Treatwell Reviews 

18,874
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,872 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional service, noting that treatments leave them feeling relaxed and completely well cared for during every visit. People also discuss the exceptional quality of the services provided, mentioning highly skilled professionals who deliver wonderful results and a calm, welcoming environment. However, some customers also noted frustrating issues with online booking problems, technical glitches, and difficulties trying to use promotional vouchers. A few reviewers felt disappointed by unexpected salon closures, administrative hurdles, and unhelpful support responses from the platform. Furthermore, some reviewers expressed concerns about experiencing difficulties due to platform errors.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Clients share positive opinions on service, highlighting that reviewers consistently praise the skilled staff... See more

User experience

Reviewers highlight positive aspects of user experience, noting that staff are helpful, professional, and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the outstanding... See more

Product

Customers had great satisfaction with the product offerings, experiencing noticeable improvements and relief.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leo was a fantastic barber. He knew the history of the haircut that I have been having for years and didn’t know, and not only that, he gave me a fantastic fresh cut. So professional, such a great env... See more

Rated 5 out of 5 stars

Loved Chloe's work, loved the -MANIFEST- salon; it really is high-end with a very calm, professional vibe. Will definitely be back to Chloe who was very focused on my nail health and am delighted to b... See more

Rated 5 out of 5 stars

Marianne, looked all over for hairdresser really chuffed found Boss lady no more travelling to Manchester. Marianne gave great advice lovely haircut and if you have afro hair trying to finding som... See more

Rated 5 out of 5 stars

I can’t recommend Harley Chiropractic highly enough. When I first went to see Tracy, I was struggling even to stand up straight because of my back. Thanks to her treatment, I’m now back playing spo... See more


Company details

  1. Online Marketplace
  2. also in
  3. Barber Shop
  4. Beauty Salon
  5. Nail Salon
  6. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(18,874)

4,713 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing 👏

We had such a wonderful experience for my daughter’s very first salon visit! She went in to get pin curls, and Mollie was absolute magic with her. Mollie was so kind, patient, and made her feel like a total VIP from start to finish. The pin curls turned out absolutely gorgeous! We couldn't have asked for a better first salon experience we'll definitely be back to see Mollie again soon. Highly recommend!

September 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Very friendly

Very friendly, fantastic stylist and is attentive and professional at all times.
I would highly recommend.

September 30, 2026
Unprompted review
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Rated 5 out of 5 stars

I’d been looking for a good hairstylist…

I’d been looking for a good hairstylist who really understands Indian hair, and after reading so many great reviews online, I was initially a little sceptical about whether they would live up to the hype. They exceeded it! Alex is amazing and genuinely so good at what he does. I also appreciate how much they care about getting the right result for you. If they feel something won’t work for your hair, they’re honest about it and will guide you towards what works. 10/10 would recommend.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love Erika my hair dresser/…

Absolutely love Erika my hair dresser/ stylist!
She is more than capable of doing anything with your hair from a wash and blow dry or a special occasion!
Her colouring skills are on point and her hair cutting is also great!
I would never go to anyone else
And I highly recommend her!
From short to long styles Erika is definitely the person who will make you feel and look amazing!

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Abby was fabulous

Abby was fabulous - I always think you can tell a good haircut by the way your hair looks 24 hrs later - mine still feels good and looks good. Thanks Abby

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lesley is a truly lovely beautician…

Lesley is a truly lovely beautician with many years of experience, and it really shows in the quality of her work.
She is fantastic at waxing, always professional, thorough and makes you feel completely comfortable and at ease. Her Footlogix treatments are also amazing — such a lovely treat for your feet and always leave them feeling beautifully cared for.
Lesley is friendly, knowledgeable and takes real pride in what she does. If you’re looking for someone you can trust for your beauty treatments, I would definitely recommend Lesley at Dolld Up Dovedale. 💕✨

September 24, 2026
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Rated 1 out of 5 stars

Do not use

I booked an appointment with a hair salon through Treatwell a few weeks ago. During the booking there was a lag on their website and it looked like the booking didn't go through, so I accidentally made a double booking. I contacted the salon straight away and they told me to contact Treatwell. After several chats and email exchanges, Treatwell said they have no responsibility and refused to refund me for the double booking. Extremely poor customer service and bad tech support.

September 1, 2026
Unprompted review
Rated 3 out of 5 stars

Difficulty using voucher

I had a lovely treatment when I was eventually able to book it but I had a voucher to use that I had been gifted for my birthday and found around 80% of venues only accepted pay at venue and so I was unable to use my voucher with them. I also booked with one place but then received a phone call to say they wouldn't take a booking through Treatwell due to a dispute with their fees so could I pay on site. As I was using a voucher that wasn't possible so they cancelled my booking. Felt like an uphill battle to use my voucher.

September 29, 2026
Unprompted review
Treatwell logo

Reply from Treatwell

Hi Jenny, thank you for sharing your experience with us.

I'm happy to hear you enjoyed your treatment, but I'm sorry that using your voucher felt like a challenge.


Most salons on our platform accept all payment methods, while some offer online payments only. But I understand how frustrating it must have been to find a suitable salon where you could use your voucher.


I'm also sorry the salon contacted you after your booking to request a different payment method. This is not the experience we want our customers to have on our platform.

If you would like us to look into a specific situation, please feel free to contact our Service Team via Live Chat on weekdays between 09:00 and 17:00. We’ll be happy to look into this with you. You can contact us via this link: https://customercare.treatwell.com/s/?language=en_GB&view=article&path=treatwell-account%2FKrijg-direct-ondersteuning-met-de-Treatwell-chat



We want all our customers to have a positive experience and are always happy to help where we can.


Kind regards,

Team Treatwell

Rated 5 out of 5 stars

I’m absolutely delighted with my Botox…

I’m absolutely delighted with my Botox full face treatment with Bruna. She is incredibly professional, talented, caring and attentive to every detail. Her work is truly impeccable, and the result looks beautiful and natural.

I highly recommend Bruna to anyone looking for a skilled and trustworthy professional. She is amazing at what she does! ❤️✨

September 26, 2026
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Rated 5 out of 5 stars

Highly recommended!

Bruna is extremely attentive to detail. From the very first contact, she provided me with all the information I needed to move forward with the procedure. She is knowledgeable, professional, and clearly knows what she is doing. Highly recommended!

September 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely love my hair

Absolutely love my hair! 😍 The colour turned out exactly how I wanted, and the attention to detail was amazing. I’m so happy with the result and would definitely recommend her! ❤️

September 24, 2026
Unprompted review

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