Tretinoinyouth 

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Rated 1 out of 5 stars

Missing item in order and can’t contact company!

Ordered for the first time and received my order today with 1 item missing. I ordered 2 gel tretinoin and 1 cream tretinoin but only received the 2 gels. I have tried emailing the company but it keeps saying email not found. Have tried calling the number on the website too again no response. Won’t be ordering again. Can’t even go onto the website anymore which is very strange. Was really looking forward to my items as the gels were for my son and the cream was for myself so very disappointing as I cannot start my tretinoin journey because I haven’t received my cream.

November 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Been using this cream for a few months…

Been using this cream for a few months and noticed the difference in my skin in such a short time. Great product.

November 12, 2023
Unprompted review
Tretinoinyouth logo

Reply from Tretinoinyouth

Dear Stephen,

Thank you for your positive feedback with us, we wish you well on your skin care journey.

Best
TretinoinYouth

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Rated 5 out of 5 stars

I was straggling to get retinoid cream…

I was straggling to get retinoid cream in UK without prescription. So glad I found this shop. Excellent service and delivery. I like the cream. Finishing my first tube of cream and already got more tubes for next months.

November 8, 2023
Unprompted review
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Reply from Tretinoinyouth

Dear Erika

We are pleased to hear your happy with TretinoinYouth so far! We can't wait to hear how you're doing soon! We wish you well on your skin health journey!

Best
TretinoinYouth

Rated 5 out of 5 stars

100% recommend!

Use every night & definitely noticed a massive difference. Will be purchasing again. Thank you!!

October 1, 2023
Unprompted review
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Reply from Tretinoinyouth

Dear Charlotte

Its really great to hear you're pleased with our products! Im sure this will only improve in time.
Take care

TretinoinYouth

Rated 5 out of 5 stars

Lifesaver!!!

Using products from Tretinoin Youth for the last few weeks I have seen the difference in my skin and i am pleased to say it has been amazing !!! Definitely will recommend to others

November 7, 2023
Unprompted review
Tretinoinyouth logo

Reply from Tretinoinyouth

Dear Customer,

I am so pleased to hear your skin has seen good results since purchasing from us! Please feel free to contact us at any time if you have any questions.

Best TretinoinYouth

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Rated 5 out of 5 stars

that's was very useful thanks alot

thank u sm Tretinoinyouth for this product It works great with my skin, even though it is sensitive 🙏❤️

November 1, 2023
Unprompted review
Tretinoinyouth logo

Reply from Tretinoinyouth

We are pleased you're happy with our service and wish you well on your skin journey Maria!

Rated 2 out of 5 stars

Incorrect order sent - No response

Ordered tretinion 0.05. Received 0.1 two weeks late. Emailed them, sent social media messages and messaged them on their website, as I wanted them to send me the correct cream! There has been absoutely no answer/acknowledgement from them. Very rude and poor customer service. I could not use the cream as I wasnt willing to jump from 0.025 to 0.1 due to possible skin sensitivity. I am out of pocket and not happy. Do not order from them.

October 13, 2023
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Reply from Tretinoinyouth

Dear Carly

I am very sorry to hear you're not happy about the product you have received. I would love to rectify this for you as we would never intentionally want to upset you. We are a small team at the moment which is why sometimes our emails aren't seen to right away. Please could you email us at tretinoinyouth@gmail.com i will be waiting for your reply.

Best
Tretinoinyouth

Rated 4 out of 5 stars

Took a lot longer than next day which I…

Took a lot longer than next day which I paid for but got here in the end and is authentic.

October 6, 2023
Unprompted review
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Reply from Tretinoinyouth

We're sorry It took a little longer than expected, once dispatched we have no control over Royal Mail delays. I am happy you are pleased with your product!

Rated 1 out of 5 stars

Tippex Out Exp Dates on Box

Update no response to emails, I got the product but the dates on the box were Tipexed out, I don't know why the dates were tipexed out, other than the product being out of date. I felt my original review was a bit harsh, but really you should not tipex dates out on the boxes its not a good look. If you would like to respond to me I will update my review

October 6, 2023
Tretinoinyouth logo

Reply from Tretinoinyouth

Hi Laura,
I hope you're well. I can assure you we do not tipex dates out. As we are a busy company we receive new stock from our supplier weekly. Each product last on average of 2 years, therefore if we receive new stock weekly, how would this make sense? We would have to of had so much stock stored for over 2 years for us then to tipex out the date?
Could you please email us at tretinoinyouth@gmail.com so we can try to resolve this with you. We are a small team so we don't intentionally want to upset our customers in anyway and we are obviously saddened that you're unhappy so we'd like to try and rectify this, but i hope you can take some comfort in knowing all of our products are in date.

Best TretinoinYouth

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