Trendsplant Reviews 

Reply from Trendsplant

Mar 25, 2024

Dear Raf

Thank you for taking your time and effort in making this review and explaining your experience and your feelings regarding your return

We more than appreciate and care about every opinion and try to attend every disagreement or suggestion from our customers

Your dissatisfaction is clearly accepted, understood and taken into consideration, which unfortunately cannot be said about your so called above "legitimate return"

As habitually in the process we checked the returned sweater for quality control and immediately identified the garment as used and washed and qualified it as unfit to be considered as "accepted return"

You can find all the information about the return and refund conditions available on our website in the following link https://trendsplant.com/pages/shipping

Once we discovered the conditions of your return, one of our customer service agents got in touch with you and notified you about the issue in order to help you and explain our return and refund policy, and that in consequence the returned sweater will be sent back to you. Additionally offering the discount as a gesture which of course you are more than willing to accept or decline

What was more confusing and probably the most upsetting fact in our customer experience is that from the very beginning you completely denied the fact that the garment has been washed, that after one try you realized that the sweater did not meet your necessities and that you immediately proceeded to return the item. Afterwards you tried to assure us that the garment has been washed, respecting care and wash instructions.

These two contrary statements just added more inadequacy in your details.

As B Corp company that respects the transparency and honesty in the information we share with our public (and expect the same from our clients) we'd like to certified this matter as inappropriate that contains contradicting statements and does not fit with the reality of the facts, and the measures we took to manage this incident are aligned and backed with our return and refund policy that does not violate any rights of the customer

We'd like to mention that one of our main priorities is to provide good customer support & help when the situation requires, making the whole Trendsplant experience easy and satisfying for everyone

With this being said, and after evaluating the situation we highly recommend you to reconsider your interest in being part of our small and reciprocal community, 🐘

Thank you again for your time and your strong decision in sharing your experience

Kindly

Trendsplant Team

Reply from Trendsplant

Dec 12, 2023

Thanks Tim for your lovely 5 stars

We are glad to know that the small incident that you had some months ago was solved with our customer support

Also we are tremendously happy to see you again with us :)

Hope you can enjoy your brand new navajo hoodie during this harsh winter time

Trendsplant Team 

Reply from Trendsplant

Dec 12, 2023

Thanks Lukas for your mega top review ;)

We are very happy to have you with us 

Hope you are wearing your black sweater on a daily basis and people never stop to ask you "where did you get this cool sweater from" ;)

Take care and happy pre-christmas time 

Trendsplant 

Reply from Trendsplant

Nov 15, 2023

Dear Carlos

Thank you for your words

We are infinitely glad to know that you are happy with the quality and colours that our products present 

Please enjoy your brand new pants and hoodie. We hope they will keep you warm during harsh and cold winter in Germany

Cheers!

Reply from Trendsplant

Oct 6, 2023

Dear  Jonas

Many thanks for your review 

We hope you'll enjoy your Trendsplant garments on a daily basis and of course we'll be very happy to see you again :)

Cheers!

Reply from Trendsplant

Sep 18, 2023

Thank you Nanne for your short and precise review :)

We hope that the sweater you bought will serve you well and combine with your best clothes
 
See you soon

Trendsplant Team 

Reply from Trendsplant

Sep 13, 2023

Thank you Didier for your feedback

We are tremendously happy to know that the provided services met your expectations

We are always giving the best of us to make the customer satisfied 

Hope the cap and t-shirt outfit looks nice on you!

Greetings from Alicante 

Reply from Trendsplant

Sep 13, 2023

Thank you Pascal for your review

We hope that the pants you ordered will be a daily part of your outfit, enjoy it :)

It is important to us, offer fast and smooth delivery process so the client can get its package in time

The company with which we deliver the packages, provides fair and adjusted to our necessity delivery services

although we are looking forward to streamline some points of the process in order to give all the information that client might need in order to clear out his/her doubts

Kind regards

Trendsplant team

Reply from Trendsplant

Sep 13, 2023

Thank you Philipp for your lovely feedback

Hope your brand new Trendsplant sweater will be enjoyable for you during the harsh austrian winter ;)

Trendsplant team 

Reply from Trendsplant

Dec 29, 2023

Dear William

Thank you for your review

Needless to say that we are very sorry to hear that you have not received your parcel before leaving for holiday and not being able to enjoy the swim shorts during your vacation

Sometimes parcels shipped to the UK can experience some unforecasted delays that could be caused by customs detention or be held up at transfer depot, which can slow down delivery process for couple of days

Nevertheless, we are happy to know that eventually you got your package and hope you can enjoy your swim shorts in the following years during the summer season :)

Kindly 

Trendsplant Team