Treehouse Online Reviews 

216
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, top-notch product quality, and wonderfully helpful support staff who readily assist with fixing ordering mistakes. People find the entire purchasing process remarkably smooth and straightforward, noting that items always arrive securely packaged and exactly match their descriptions. However, some people mentioned minor inconveniences during their shopping journey, such as occasional shipping delays, slightly confusing website navigation, or receiving items in the wrong size. Despite these infrequent hiccups, consumers remain thoroughly impressed by the overall efficiency, reliability, and excellent dedication shown by the team.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive exactly as described and match... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the fast and prompt shipping... See more

Service

People report positive experiences with service, highlighting responsive and helpful assistance that makes... See more

Order

Customers had positive experiences with order, highlighting simple processes, fast dispatch, and speedy... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with high-end items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought two pairs of medium aubrion summer team riding tights moss colour. Full seat is sticky enough for extra security in the saddle .. but not so sticky that your leather saddle gets ruined. Great... See more

Company replied

Rated 5 out of 5 stars

My order wasn’t in stock so I was offered a refund or a smaller size with a return label. The assistant then kindly called me to say another size had been found, so a selection was sent for me to try.... See more

Company replied

Rated 5 out of 5 stars

You were super helpful and saved me from ordering the wrong size! The quality is great, didn’t expect anything else as we have other products from you which we have always been happy with

Company replied

Rated 5 out of 5 stars

Treehouse is always a good place to look if you're trying to find something professional quality in the riding world, eg racing or eventing and similar. They always seem to have it readily available a... See more


Company details

  1. Equestrian Store

Information provided by various external sources

A personal and bespoke service specialising in equestrian safety wear, racing and cross country colours


Contact info

4.8

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(216)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Custom made hat silk

Custom made hat silk, Really easy to order online. Kept informed of delivery which was nice and delivered before estimated date. One well made hat silk arrived for my daughter who loved it. Slightly more expensive than other xc makes, but the quality is fantastic.

March 27, 2025
Treehouse Online logo

Reply from Treehouse Online

Hi , thankyou for your lovely message, it is much appreciated - thankyou so much x

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Rated 1 out of 5 stars

I haven't received the item ordered…

I haven't received the item ordered despite ordering over a week ago.

March 26, 2025
Treehouse Online logo

Reply from Treehouse Online

Hi I am so sorry to read this review about this problem late this evening, We will chase up with Royalmail 1st thing in the morning and see why the delay has happened and to put a search out into the royalmail depot. As a small company a situation like this and a one star review has a very bad impact for us, our sincere apologies for this problem and it will be resolved asap. Kind regards Theresa,

Rated 5 out of 5 stars

Very good

Very good. Service is great,prices are amazing. Definitely deal with again

March 25, 2025
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Reply from Treehouse Online

Thankyou so much for your wonderful review, it means a lot x

Rated 5 out of 5 stars

brilliant quality

brilliant quality, speed and service

March 14, 2025
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Reply from Treehouse Online

Hi, thank you so much for your lovely review, certainly a great way to start the day, thankyou x

Rated 5 out of 5 stars

The saddle cloth and colour was exactly…

The Lemieux saddle cloth was lovely, exactly as pictured and colour was perfect. Price was very competetive and delivery prompt, with good updates and info.

March 10, 2025
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou for your lovely review, it really means a lot to us, thanks The Treehouse team x

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Rated 5 out of 5 stars

Strongly recommend Treehouse

Strongly recommend Treehouse, have bought from them twice recently and on both occasions items were delivered very swiftly, with very helpful support and communications. Thank you!

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast delivery even on standard service. Product arrived slightly damaged and brilliant customer service to resolve it. Would definitely buy from here again, thank you

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Mountain horse diamond jacket ✨️ its…

Mountain horse diamond jacket ✨️ its gorgeous and an amazing price. I'm very happy with my purchase and will use treehouse online again ☺️ xxx

March 6, 2024
Unprompted review
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Reply from Treehouse Online

Fantastic, thanks for a lovely review, it means a lot x

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Rated 5 out of 5 stars

Perfect service

My grandson has just been kitted out with helmet and body protector by Charlie at The National Equine Show NEC today.

Fabulous service and so professional.

March 3, 2024
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi many thanks for your lovely message, great to meet you, with many thanks Charlie and the team x

Rated 5 out of 5 stars

Equidry Coat

I ordered an Equidry coat for my daughter, I rang the company to ensure that the coat was in stock and when I would likely receive the item.
The staff member was incredibly helpful and as luck would have it the postman was waiting for the deliveries! I explained what I wanted so the staff got the item out whilst I paid on line and handed it straight to the postman!
They even rang me back as I’d ordered the wrong colour!
I received my item the next day!! Thank you so much!

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic Customer Service from Treehouse Online. Ordered a hat cover which was a little too big and called to check on a replacement . So helpful in advising what they had in stock to what I was looking for. Really friendly team and nothing was too much trouble, even for something small! Returned the cover on the Friday and confirmed in my return the replacement. Received the refund for the difference on the Monday and by the Wednesday received the replacement. I called to thank them for such great Customer Service as this has been far the best received, especially post Christmas. I would certainly recommend this company and will definitely use in the future. Thank you Treehouse Online X

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

This company gave such good service

This company gave such good service. I ordered the wrong unicorn toy (my fault entirely) and when I called that assured me the correct one was in stock and they could swap. I had to pay for my own return postage (fair enough) but they paid to send out the replacement. And all this within 2/3 days. The product is also very good quality.

December 1, 2023
Unprompted review
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Reply from Treehouse Online

Hi, thankyou so much for your lovely message, much appreciated x

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Rated 5 out of 5 stars

Great service

Great service . Helpful. They took time to call me about my order as it did not look right . They was right . Thank you

September 3, 2023
Unprompted review
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Reply from Treehouse Online

Hi thankyou for your time to post this, very much appreciated x

Rated 1 out of 5 stars

Disappointing…

I ordered the Le Mieux Vector Stirrups on Amazon, supplied by Treehouse Sporting Colours, for my wife’s anniversary present and although I have been told they have been dispatched there is no record of the parcel. I paid next day delivery and have been told to wait 10 days for delivery. I would be surprised if they haven’t been dispatched at all. Needless to say I have now bought a pair from Le Mieux directly who do not charge for delivery. Really disappointing.

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service! ⭐️

Fantastic customer service! We needed some skins urgently for Areas, and Treehouse was so helpful in getting them to us super quickly! Fast replies to emails, expedited delivery, and all tracking was provided instantly. Will definitely order again! 100% recommend:)

July 13, 2023
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi many thanks for your lovely message, t x

Rated 5 out of 5 stars

Customer Service was amazing!!

Customer Service was amazing very quick and helpful responses to questions.
The product came in perfect condition.

Due to the shipping company having a delay they were more than helpful with support.

March 21, 2023
Unprompted review
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Reply from Treehouse Online

Thankyou Georgia, much appreciated, and spread the word to your fellow Aussies, thanks xx

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Rated 5 out of 5 stars

Good quality and service

I ordered a browband which was beautifully made in the colours of my choice. Unfortunately it was too small so I had to return it for an exchange to a larger size. I have now received my larger browband which looks amazing. So pleased with the quality of the product and the service from Treehouse

February 3, 2023
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for lovely message, x

Rated 5 out of 5 stars

I bought an item for my granddaughter…

I bought an item for my granddaughter which we had a problem with. I contacted the Company and the customer service I received was wonderful.
Sorted straight away and I would like to say a big thank you to Theresa!

January 5, 2023
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi Karen, thankyou so much for your lovely message, it really does mean a lot - with kind regards Theresa x

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