TRE.GE Reviews 420

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... See more

Company replied

Rated 4 out of 5 stars

Everything was great except for two things: 1. I prefer if you request the CVC code for each purchase not only once when I attach a card. The current variant is not secure since you don't provide tw... See more

Rated 5 out of 5 stars

Extremely user friendly experience. Train passes through some of the scenic landscapes of the Georgia. We travel at upper and lower deck of economy class, seats were comfortable. There is a bar... See more

Rated 5 out of 5 stars

Thank you for your service first of all, it makes my trips very comfortable. I often use Georgian Bus service and I give 5 stars every time I use. No problem about ticket changing process. Very... See more

Company details

  1. Train Ticket Agency

Written by the company

Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

420 reviews

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1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

they made me pay twice as much just…

they made me pay TWICE AS MUCH because i didnt had my ID with me. Even tho i showed them my ID picture they refused to let me in and literally made me pay 68GEL even tho i had paid already for the ticket. Staff was soooooo not helpful, very rude and literally didnt gave any shit, they wanted to just get rid of you. Turns out if i had bought a new ticket in the cash register could have been less but no one told us. Got charged twice. As a georgia citizen its very disappointing and im never stepping my foot in this shithole again. ფუ სრული სიღორე 🤮

November 26, 2024
Unprompted review
TRE.GE logo

Reply from TRE.GE

Dear Nina,
Firstly, we sincerely apologize for any inconvenience caused. We are truly sorry to hear about your experience.

TRE.GE is official reseller of Georgian Railway tickets and our responsibility is providing a smooth and comfortable ticket purchasing process, which we are confident has been successfully delivered to you as well as to all our customers.
However, please note that passenger procedures, including entry requirements, are managed solely by Georgian Railway. According to their legal procedures, passengers must present a valid ID or passport to Georgian Railway staff before boarding the train.

Thank you for your understanding, and please let us know if there's anything else we can assist you with.

Rated 5 out of 5 stars

Thank you for your service, is really the best. No any problem during buying, changing or cancelling process, special thanks to the team for quick and professional answers. .

Thank you for your service first of all, it makes my trips very comfortable. I often use Georgian Bus service and I give 5 stars every time I use.
No problem about ticket changing process.
Very friendly team.
Answering emails quickly and professionally.
Never any problem during buying process.
The best of luck to your best service and the team!

September 17, 2024
Rated 2 out of 5 stars

Online Basar

We tried to book two tickets from Tbilisi to Batumi. It is such a gamble to get a ticket a few days before the day of travel. You end up booking refundable tickets in the hope that later some other person cancels their tickets in order to book new tickets and cancel the old ones. It a like an online Basar.

Nice is the reservation option for tickets. As soon as you selected the ticket it stays in your basket for 10 min.

September 12, 2024

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