TreasureBox Reviews 

13,901
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,014 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and value of products, finding them comfortable, sturdy, and as described. Many appreciate the fast and efficient delivery, often noting quick dispatch and prompt arrival. The overall service, including communication and easy online ordering, is frequently highlighted as excellent. However, some customers noted issues with communication, specifically a lack of tracking updates or notification regarding order status and delivery times. A few people also found the assembly process challenging or time-consuming for certain items.

What people talk about most

Product

Customers had positive experiences with product, often praising the great prices and range of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super quick and prompt... See more

Quality

Users describe positive interactions with quality, with many expressing happiness and satisfaction with the... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of online ordering and quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great comms, fast delivery, easy flat pack assembly. Pricing should be atleast $50-$70 for something low & small. The 9 Drawers are worth $80-$100. Personal opinion based on longevity, packing the dra... See more

Rated 4 out of 5 stars

We are happy with the electric recliners, they're very comfortable and quiet 😁. We had a few glitches with the office, we were told twice they were ready to collect, but they weren't there yet. So... See more

Rated 4 out of 5 stars

I purchased an armchair to find out after collection the ottoman was not included. I changed the order on sight whilst there to another armchair which included an ottoman. The customer service team we... See more

Rated 4 out of 5 stars

Dispatch was super fast however i didn’t receive any tracking updates. No emails to advise my order was on the way or had been delivered. Happy with the speed of delivery (2 days) but next time would... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(13,901)

2,825 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt, product well packaged and was exactly as I envisioned it to be, it’s great to open a package and it’s exactly as it was advertised, am sooo delighted with my purchase, would not hesitate to order again 🙂

July 16, 2026
Rated 2 out of 5 stars

Firstly they didn't want to courier to…

Firstly they didn't want to courier to Waiheke island and no explanation. Then I tried to get it delivered to my work for a day I had the car over. Didn't arrive. Tried to call all afternoon via both numbers and using the Chat. No answer on any medium and no call back. So no idea where my gazebo is. Hopefully will hear back next week!

July 23, 2026
Rated 2 out of 5 stars

Some of the instructions on the booklet…

Some of the instructions on the booklet is not very clear. Example one of the page we get to it has the piece to put on to another piece but doesn't say what number so then we have to go back to the front Page and figure out what number it is based off the other piece that has a number. Very frustrating and labour intense - not good for the brain!

July 23, 2026
Rated 5 out of 5 stars

Satisfied customer.

So far the bed base and mattress are great! Comfortable and sturdy - I was surprised since my experience of flatpack furniture (other than IKEA) has been average at best. I would highly recommend using an electric drill for this wee build. I didn't have one so this took me the better part of 4 hours. The instructions were easy to follow. The pre drilled holes all aligned. I did it on my own so challenge level 3/5. Give me 6 months to review this bed properly - 2 weeks is hardly enough

July 15, 2026

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