Treatsstudio Reviews 

Treats kids…I would not recommend this company based on my experience.

I ordered a two piece set, my parcel was marked as delivered while I was in work, but I never received it. Instead of taking responsibility and properly investigating, I was repeatedly asked to complete forms and even obtain a crime reference number, despite this not being my responsibility as the customer.

After I contacted DPD directly, they confirmed they did not require a crime reference number, as it is not required by law for a refund and apologised for the confusion, and advised me that it was a wrong delivery and to contact the retailer. This completely contradicted what I had been told.

The whole process has been stressful, time-consuming, and left me feeling like I was being treated as though I had done something wrong when all I wanted was the item I had paid for. Customer service was disappointing, and I expected much better support when trying to resolve a delivery issue.

I hope the company reviews how it handles situations like this, as no customer should have to go through this to resolve a parcel that was incorrectly delivered.
To make matters worse I am now having all my emails ignored.
Avoid avoid AVOID.

Second bad review I’ve done now, ordered the towelling short sets in yellow it came yesterday and one side is higher than the other and stitching is bigger inbetween the leg than the other side. I wish I could upload a photo, the quality is awful. The exact same happened with my towelling tracksuit. How this company charges the amount they do is beyond me. Haven’t yet contacted but no way will I be paying for it to be returned.

Amazing customer service, whenever I’ve had a query or question they’ve been so prompt in replying and accommodating. Few purchases now and I’m really happy with all ♥️

Extremely disappointing experience with Treats Studios, both in terms of product quality and customer service.

I made the mistake of purchasing two Slub Sets in the sale and found out the hard way why they have to flog them for less than half price. I genuinely could have found better quality garments from Temu.

One remains completely unopened, while the other was worn once and washed once with care as the material is extremely cheap and thin.

After that single wash, the fabric developed excessive bobbling and looked old and worn. Clothing should not deteriorate to that extent after one wear and one wash - a statement I am in disbelief that Treats don’t agree with when they try and position themselves as a luxury product? Baffling.

I'm genuinely annoyed that I fell for the marketing of these products because the reality couldn't be more different.

The brand presents itself as offering premium, high-quality loungewear, but the actual product feels cheaply made and doesn't even withstand a single wash.

What made the experience even worse was the customer service I received from Phoebe.

Rather than acknowledging my concerns or engaging with the fact that a nearly new garment had become unwearable, she simply told me that bobbling is "a natural occurrence" and advised me to buy a fabric de-bobbler.

The email even ended with the patronising line, "If you need assistance with finding a suitable de-bobbler... please don't hesitate to get in touch."

I'm absolutely not buying a separate tool to repair a garment that has been worn once.

Suggesting that as the solution to a clear quality issue is both unreasonable, dismissive, deflective, insulting and non-productive.

What should have been a simple acceptance of accountability and straightforward refund has instead become an unnecessarily drawn-out battle for my money back.

Rather than addressing a legitimate complaint, I was left feeling as though my concerns were being dismissed and explained away instead of taken seriously.

I've had to spend far more time than I should have fighting for a refund for clothing that failed after a single wash.

I don't have the time to waste on disputes like this, but I felt it was worth spending a few more minutes writing this review in the hope that it saves someone else from wasting both their time and money.

Based on the poor quality of the clothing and the soulless, inflexible customer service, I would not purchase from Treats Studios again and genuinely feel like I’ve been scammed, gaslit and now rage baited over email 😂

Also very unprofessional to be replying to emails at 12:10am. Please don’t bother responding to this review further with a patronising pasted response either.

Very disappointing experience with Treats Studios.

I have been a loyal customer for a long time and always ordered because of the quality of the fabrics and collections like the Slub Sets and Towelling Collection. My previous orders were beautiful and felt premium, which is why I continued buying from the brand.

Unfortunately, my latest order was extremely disappointing. The quality has declined significantly compared to previous collections. The fabrics feel much cheaper, the fit is affected, and the overall experience no longer matches the prices Treats Studios charges.

When I wanted to return my order, I discovered that almost half of the items (which were **not sale items**) were marked as not eligible for return. I contacted customer service because this did not make sense and asked them to review my order and help resolve the issue.

Instead of actually looking into my specific case, I received generic, copy-paste responses explaining the return process. I was not asking how returns work. I was asking why regular full-price items from my order could not be returned and requesting help to fix the return request.

It is extremely frustrating when you spend a significant amount of money with a brand, pay additional import costs, and then receive poor quality products while customer service does not take ownership of the problem.

I expected much better from Treats Studios. Unfortunately, both the product quality and the customer service experience have gone downhill, and I would think twice before ordering again.

I am incredibly disappointed with my experience with Treats Studio.

I had been saving up for this tracksuit for a long time and was so excited to finally place my order. When it arrived, I was immediately disappointed by the quality. I tried it on briefly, with all security tags still attached, decided it wasn’t worth the money, and returned it the very next day – less than 24 hours after receiving it.

After waiting around three weeks for my refund, despite being told it would be processed by a specific date, I had to chase the company myself. Instead of receiving the refund I’d been promised, I was suddenly accused of returning the item with makeup marks and told my refund had been refused.

This allegation was completely false. I wasn’t even wearing makeup when I tried the tracksuit on and I have video evidence proving this. I’d like to also add, the items come with security tags attached, wrapped through all items, meaning my items were clearly unworn. I repeatedly asked for the photographic evidence they claimed to have. In fact, I was told on four separate occasions that photo evidence existed, yet despite asking multiple times, it was never provided.

What made the situation even more bizarre was that, after refusing my refund, they asked me to let them know if I wanted the item sent back. I couldn’t believe I was even being asked that question. If you’re refusing a refund, surely returning the customer’s property should be automatic? The implication was that they could potentially keep both my £85 and the tracksuit unless I specifically requested it back, which I found unbelievable.

Throughout the entire process I was repeatedly told that the decision was final and that there was nothing further they would do. Every avenue seemed to be shut down, despite them refusing to provide the evidence they claimed justified their decision.

Then, after I continued to challenge the allegations and asked again for the evidence, they suddenly reversed their position and refunded me in full as a “gesture of goodwill.” While I appreciate getting my money back, this only raises more questions. If the evidence was so clear that my refund had to be refused, why was I suddenly refunded in full? Why was the evidence never produced? Why was I repeatedly told the decision was final?

The whole experience left me feeling incredibly uneasy. At times, it genuinely felt as though I was being scammed. I found myself wondering how many other customers have simply accepted similar decisions without challenging them.

As someone who has followed this brand and its founder from the beginning, this was a huge disappointment. The product quality didn’t meet expectations, but it was the customer service and the way I was treated that was far worse.

I would strongly encourage anyone shopping with Treats Studio to keep records of everything, know their consumer rights, and challenge decisions that don’t seem right. I certainly won’t be purchasing from them again.

I have bought numerous items from the adult and kids brand over the last 6 months and I am always so pleased with the quality of the products. I have also received excellent customer service from the treats team regarding a faulty item.

Honestly baffled. Spent £80 of my hard earned money on a co-ord after much deliberation about spending that amount. Absolutely gutted that after wearing once for 2 hours, a second time for 6 hours, washed once (followed all instructions btw) THREE WEEKS after purchasing, I’ve been advised by the customer service team that excessive bobbling is a natural thing to happen ‘over time’. I would expect it after a year, maybe even three months, but three weeks is an absolute joke. Lack of compassion in the response from customer services has wound me up even more. Clearly the brand is for people who can afford a new outfit every time and not for us working class citizens who work hard to treat themselves once in a while 🥲 honestly gutted. Won’t be buying anything else

Phoebe was really helpful in issuing my delivery fee as a good will gesture due to me ordering 2 parcels at the same when ordering , my mistake should have just placed one! Thankyou very much

Great items so unique and made perfectly! The material on all the items is lovely. Amazing customer service!

Only the second time ordering and there was an issue with one part of my order, this was rectified with no issues and the service was great.

Love both of the orders that I have had and will continue to buy from Treats

I had an issue with 2 orders and Phoebe was extremely quick to respond and rectify the situation as soon as my emails were received. Thanks so much!

I had an issue with delivery to Northern Ireland and sent across a contact form expecting to maybe get a response a few days later and miss out on the first drop of Treats Kids which I had been so looking forward to. I couldn’t believe when the lovely Phoebe from customer services replied within minutes and sorted the issue for me - thank you so much Phoebe and cannot wait to receive my order! X

Always great quality items, I cannot fault.
Customer service has always been great on the 2 times I had to contact them and a resolution given quickly

Thank you Phoebe for your kind and helpful customer service today,
Your assistance was an absolute pleasure!
Thanks again…

Gorgeous products & amazing customer service!xx

I purchased the towelling tracksuit for £130 and wish I read the reviews beforehand. The quality of the tracksuit upon first glance was OK and the tracksuit itself is lovely. However after just TWO washes as per washing guidelines the black zip chipped and now looks very worn. For the price point I would expect better quality and materials to be used. Customer care said they would offer a goodwill gesture of 20% but quite frankly, I don’t want to spend money with Treats for the same thing to happen with another item. That being said, customer care were very friendly and responsive, however we did not come to a resolution hence the disappointing review.

Will not be purchasing from Treats again.

unbelievable service, replied and had a new straw sent out to me with in 10 minuets !!! I buy from treats all the time the quality and style is unmatched and this service just explains how amazing the brand is.

Treats Studio is fairly new to me but can honestly say they have nailed a simple but stylish clothing range
I purchased the Sloane Slub set in white and can’t wait to wear it

If they started selling the tops and bottoms separate I imagine this would be a massive plus for many people including myself as I would prefer the bigger size top but need the smaller bottoms

All in all, some lovely sets