TreasureBox Reviews 

The product (Toughout Thunderstorm Gazebo), price and communication is fantastic. However, the Click and Collect experience could have been better. When I arrived at the warehouse it came out quickly on a fork-hoist. It was left on a stack of pallets for me and the driver disappeared. I waited a couple of minutes to see if someone would come out to help me, but no. And no way to get anyone's attention. So I was left to lift and manoeuvre a large 40kg box on my own.
Other than that I am very happy and would definitely order from Treasure Box again, I just think that the Click and Collect option needs to be a little bit more hands-on for oversized purchases.

I haven't had any updates on my package and still havent received it

No tracking on my order

I am so upset and dissapointed. The gas bed came without any instructions - and the shoe cabinet we bought has it's doors so hard to open - its almost like pulling the whole cabinet with it! Not happy :(

The whole process was fast, efficient and the product is amazing

Product quality below standard, after 10 days contact me discuss about my order, last I choose delivery option but they contact me to collect the item. Location was at Silverdale area.

Easy to choose products and bedroom furniture
I ordered 28/8 and it was delivered 31/8 very fast delivery
Will be buying again in near future 😄
Thanks treasure box

Only received 1 out of 2 items but haven’t been communicated whether the other item is still to be shipped. Shipping information says the order has been filled while I’m still waiting on 1 item.

Recently ordered a mirror from here, however my experience was very bad. Waited 2 weeks for something that was only supposed to take 3-5 business days. Sent an email to them asking when it would arrive as I would’ve liked to be home when it arrived. No answer.
I was constantly checking the website to see when my order would arrive but there was no updates.
When it had finally been delivered the mirror was completely shattered. The person assigned to my delivery would’ve known it was broken but because I wasn’t home the situation was taken advantage of.
I have since tried contacting treasurebox via the live chat box, email, calls and the warranty claim form that doesn’t even let you submit or select product type etc.
The customer service has been really poor and I haven't heard anything from them at all.
I don’t recommend ordering something fragile if you want it to be delivered nonetheless it’s still not acceptable..
I hope they will contact me on this matter to get this resolved.

Great service and products

It took a while for the order to get ready, and found that they weren't very helpful at all to load into your vehicle. What happens if i was a 70 year old lady that bought products, eoukd I have had to load myself.

Fantastic collection of furniture and photos.Purchasing was easy with no hassles. Item was in my budget and arrived in a few days well packaged.
The desk was easy to assemble with great instructions. Very nice piece well made and looks great.

The showroom in Silverdale has lots on display. I ended up ordering online on Tuesday and received an email that the order was being prepared but didn't receive an update on delivery. Friday of the same week opened my front door to find it had been delivered. My pet peeve is that the delivery service didn't use the ring buzzer to alert me and we were home. Anyway, still deserving of 5 stars for the quick delivery. Item ordered came in 2 boxes and no missing bits. Took hubby a little while to assemble, happy with our purchase.

We received the product not complete,arm rest and foot is missing.

Easy to deal with, good customer service, didnt have to wait long to get my order nice easy process with the texts updates

It's been a month and no communication about the whereabouts of my order

Said my order was on preorder and sent out in specific dates, it’s been 9 days over the last preorder date and haven’t heard anything about my order

Mostly good but one of the bed frames ended up being out of stock (I bought 3 frames and 3 mattresses)
The king single was poorly cut holes didn’t line up and the mdf boards where cut crooked so couldn’t use it and one mattress was far more firm then medium so will need to get a mattress topper. Our delivery drivers however where amazing even bought them inside on one of the deliveries.