Great assistance
Great assistance, information and support regarding the repair of my 20 year old Bodyguard t460x. Many thanks to Vitu
May 20, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Tread Parts – Premium Replacement Parts for Treadmills & Fitness Equipment (Official website: tread.parts) Tread Parts is a Pennsylvania-based eCommerce retailer specializing in replacement components for fitness equipment, with a strong focus on Sole Fitness machines. Originally known as Sole Parts, the company has built a reputation for providing high-quality OEM and aftermarket components designed to restore performance and extend the lifespan of treadmills, ellipticals, bikes, and other cardio equipment. Through its online platform, Tread Parts offers a curated catalog that includes running belts, rollers, drive motors, motor control boards, incline motors, electronics, and repair hardware. The brand is widely recognized as an authorized reseller of Sole OEM parts while also offering clearly labeled aftermarket alternatives that meet or exceed original performance standards. Tread Parts serves both DIY fitness enthusiasts and professional technicians by combining product quality with real-world technical expertise. The company’s founder and lead technician brings nearly two decades of hands-on experience working with Sole equipment, ensuring customers receive knowledgeable support and accurate compatibility guidance. Beyond parts sales, Tread Parts provides helpful resources such as user manuals, repair tools, and service provider directories, making it a comprehensive destination for fitness equipment maintenance and repair. With a focus on reliability, transparency, and customer support, Tread Parts continues to grow as a trusted source for keeping home and commercial fitness equipment running smoothly.
Contact info
1513 Cedar Cliff Dr, Suite B100, 17011, CampHill, United States
- 2159550649
- support@sole.parts
- tread.parts
3.9
Great
6 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service! They went out of there way to help find a part for an old discontinued machine.
April 21, 2026
Unprompted review
Product as advertised
Product as advertised, delivered in a timely manner
March 4, 2026
Unprompted review
Found the right part
Found the right part. Numbers and pictures and dates all matched. Fit perfectly. Good price and fast shipping.
February 14, 2026
Unprompted review
Reply from Tread Parts
Dear Bob,
We are deeply grateful for your outstanding review and for highlighting the dedication of our team. It is our highest priority to ensure every customer feels valued and supported, and we are pleased to know we achieved this in your case.
Your experience with the reshipment process underscores our commitment to resolving issues swiftly and maintaining clear, fast communication. It is gratifying to hear that our efforts made a significant difference.
Thank you for your high recommendation. We remain at your service for any future needs you may have for replacement parts for Sole treadmills or other fitness equipment.
Sincerely,
The Team at Tread Parts
Unhelpful representative and incorrect refund
I purchased a crank puller for my Sole R52 recumbent bike. It didn't fit. When I contacted Tread Parts I was told that they didn't supply parts for products marketed in Canada. I asked if they could confirm that the crank puller I had bought had an Imperial thread, while a Canadian product would be metric. I asked where I could obtain a metric crank puller but was told to try Amazon, despite the fact that I had told him I had already bought one there and it was identical to the one Tread Parts had sold me. The rep didn't seem to understand the issue. Asked for a photo of my crank and told me that from the photo he suspected that I had damaged the thread on the crank myself. I objected to the implication that I was incompetent but even after I had tried the crank puller on the other crank and found that it didn't fit there either, the rep still would not admit that this could be due to an incompatible thread. I asked to be able to return the product for a refund, and was told that because I was in Canada I would have to pay the return shipping costs. A month after returning the product, I had received no refund and had to send a reminder. I was not told that Tread Parts would only refund the price of the product, and NOT the outward shipping costs, so in the end, having paid the return costs the refund I got was less than the total amount I had paid.
January 5, 2026
Unprompted review
Reply from Tread Parts
Hi Geoffrey, Thanks for your review. I can confirm that this crank puller is compatible with all Sole bikes made for the US Market. You bought this item for use on a Canadian Model that we do not support and is not listed anywhere on our site. We do not have an R52 listed on our website and we have never listed it before in the past. We pride ourselves in listing compatible parts and tools for specific models. You purchase a tool that was not linked to your model because your model does not exist on our site. Our return policy clearly states that "a full refund will be issued less the cost of shipping and return label" It also states that we can only issue return labels to customers that are within the United States Of America. I also just wanted to point out that you frequently leave any business you deal with a 1 star rating. Thanks Tread Parts Team
The replacement part appears solid and…
The replacement part appears solid and is working as it should.
January 15, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.