested a cancellation an hour later. Their website states that you must be contacted within 24 hours after placing the order to cancel it. I CONTACTED THEM WITHIN AN HOUR!!!

Philip informed me that it wasn't possible and that the package had already been shipped. This is pure fraud and not true because I haven't even received any tracking information. They do this to make you reconsider returning the item since the return costs to China are so high. Stay far away from this company; they can't even stick to their own policy!!!

I even offered to give 5 stars if they handled my case quickly, but I still ended up getting scammed!!

Copied from their return policy:
You have 24 hours after placing an order to request a cancellation before the order is shipped. Once the order has already been shipped, you must go through our standard return policy.

Hi Travx,

I have just made an order for 1 hour ago and it was the wrong product that my wife, so i want to cancel my order as fast as possible. I have read the reviews and i fear that you will not cancel my order and i need to return it to china, which i was not aware of. Of course i will change to 5 stars review if you react fast on cancelling my order. But now i got the fear that i need to return to china and also didnt know it was sent from china. Order number from travx.dk #4576

Such a handy luxury hair tool and that is for a great price. Top purchase.

Truly a class product. Does what it promises and more.

I finally got it today, . . . And it stopped working after two seconds!

Update: the item has arrived and it seems to be working correctly ///
I have not gotten a tracking number. So I sent an message in the website and received an email that can’t be read bc the letters are all scrambled and over the logo. So I sent another message, but dont know if I will be able to read the answer. Very bad costumer service

I should have known better! Buying junk on social media is rarely a good idea and this product is the rubbish and on closer inspection it's clear the FB reviews are FAKE! For starters, it took three weeks to arrive. It's made of cheap plastic, difficult to assemble, especially when it's red hot and it's incredibly LOUD! I have fine hair and made sure to use heat protection but because the curls start from the ends and not the scalp my fine hair is now badly damaged after the first use. It would be impossible to achieve smooth bouncy curls when all it does is blow hot air through cheap plastic. I emailed the merchant and the emails bounced back. After some effort I found a valid email address and was offered a mere 5% refund, which I now regret not accepting. I returned the product in perfect condition to CHINA, which cost me $60. Here's the worst part... 3 months later, I still haven't received a refund. According to Australia Post, the parcel made it to China, but the merchant ignored requests to sign for it to be cleared from Customs. Apparently this is common practice to avoid issuing refunds. I'm VERY DISAPPOINTED!

EDIT: Answer from "Customer Service" Unfortunately, we cannot process your refund since we didn't receive your return.

Clearly the below response is about as useful as the product they sell!

I have purchased product 21 July 2024, never received tracking number nor the product yet. I have emailed the customer service but no one has responded to the email... Looks like I will never receive the product I paid for... Can some one help....