Tree Frog Grading Limited Reviews 242

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had been trying out a few UK grading services to see which company im confident in sending continued and future submissions with. Tree Frog is by far the best from start to finish. Best comm... See more

Company replied

Rated 4 out of 5 stars

Back again to TFG for this batch of cards. Cannot fault customer services or the timely turn-around. However, quality assurance is still required to achieve perfection around the edges of the slabs du... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company and is my number one choice for grading Pokémon. Me and my brother both use TFG for a variety of cards as he collects things he likes rather than only one franchise. Had a... See more

Rated 5 out of 5 stars

An amazing experience across the board! Their website functionality is great, customer service prompt and concise along with regular updates and my cards arrived back ahead of time. Their grading s... See more

Company replied

Company details

  1. Trading Card Store
  2. Collectibles Store

Written by the company

UK Based Trading Card Grading and Authentication Services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Rated 5 out of 5 stars

Always really helpful and quality…

Always really helpful and quality service. Run by real genuine, decent people. Only card grading service I use now. Anyone having any doubts as a first time customer, give them a try, you'll not regret it.

March 24, 2023
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Rated 1 out of 5 stars

Sent a brand new card my son got fresh…

Sent a brand new card my son got fresh out of a Pokémon pack to be graded, card was wrapped in a sleeve, and wrapped in paper in a sturdy envelope, the card came back graded at 7, when we expected a 9 or 10, centering was graded at 10, corners and edges at 8 and 9, but surface at 1 which was incredibly surprising, on closer inspection the card has appeared to have been damaged getting in the case which was not on it when sent. Wouldn’t use again would look at a different grading company, took longer than expected for card to be return and also didn’t receive the expected email to say it was on its way back. Have emailed tree frog with all this information.

EDIT: happy to amend this review if you do assist me, I’ll await your response.

April 21, 2023
Unprompted review
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Reply from Tree Frog Grading Limited

Hi Chantel, sorry to hear you weren’t happy with the service. As explained in a response email your card arrived damaged and we recorded the damages on receipt to assist with a courier claim. We have never damaged a card in grading out of the thousands of cards we have received, but you have decided to leave us a negative review before we could assist you which is damaging to us and unhelpful to yourself. I hope you manage to find a grading company you are content with in the future. Kind regards, TFG

Rated 5 out of 5 stars

Always great

This was the second time I used Tree Frog Grading and it was great again.
Lovely and helping customer service send my cards back before deadline to help me for Easter holiday.

March 8, 2023
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Rated 5 out of 5 stars

Absolutely fantastic company and is my…

Absolutely fantastic company and is my number one choice for grading Pokémon. Me and my brother both use TFG for a variety of cards as he collects things he likes rather than only one franchise. Had a few cards with queries and they gave us friendly advice in a timely manner and overall the whole process was so quick and professional. Best UK grading company by a mile and only a matter of time before they blow up imo.

April 25, 2022
Rated 5 out of 5 stars

Brilliant service 5 stars

Been meaning to submit cards for grading for a while and came across tree frog grading. The website was really easy to navigate and when I submitted my cards the turn around was prompt. Really happy with the way the cards look in there slabs and will definitely be sending more. Would recommend tree frog

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Have been meaning to submit my cards…

Have been meaning to submit my cards for a good while, after a bit of searching I found tree frog. Website simple to navigate, easy process to submit cards and came back within the stated time frame.
Was apprehensive about using UK grading companies but I actually can't fault these guys. Great quality slabs, well packaged for return, fast reply to emails. Love the subgrades too
Will be sending more of my cards in for grading to these guys, I'd recommend

March 31, 2023
Unprompted review
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Rated 5 out of 5 stars

Friendly UK Grading Company

Having never used a grading company before, I decided to look for one based in the UK to grade and slab my vintage MTG and Pokemon cards (avoiding the time and cost sending to the USA)
The team were very responsive and friendly, answering all of the questions I had for them regarding the process.
I arranged to drop the cards off in person at the office, and collect when convenient after the grading was complete - this ended up being a Sunday, when normally they are closed!
Will certainly use again, and recommend to others.

February 27, 2023
Rated 5 out of 5 stars

The staff are amazing, the process flawless

The staff were amazing. Clear and constant communications, trustworthy and honest appraisals, and when a problem was found, they immediately notified us of the issue.
I wish all online stores were as caring about their reputation as these.

November 22, 2022
Rated 5 out of 5 stars

Fantastic service extremely helpful…

Fantastic service extremely helpful beautiful grading’s absolutely flawless cannot recommend higher

March 17, 2023
Unprompted review
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Reply from Tree Frog Grading Limited

Thank you for the feedback Olli, we are very pleased to hear you were happy with service.

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Rated 5 out of 5 stars

Excellent grading and sealing of the cards!

My 8 year old son has started collecting Pokemon Cards and so is aware of the PSA system in America and how much more valueble certain cards are graded. Here in the U.K. Tree Frog Grading is a sort after alternative to sending the cards to the U.S. and my son was very excited to receive his graded cards.

January 5, 2023
Rated 5 out of 5 stars

Super service

Super service, updated regularly, safe return of items and my son is over the moon with his graded cards. Thank you

January 6, 2023
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Rated 4 out of 5 stars

Fantastic grading service

The grading service was as advertised but I didn't recieve my confirmation of cards received email. Customer services were promp and polite and explained the technical issue. The card cases are really neat and a lot of care has been taken with my cards. I am very happy with the service I have recieved.

January 26, 2023

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