I want to say that Trezor support and specifically Andrew provided excellent support when I had a VERY scary issue transferring a substantial amt to my Trezor. Not only did he give me peace of mind t... See more
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I'm an older guy so I was moving rather slow in getting this recovery done, and Jack was very patient with me when I was doing the most important part. Thank-you!
Company replied
Jack’s knowledge of the process and his customer care were outstanding!!! I am 100% satisfied with what I learned from Jack, the Trezor Expert, true title. He not only taught me how to use the wallet,... See more
Company replied
Very personable and adaptable, kept focus and answered all questions to his best knowledge. Jack directed me to where I might find answers to questions he did not know the answer to, or was not in a p... See more
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Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2K reviews
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Replied to 100% of negative reviews
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Safe 3 is great for beginners, also great customer support
I bought a Trezor Safe 3 and the experience has been great so far. The device feels very secure, intuitive for beginners, and comfortable to use, even for everyday transactions.
What impressed me the most was the customer support. My original package was stolen during shipping, and the Trezor support team handled the situation with a lot of patience and professionalism. They were kind, responsive, and helped me solve everything without making the process stressful.
Really happy with both the product and the support behind it. Highly recommended.
May 5, 2026
Unprompted review
Reply from Trezor
Hello Lucio!
We're delighted to hear how much you're enjoying your Trezor Safe 3! 🎉 It's fantastic that you find it secure and user-friendly. We're especially proud that our support team could turn a tricky situation into a smooth experience for you. Thanks for the high praise and recommendation!
The Trezor Team 🔐🚀
Reply from Trezor
Hello Allan!
We always aim for quick responses and a positive attitude. Thanks a bunch for sharing this!
The Trezor Team 🔐🚀
Very Successful session
I had a very successful session with Shawn from Trezor. He was on time and very pleasant to speak to. Not only did he answer all my questions to my satisfaction, but offered points and informative tips that I didn't think to ask about. The amount of time saved going through Shawn vs doing the setup myself was substantial. I would highly recommend Trezor support, and Shawn specifically
May 5, 2026
Unprompted review
Reply from Trezor
Hey Richard!
We're delighted to hear that Shawn from our Trezor Expert team made such a great impression, was able to answer your questions, and even added some useful insights for you.
The Trezor Team 🔐🚀
got on to it pronto and reassuring…
got on to it pronto and reassuring things will be sorted
May 5, 2026
Reply from Trezor
Hi Peter!
Thanks for taking the time to share your experience! 😊 We're always here to provide reassurance and quick solutions.
The Trezor Team 🔐🚀
Reply from Trezor
Hello!
That peace of mind is exactly what we aim for. If you ever have questions or need assistance, we're just a message away.
The Trezor Team 🔐🚀
Shawn helped me to recover my Trezor…
Shawn helped me to recover my Trezor Wallet and successfully complete other transactions. He is Very patient, knowledgeable and easy to understand. I would defintly recommend his assistance!
April 28, 2026
Reply from Trezor
Hey Jeannette!
We're so pleased that Shawn from our Trezor Expert team could assist you with recovering your wallet and more. Patient and knowledgeable support makes all the difference, right? Thanks for the shoutout!
The Trezor Team 🔐🚀
Greetings Trezor family
Greetings Trezor. Thanks again to Tristan for continuing our work together and learning the use of my new Trezor 3 wallet. I could not do this on my own so having you available has been invaluable. I will continue consulting with you until I feel fully confident with my new Trezor. Talk soon and thank you again
April 21, 2026
Reply from Trezor
Hello Patricia!
We're so glad to hear that Tristan from our Trezor Expert team has been a great help as you get to know your new Trezor Safe 3. It's fantastic that you feel supported during this learning process.
We're here whenever you need us, so don't hesitate to reach out.
The Trezor Team 🔐🚀
The last representative assigned to me
The last representative assigned to me. Thanks Jan
April 28, 2026
Reply from Trezor
Hi Hakim!
It's great to hear that Jan from our Support team could assist you! 😊 If you need anything else, feel free to reach out.
The Trezor Team 🔐🚀
Excellent and efficient support!
Excellent and efficient support!
I had a great experience with the Trezor support team. They were quick to respond and helped me resolve my issue without any hassle. Highly recommended for their professionalism!
April 21, 2026
Unprompted review
Reply from Trezor
Hello Sabine!
We’re so glad our support team was able to meet your expectations! 🚀 Thank you so much for your recommendation.
The Trezor Team 🔐🚀
Great communication with Trezor team
April 28, 2026
Reply from Trezor
Hello Potanin!
Awesome to hear about your great experience! 😊 We strive to make sure our interactions are as smooth and helpful as possible.
The Trezor Team 🔐🚀
I would like to emphasize the excellent… service provided by the Trezor team—represented by Mr. Martin—particularly in resolving an issue I caused myself: the incorrect entry of my own email address a
I would like to emphasize the excellent service provided by the Trezor team—represented by Mr. Martin—particularly in resolving an issue I caused myself: the incorrect entry of my own email address at the time of purchasing several items.
April 26, 2026
Reply from Trezor
Hello!
Thank you for your feedback! We're delighted Martin could assist you in resolving the email address mix-up. 🌟 If you ever need anything else, we're just a message away.
The Trezor Team 🔐🚀
The persistent following up on my issue…
The persistent following up on my issue is outstanding, although it is a bit slow presumably of high request demand.
I am a happy customer.
Thank you
April 27, 2026
Reply from Trezor
Hi Chairat,
Thanks for sharing your experience! 🎉 We're delighted to hear that our team's persistence made a positive impact, even if things moved a bit slowly. We're always working to keep up with demand and improve our service.
The Trezor Team 🔐🚀
Bad service
Long delay and never got an answer.
Customer service was really bad and had very little interest solving my request/problem
April 20, 2026
Unprompted review
Reply from Trezor
Hello,
We're sorry to hear about your experience with our customer service. Long delays and lack of resolution aren't what we aim for. We will try to make contact with you to make this matter right.
The Trezor Team 🔐🚀
Reply from Trezor
Hi Kyle!
Awesome to hear that you found things super helpful and easy! 😊 We always aim to make the process as smooth as possible for you. If there's ever anything more we can do, just let us know.
The Trezor Team 🔐🚀
Couldn’t login to my old Trezor due to firmware issues
I had an issue with my old Trezor and the customer service technical team were excellent, they took their time to help me to fix my Trezor which I couldn’t login due to firmware issues. I managed to login now .. thanks for your support.
April 17, 2026
Reply from Trezor
Hello Jack!
It's fantastic to hear that our technical team could assist you with the firmware glitch on your old Trezor. 🎉 We're glad you're back up and running. If there's anything else you need, feel free to reach out!
The Trezor Team 🔐🚀
Scammers claim to be working for Trezor
I have been approached and scammed by a company calling themselves 'safetrezor.io' claiming their parent company is Trezor.io
Their paperwork is excellent and makes references to Trezor all the time and what great reviews that have. They claim to be working with Trezor, and work with UK and European agencies to recover lost crypto.
They take relatively small sums up front and appear to 'trace' lost funds. They then ask for a percentage of the lost funds to return them. They use a site called "safetrezor.app" and you appear to open an acount, and can initially deposit and withdraw funds without a problem. Then they ask for the payment to return the crypto that has appeared on your account as 'pending' - which they have supposedly 'found' or 'recovered' for you. Of course, when you pay this no funds are returned and you lose the money.
Names used with me are Raymond Bennett and Leah Harrigan. Their email is support at trezorsafe7.io or they use a gmail address
BEWARE - Don't assume a claimed link to Trezor is genuine.
HOWEVER - it has become apparent that the company contacting me were using Trezor's good name, good reviews and a fake website (that looks very simillar) to defraud genuine people like myself. I did not do adequate background checks before being taken for a relatively small amout of money - but still very frustrating when it happens.
Please - if anyone contacts you and uses the name 'Trezor' and says they have recovered money/assets/crypto, they are scammers.
If you need to contact someone at Trezor for information about scamming calls I dealt with shipping at satoshilabs.com.
MS
April 23, 2026
Unprompted review
Reply from Trezor
Hi Martin,
Thank you for bringing this to our attention. We are genuinely sorry to hear about your experience with these scammers. We want to assure you that these entities are in no way affiliated with Trezor. It's important to always verify any claims of association with our official communication channels. Please be cautious and double-check URLs and emails when in doubt. If you need assistance or further information, feel free to reach out to our official support at trezor.io./support
Take care,
The Trezor Team 🔐🚀
new to cold storage.
I am not new to crypt but new to cold storage. All my questions were answered completely. Even my silly questions were treated with respect. I would fully recommend
April 20, 2026
Reply from Trezor
Hello Becky!
We're delighted to hear that you felt supported in your Trezor Expert session while diving into the world of cold storage. No question is ever silly, and it's fantastic to know that you received the answers you needed. Thanks for recommending us! 😊
The Trezor Team 🔐🚀
just they give me a solution
April 20, 2026
Reply from Trezor
Hi Alvaro!
Thanks for sharing your experience! 🎉 If you ever need more assistance or have any questions, we're here to help.
The Trezor Team 🔐🚀
Trezor's quick response
Trezor's quick response? The follow-up they give to my problem?
April 20, 2026
Unprompted review
Reply from Trezor
Hi Octavio!
We're delighted you appreciated our quick response! 😊 If you ever have more questions or need assistance, feel free to reach out. Thanks for the shoutout!
The Trezor Team 🔐🚀
I experienced a persistent issue with…
I experienced a persistent issue with unstaking my Ethereum, but the problem was resolved within a day after consulting with Trezor technical support.
April 20, 2026
Reply from Trezor
We aim to make your experience smooth and secure, so it's great knowing we got you back on track quickly. If you have any other questions, feel free to reach out anytime! 😊
The Trezor Team 🔐🚀
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