I had an issue with an order a long time ago that never got fully resolved, but I truly love this brand. After taking a short break, I’ve recently started purchasing again and couldn’t be happier. The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a first purchase this week of tracksuit set and joggers. Really pleased with the items and great quality. Unfortunately the zip on the tracksuit top was faulty, I reported this to the team and... See more
Company replied
I’m absolutely obsessed with treats studios I ordered a gift set the quality of the clothes is 10/10. I had an issues with the glass tumbler and Phoebe was incredible and so quick at sending out a new... See more
Company replied
Ordered the tracksuit before realise the sets was available. So I contacted customer service and spoke with a lovely lady called Phoebe who cancelled my order for me so I could re purchase the gift s... See more
Company replied
Contact info
10-12 Mezzanine Floor, Royal Liver Building, Pier Head, L3 1HU, Liverpool, United Kingdom
- cs@treatsstudios.com
- www.treatsstudio.co.uk
4.2
Great
146 reviews
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their customer service is unmatched
Their customer service is unmatched, they always always sort everything out and respond so quickly! I don’t wear anything else!!
April 30, 2026
Unprompted review
Reply from Treatsstudio
Hi Lauren,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Will 100% be shopping here again and…
Will 100% be shopping here again and again because of the amazing customer service from Phoebe! And the towelling tracksuit is gorgeous
April 27, 2026
Unprompted review
Reply from Treatsstudio
Hi Roisin,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Treats is the best
Treats is the best! Best clothes, pjs, quality, customer service. 10/10!!!!!
April 24, 2026
Unprompted review
Reply from Treatsstudio
Hi Molly,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Item became faulty after one wear and…
Item became faulty after one wear and returned within three weeks of purchase. Stitching around the pocket came undone. Item returned but no refund issued as they expected this to happen to a garment that is three weeks old. Have reported to trading standards - be aware - quality is appalling for the price being paid.
Did your experts assess the quality of the cotton and fastening off process. The cotton was obviously not fastened off properly and caused the stitching to come undone or cheap cotton was used. As requested by email please share a copy of their assessment. If this is consistent with the age of the item i.e 3 weeks then shame on your company for charging £134.99?
You offered me £13 discount to keep the item with the pocket hanging off. It needs to be binned off not discounted
April 21, 2026
Unprompted review
Reply from Treatsstudio
Hi Julie,
Thank you for taking the time to leave your review. I am genuinely sorry to hear that you are unhappy with your experience, and I do appreciate how frustrating this must be.
I have reviewed your case, and I can see that our customer service team did offer a number of options in an effort to resolve this for you. These were provided in line with our policies and procedures; however, I understand that you chose not to proceed with those solutions at the time. I am sorry that this has left you feeling dissatisfied.
In relation to the item itself, it was assessed by our garment team in line with our standard inspection process. The conclusion reached was that the issue identified was consistent with wear and use following washing, rather than a manufacturing or fabric fault. I do completely understand that this is not the outcome you were hoping for, and I am very sorry for your disappointment.
That said, we do need to rely on the findings of our inspection process, alongside our clearly stated policies, in order to ensure consistency and fairness across all cases. As such, we are unable to treat this as a fault.
I am very sorry again that this situation has not met your expectations. If you would like to revisit any of the options previously offered, please do get back in touch — our customer service team remain open to supporting you and would be happy to help where possible.
- Treats x
Reply from Treatsstudio
Hi Birdie,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
I’m absolutely obsessed with treats…
I’m absolutely obsessed with treats studios I ordered a gift set the quality of the clothes is 10/10. I had an issues with the glass tumbler and Phoebe was incredible and so quick at sending out a new one. Payday can’t come quick enough to order more x
April 14, 2026
Unprompted review
Reply from Treatsstudio
Hi Connie,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Amazing company & will come back to buy more!
It was great! The customer service is fast & reliable.
April 12, 2026
Unprompted review
Reply from Treatsstudio
Hi Nish,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Very helpful customer services
I had an issue with my item and was unable to process a return through the portal. Customer service provided the returns label very quickly. Loved my other items I ordered. Very helpful and will be purchasing again!
April 13, 2026
Unprompted review
Reply from Treatsstudio
Hi,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Great Customer Service
Phoebe provided amazing support following an issue with DPD and quickly gave a resolution for my lost parcel. My email was responded to within minutes! 10/10 customer service 🥰
April 10, 2026
Unprompted review
Reply from Treatsstudio
Hi Katie,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Quality and style
Not only are the products such beautiful quality- they are comfortable and look so good. They are a great price point as well - you don’t feel over charged. I’m 5,6, size 10 and they are oversized but they don’t drown you. I would recommend every time. The towelling tracksuits are my FAVE
April 8, 2026
Unprompted review
Reply from Treatsstudio
Hi,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
I had a two piece set which was NOT…
I had a two piece set which was NOT cheap, washed once after following all care instructions and the item has shrunk. I have emailed the customer service which I will say you do get fast replies, however I feel nothing has been done. I completely understand companies have return policy’s etc but to pay this much for an item and it shrink, I personally wouldn’t bother again and go get something for half the price that won’t shrink.
March 30, 2026
Unprompted review
Reply from Treatsstudio
Hi Kirsty,
I am very sorry to hear about your experience with your two-piece set. I completely understand your disappointment, particularly as you have followed the care instructions and expected the item to maintain its original quality.
I am also sorry that you feel your concerns have not been fully resolved. Please be assured that we do take feedback of this nature seriously, however once an item has been worn and washed, we are limited in what can be determined in terms of whether a change such as shrinkage is due to a manufacturing fault or related to wear, care, or washing conditions. For this reason, we do have company policies in place to ensure each case is assessed fairly and consistently.
That said, I am glad to see that a partial refund was previously offered and has been accepted and issued to you. I do hope this has helped to provide some level of resolution, even though I fully appreciate it may not completely reflect the outcome you were hoping for.
We do genuinely value your feedback, and I am very sorry again that this has been your experience. It is never our intention for customers to feel disappointed, especially with items at this price point. I do hope you can understand our position, and I appreciate you taking the time to get in touch and share your concerns.
- Treats x
10/10
Delivery and customer service was 10/10. Lovely packaging too 🫶🏼
March 28, 2026
Unprompted review
Reply from Treatsstudio
Hi Tabitha,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Reply from Treatsstudio
Hi Ella,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Lovely clothes- had an issue with an…
Lovely clothes- had an issue with an order that was resolved the same day, brilliant customer service from Phoebe.
March 19, 2026
Unprompted review
Reply from Treatsstudio
Hi Kinga,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
First purchase - really pleased
I made a first purchase this week of tracksuit set and joggers. Really pleased with the items and great quality. Unfortunately the zip on the tracksuit top was faulty, I reported this to the team and they replied within an hour or two and then promptly sent out a free replacement. Cannot fault their customer service and will definitely be ordering more items. Thanks girls x
March 17, 2026
Unprompted review
Reply from Treatsstudio
Hi Natalie,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Absolutely awful
Absolutely awful! I'll never shop here again. I made my order and around ten days later with zero correspondence; had it refunded but minus the postage I hadn't received! Still waiting for that refund. No explanation and then I received an ad taking me to the same product I'd been trying to buy? If they'd managed my expectations properly as a customer, then sounds like they could have organised shipment? Their ads are often for things not available eg personalised items that were not on offer between Xmas and new year. Cheap brand with bad marketing and customer services, at a high price. They should focus on improving all areas of their service.
March 17, 2026
Unprompted review
Reply from Treatsstudio
Thank you for taking the time to share your feedback. I would like to sincerely apologise for the experience you have had, as well as for the frustration and inconvenience caused. This is not reflective of the standard of service we strive to provide.
Having reviewed your order, I can confirm that your parcel was returned to us by DPD after being held at the depot and not collected or successfully delivered. We appreciate that this situation, combined with a lack of clear communication, would have been disappointing and frustrating.
With regard to your refund, the postage cost was processed and issued back to your original payment method yesterday. Please note that, depending on your bank or payment provider, it can take approximately 3–5 working days for the funds to appear in your account.
We genuinely value your feedback, as it helps us identify where improvements are needed, particularly in relation to communication and overall customer experience. We would very much welcome the opportunity to resolve this matter for you fully and restore your confidence in our service.
Could you please contact our customer service team directly, providing your order details, so that we can investigate further and assist you in the most efficient way possible?
Once again, please accept our sincere apologies for your experience, and thank you for your patience and understanding - Treats x
Absolutely love Treats studio quality…
Absolutely love Treats studio quality is amazing bought a fair few pieces
fell across them a couple of months ago. I will be forever a customer
March 16, 2026
Unprompted review
Reply from Treatsstudio
Hi,
We’re so glad to hear you’re happy.
Thank you again for your support!
- Treats x
Fabulous tracksuit
Fabulous tracksuit really well made, fits amazing and will definitely be ordering more from treats
March 9, 2026
Unprompted review
Reply from Treatsstudio
Hi Sharon,
We’re so glad to hear you’re happy.
Thank you again for your support!
- Treats x
Reply from Treatsstudio
Hi Honey,
We’re so glad to hear you’re happy.
Thank you again for your support!
- Treats x
Really great and responsive customer…
Really great and responsive customer service, I would definitely recommend. Thank you!
March 3, 2026
Unprompted review
Reply from Treatsstudio
Hi Beth,
We’re so glad to hear you’re happy.
Thank you again for your support!
- Treats x
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