TreasureBox Reviews 

14,108
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,033 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and enthusiastically note that the products are beautifully designed and offer exceptional quality for everyday use. People genuinely appreciate how wonderfully easy it is to assemble their new furniture items, making the overall purchasing journey remarkably smooth and exceptionally pleasant. Consumers find the online ordering process straightforward and express deep satisfaction with their attractive purchases. Some reviewers were not happy with missing pieces or incomplete items unexpectedly arriving from their recently placed orders. However, some people also mentioned a rather frustrating lack of clear communication and timely updates regarding delivery status and tracking details.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are comfortable, stylish, and... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting prompt and super fast... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are well finished, solid, and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide variety of experiences. Many... See more

Service

People report positive experiences with service, highlighting fast and prompt collection times alongside... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall excellent service and prompt delivery. I needed more information regarding delivery prior to purchase. The email exchanges were fairly timely and helpful. The product (bed base with drawers an... See more

Rated 5 out of 5 stars

Excellent product. Very solid and well finished. As other reviewers have pointed out, the instructions need a good wordsmith and there is a gap behind the drawers, but in my case that was welcome... See more

Rated 5 out of 5 stars

1st time ordering from TreasureBox and I have to say 5/5 from ordering online to delivery. Super easy and speedy and once I received my order instructions, we're clear, clean and easy to follow and wa... See more

Rated 5 out of 5 stars

The process for ordering was quick and efficient, delivery was 2 days after ordering, that was very impressive. It was so easy to put together, I could of done it on my own. Will definitely use Tr... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(14,108)

3,034 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Time

Said my order was on preorder and sent out in specific dates, it’s been 9 days over the last preorder date and haven’t heard anything about my order

August 28, 2026
Rated 4 out of 5 stars

Mostly good but one of the bed frames…

Mostly good but one of the bed frames ended up being out of stock (I bought 3 frames and 3 mattresses)
The king single was poorly cut holes didn’t line up and the mdf boards where cut crooked so couldn’t use it and one mattress was far more firm then medium so will need to get a mattress topper. Our delivery drivers however where amazing even bought them inside on one of the deliveries.

August 21, 2026
Rated 5 out of 5 stars

Great Process

There whole procedure of being totally contact less. Huge plus. Quick and easy process.

August 17, 2026
Rated 4 out of 5 stars

Quick delivery of items

Quick delivery of items. Good prices. Solid furniture. We got the Congo cabinet with window and drawer. The cabinet instruction was easy to follow
The drawer cabinet not so easy. But overall happy with the end products.

July 27, 2026
Rated 1 out of 5 stars

Not Happy at all

This been more than 14 days, since I made my order, and have called multiple times. My order still hasn't been dispatched as yet.
sort my order first??

August 27, 2026
Rated 5 out of 5 stars

Product + service

Ordered online 2 single beds click and collect. Done with ease and the receptionist is polite. Both beds were simple to put up and satisfied with the product.

Highly recommend click and collect over delivery simply because of the fee and patience.

August 26, 2026
Rated 3 out of 5 stars

I am very happy with the sofa I bought, but….

I am very happy with the sofa I bought, very comfy. However very disappointed with the delivery company they used. There was no 30 minute heads up message sent saying it’s nearly arrived as promised then it was actually delivered to the wrong address. Luckily a friendly neighbour helped me man handle the large carton to my address, a few houses away. then there was the extra charge of hiring a moving company to carry it up the stairs . It’s a shame there aren’t improved delivery services, eg paying extra to have it placed in the lounge.

August 25, 2026
Rated 5 out of 5 stars

Great service

Great service. Arrived in only 3 days. The dining chairs are lovely. The colour matched the pictures perfectly. They were easy to assemble and feel very sturdy. A great price and they look great in my room. Thanks Treasure Box.

August 26, 2026
Rated 1 out of 5 stars

Bought a table and chairs

Bought a table and chairs. Was told it’d be delayed. Decided to cancel order after a week or more, then they sent it out that day. A table leg and chair leg were both damaged. They sent out two replacement chair legs, even though I told them a table leg too. Customer service fairly poor too

August 4, 2026
Rated 1 out of 5 stars

Order sent to a depot as was advised…

Order sent to a depot as was advised after purchase that it was oversized. I was sent a list of depots to pick closet to me. I went to the depot- that didn’t exist and was given another address. I am (2-4. Days later) still waiting to receive the “ number” I need for the “ depot” to find my purchase. All emails requesting assistance and phone calls, and the chat have all been unanswered

August 27, 2026
Rated 5 out of 5 stars

Great exerience

It was my first experience with Treasurebox and it was a good one. The product arrived alot sooner than expected and it's great AAA experience, thank you 😊

August 27, 2026

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