Treasurecat Reviews 

622
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, most reviewers were unhappy with their experience overall. Many people reported significant delays in receiving their orders, with some items taking over a month to arrive or not arriving at all. Customers also frequently expressed dissatisfaction with the products themselves, noting issues with poor material quality, incorrect sizing, or items being much smaller than advertised. Conversely, a small portion of people felt satisfied with the product quality, praising items like scrub cloths, slippers, and travel bags for their good material and appearance. Some reviewers also highlighted the quick shipping and efficient delivery service, with orders arriving on time or even early. Additionally, many found the ordering process simple and the overall user experience positive.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the good quality, reasonable pricing,... See more

Quality

Customers consistently note positive experiences with quality, often praising items like super soft home... See more

Order

Clients share ambiguous opinions on order, with many customers reporting positive experiences, citing easy... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and on-time shipping,... See more

User experience

People report positive experiences with user experience, highlighting that online ordering and the website... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor took over a month to get product delivered but they take payment instantly when you attempt to track order my computer advises me that the website is malicious

Rated 3 out of 5 stars

They have an AMAZING amount of scrub kitchen cloths! Price ranges: their collection is unbeatable. Their 100% refund policy is fantastic.

Rated 3 out of 5 stars

I really like my super soft home slippers. I am very 100% satisfied by my experience with this company. They quickly provide answers to my many questions. Good job! Will buy again later!

Rated 3 out of 5 stars

These durable kitchen scrub cloth a great products that are an important part of our design. The representatives are also very easy to work with. Great communication skills and responsive to questions... See more


2.4

Poor

TrustScore 2.5 out of 5

622 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(622)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Definitely a company to avoid

Definitely a company to avoid - I should have read the real reviews as I’m not convinced those shown are genuine- the dresses I ordered were like rags- no shape and poor material and definitely not a uniform size. I complained to Amber - she eventually agreed to a partial refund in June, promising a 3 day refund - I’m still waiting a month later- save your money and definitely do not buy from Treasurecat

July 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid

Placed order, paid, got delivery email, but nothing materialised. Contacted customer service with no response. Tracking provided gave no info at all of any whereabouts of the parcel. Avoid!

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Treasurecat

As per all the reviews, placed the order via Instagram. Tracking email provided, but zero delivery. No response from customer services. Will be requesting a refund from my bank. Reporting the website and reporting to Instagram.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Scam…don’t buy from this company

Scam…don’t buy from this company. If I could give no stars I would. I paid for a night light back in November 2024 which was meant to be a Christmas present for our friends daughter. I have never received the item & my contact with customer service has had the response that my purchase is still on its way….& they have now stopped replying to me. Stay well clear as you will only lose your money.

April 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

SCAM

SCAM. ABSOLUTE RUBBISH . Bought some pir activated lights. When they arrived several weeks late ( from China ) the quality was absolutely rubbish. Cheap Chinese rubbish, No PIR function as stated in adverts. DO NOT BUY ANYTHING FROM THIS COMPANY

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

My item was never received and the…

My item was never received and the customer service process to go through was utterly useless.
They have sent me an email saying it was signed for but won't provide any proof of this and just want me to investigate with Royal mail.
They takes ages to get back to you and their emails read as just automated bullshit

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM

TERRIBLE COMPANY

please do not spend any money with them, they take it and no product will ever appear. Zero reply when you make contact.

November 30, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look