A year ago I gave a negative review due to ongoing frustrations with delivery. I’m pleased to see that they’ve taken comments on board, the ordering, stock management and strain selection pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Has really altered my life considerably. I have multiple sclerosis and am suffering from PTSD - taking medical marijuana has helped heal both mentally and physically. Could not rate this company highe... See more
Company replied
Shakir has just called to keep me up-to-date with my ordered prescription. He is always so happy and goes above and beyond to sort out any problems. I couldn't be happier with his attention to detail.... See more
Company replied
I just had my introductory call from Shakir at the Treat it Clinic. He was very friendly and assisted me to register and book a consultation which is very soon. I struggle with technology so he patien... See more
Company details
Written by the company
The UK's Most Trusted Medical Cannabis Clinic. We offer online consultations with leading medical experts and provide cannabis treatments prescriptions for pain and mental health. Get started and explore medical cannabis as a treatment option for you!
Contact info
142 Vaughan Way, London E1W 2AF, United Kingdom, E1W 2AF, London, United Kingdom
- +442477450738
- support@treat-it.clinic
- treat-it.clinic
3.7
Average
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This clinic is amazing
This clinic is amazing! They’ve really helped me manage my health issues, they take there time in consultations & really listen, I’ve recommended friends & would happily continue to do so 😊 Also the support team are the best 😊🐾
February 20, 2026
Unprompted review
Very helpful and easy to speak to…
Very helpful and easy to speak to Shakir was there to any questions I had, I would recommend to any of my friends and family.
February 18, 2026
Unprompted review
Great Service
I joined the clinic few months back and it has been great service so far. I get instant replies from customer support and meds are of high quality. I will recommend to my friends.
December 10, 2025
Unprompted review
Shakir made it easy for me talked me…
Shakir made it easy for me talked me through the options and made it a simple process
February 4, 2026
Unprompted review
Great!
My experience with treat it has been great so far! I spoke to Shakir and he was very informative and helpful. He answered all my questions and talked me through the process step by step.
February 4, 2026
Unprompted review
I just had my introductory call from…
I just had my introductory call from Shakir at the Treat it Clinic. He was very friendly and assisted me to register and book a consultation which is very soon. I struggle with technology so he patiently guided me and got it all sorted. Can’t thank him or the clinic enough too for wavering my first months subscription as I was recommended by a friend. Looking forward to moving forward with medicinal cannabis in the right way with supervision and all above board. Thank You
February 4, 2026
Unprompted review
Highly recommend treat It to everyone…
Highly recommend treat It to everyone in need and shakir thanks again for everything you've made my experience at treat It so much better thanks alot mate appreciate everything
January 29, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for the glowing review and recommendation! Shakir will be thrilled, your feedback means a lot to our team.
We're here if you need us anytime.
Best,
The Treat-It Team
Shakir was a great help today …
Shakir was a great help today and after my concerns about an appointment time frame he got me an appointment within an hour!!! Would highly recommend!!
January 26, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you very much for your kind feedback. I’m glad I could assist you and arrange the appointment promptly. Your recommendation is greatly appreciated
Best,
The Treat-It Team
Shakir helped me out with my problem…
Shakir helped me out with my problem thank you
January 21, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for taking the time to leave a review!
I'm glad I could help resolve your issue promptly. At Treat-it Clinic, we're here whenever you need us, feel free to get in touch anytime.
Best,
Shakir
Treat-it Clinic Team
Great service
Great service, after having some difficulties Shakir was really good at sorting things out and making sure everything was working. Great customer service
January 20, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for the fantastic 5-star review and for sharing your experience!
I'm delighted to hear that I could help sort things out smoothly despite the initial difficulties—great customer service is what we strive for at Treat-it Clinic. Your feedback motivates us all. Please reach out anytime if you need further support.
Warm regards,
Shakir
Treat-it Clinic Team
Great service from shakir and sorted…
Great service from shakir and sorted everything fast. Thanks
January 16, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you so much for your kind words and 5-star review! I'm thrilled to hear that everything was sorted quickly for you.
At Treat-it Clinic, we're committed to providing fast and reliable service—your feedback means a lot to us. Please don't hesitate to reach out if you need any further assistance.
Best regards,
Shakir
Treat-it Clinic Team
I am unable to order my repeat…due to technical issues
I am unable to order my repeat prescription due to a technical glitch on the treat it system which has not been resolved it’s taken a very long time and the it department are trying to fix this however I have contacted treat it and spoke to a very helpful individual her name is Nadia and she is very attentive to resolving and overcoming the obstacle that was causing issues for me to reorder she has processed my order and constantly kept me in the loop I felt a great sense of comfort knowing she is getting the job done she is very well at understanding the issue and finding a solution many thanks Nadia you are a star⭐️
January 8, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for your feedback and kind words about Nadia! We're sorry for the technical glitch with reordering, but glad she kept you updated and resolved it swiftly. Your comfort and stars mean the world, much appreciated!
Best,
Treat-it Clinic Team
Issues fixed
After quite a few hiccups - they have implemented a new customer team that is really good. Fixed the previous issues I had. Positive in 2026
January 1, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for taking the time to leave a review. We apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together, Also we have refunded your money. Please reply here or contact us directly so we can assist promptly
Much Improved Service Levels
A year ago I gave a negative review due to ongoing frustrations with delivery.
I’m pleased to see that they’ve taken comments on board, the ordering, stock management and strain selection process is all much better now. And importantly placing the order with the pharmacy and them dispatching it has been all much more efficient too.
They are also offering some much lower priced strains too. And the quality of everything is suberb.
The clinical side is friendly and helpful as well.
So a five star service all round now, thanks.
January 15, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for the updated review and five stars! We're thrilled to hear our improvements in ordering, stock, dispatch, pricing, and clinical support have made a real difference since your last feedback. Your satisfaction drives us, much appreciated!
Best,
Treat-it Clinic Team
Great customer service
Shakir has just helped me resolve an issue with my payment and he went over and above to help me so my prescription can be processed - very much appreciated, thank you
January 14, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for the kind words! We're delighted Shakir went above and beyond to fix your payment issue and get your prescription processed. Your appreciation means a lot!
Best,
Treat-it Clinic Team
Shakir
Shakir always goes above and beyond to help where he can, I needed help with a payment issue and actually stayed over time to help me, which I truly appreciate, and he always tries to help whenever I have issues, thank you again
January 9, 2026
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for the wonderful feedback on Shakir! We're thrilled he could resolve your payment issue, even staying late to help. Your kind words mean a lot, reach out anytime!
Best,
Treat-it Clinic Team
Treat it came highly recommended but…
Treat it came highly recommended but does not live up to hype.
Initial consultation went well in November but no prescription was forthcoming. Their communications systems are poor ; left hand doesn’t know what right hand does .
Promises were made ,nothing happened,
They have taken money with nothing to show.
I’m left with a partner in considerable pain.
December 31, 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for taking the time to leave a review. We apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together, Also we have refunded your money. Please reply here or contact us directly so we can assist promptly.
Shakir helped me massively as I have…
Shakir helped me massively as I have been expecting a call suffer back pain... he helped me through process and replied back to my message... thank you Shakir appreciate your service....
December 29, 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for your positive feedback. We're glad Shakir could assist you effectively with your back pain and guide you through the process. Your appreciation means a lot to us.
Rubbish
Rubbish, slow responses, no care.
Dont waste your time with Treat It.
Go elsewhere 100%
Waiting for MDT meeting to take place, 2 weeks later and after chasing they want more info.
The process is wrong and not professional.
November 26, 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for taking the time to leave a review, we apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together.
Very happy with all at clinic,
Very happy with all at clinic,, thank you all so so much
December 1, 2024
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you so much for your kind words. We are very happy to hear you are satisfied with our clinic and the care provided. Please reach out anytime if you need further support.
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