TreasureBox Reviews 

13,886
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,014 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and value of products, finding them comfortable, sturdy, and as described. Many appreciate the fast and efficient delivery, often noting quick dispatch and prompt arrival. The overall service, including communication and easy online ordering, is frequently highlighted as excellent. However, some customers noted issues with communication, specifically a lack of tracking updates or notification regarding order status and delivery times. A few people also found the assembly process challenging or time-consuming for certain items.

What people talk about most

Product

Customers had positive experiences with product, often praising the great prices and range of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super quick and prompt... See more

Quality

Users describe positive interactions with quality, with many expressing happiness and satisfaction with the... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of online ordering and quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great comms, fast delivery, easy flat pack assembly. Pricing should be atleast $50-$70 for something low & small. The 9 Drawers are worth $80-$100. Personal opinion based on longevity, packing the dra... See more

Rated 4 out of 5 stars

We are happy with the electric recliners, they're very comfortable and quiet 😁. We had a few glitches with the office, we were told twice they were ready to collect, but they weren't there yet. So... See more

Rated 4 out of 5 stars

I purchased an armchair to find out after collection the ottoman was not included. I changed the order on sight whilst there to another armchair which included an ottoman. The customer service team we... See more

Rated 4 out of 5 stars

Dispatch was super fast however i didn’t receive any tracking updates. No emails to advise my order was on the way or had been delivered. Happy with the speed of delivery (2 days) but next time would... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(13,886)

2,812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Bookshelf

First purchase from Treasure Box, I would not hesitate to order from them again. Arrived just over a week later in Sth Island so I thought that was great for a Pre Order. The unit is very cute, sturdy, and perfect size for my daughter as her room is quite small and it's a really good depth as doesn't stick out too far but holds a lot. My older daughter wants one now. Very happy, really cute style. Thanks

July 24, 2026
Rated 4 out of 5 stars

Good and fast shipping

Good and fast shipping. 4 stars as no tracking or email confirming dispatch or estimated delivery. Product just showed up

July 25, 2026
Rated 5 out of 5 stars

The entertainment unit is exactly like…

The entertainment unit is exactly like the picture. It took us 4-5 hours to put together. You definitely need 2 people to Assembly it. Shipping was fast I ordered it last week Tuesday and it was delivered within 2 days.

I love my new unit especially with the lights. I would highly recommend and will definitely purchase more products from treasure box.

July 22, 2026
Rated 3 out of 5 stars

3 stars are for the stock and…

3 stars are for the stock and commitment of the business towards customers and not a 5 star rating because those 2 stars were entirely for Customer service satisfaction during a visit to the store. A very bad attitude very lazy to communicate , arrogant behaviour it was not a nice experience at all. A very inexperienced interaction while there were the economical options but the attempt was to just sell what was benificial for the salesman. The store was really impressive and really nice. The misleading information was about dryers that all of them take 2-3 hours and are really slow

July 31, 2026
Rated 4 out of 5 stars

Mission to put together but good quality

These took two of us three hours to put together. Impressed with the quality however a couple of parts were labeled incorrectly and a couple of errors on the instruction manual which had us having to undo steps. Overall happy with the quality and how big they are in person.

July 22, 2026
Rated 3 out of 5 stars

Lack of communication with…

Lack of communication with receptionist. Luckily there was another young lady that knew what was happening. Other than that maybe having Afterpay on site would be good or atleast write on the website stated that you don’t do Afterpay in store ..

July 24, 2026
Rated 3 out of 5 stars

Great prices and range of products

Great prices and range of products.
However all the click n collect notifications never displayed an address of where Treasure box was. That would have been helpful.
Only had it in tiny print on the first order confirmation form.

July 30, 2026

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