I want to say that Trezor support and specifically Andrew provided excellent support when I had a VERY scary issue transferring a substantial amt to my Trezor. Not only did he give me peace of mind t... See more
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I'm an older guy so I was moving rather slow in getting this recovery done, and Jack was very patient with me when I was doing the most important part. Thank-you!
Company replied
It's a real pleasure to use Safe7. I had an older model for three years, which I just replaced. I've had plenty of problems with platforms like Binance and Coinbase, but never with Trezor. Total freed... See more
Company replied
Very personable and adaptable, kept focus and answered all questions to his best knowledge. Jack directed me to where I might find answers to questions he did not know the answer to, or was not in a p... See more
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Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2K reviews
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smooth and just the right pace. accomplished our goals on first try. very thorough as well and good security tips
smooth and just the right pace.
April 9, 2026
Reply from Trezor
Hi Roger! 😊
Thank you for sharing your experience with us! It’s great to hear that everything went great and that you were able to accomplish your goals on the first try, that’s exactly how it should be.
We’re especially glad you found the session thorough and picked up some useful security tips along the way. That extra layer of confidence really matters when navigating crypto.
If you ever want to explore more or have additional questions, we’re always here to help!
The Trezor Team 🔐🚀
Shawn was amazing!
Shawn was amazing! I’d give him 10 stars if possible. He clearly laid a foundational base of knowledge for me to understand how everything works, from my device, to crypto in general, to other questions I had, and more. He took his time, didn’t make me feel dumb, was very relatable and friendly, and made the new process of jumping into this world enjoyable and less scary. I so much appreciate his time and willingness to answer further answer questions I have via email. Best customer service EVER!!! Thank you so much, Shawn, you’re awesome!
April 8, 2026
Reply from Trezor
Hi Sarah! 😊
Wow, this was such an amazing message to read, thank you for sharing it with us! It’s incredible to hear how Shawn was able to guide you through everything in such a clear, friendly, and supportive way. Getting into crypto can feel overwhelming at first, so knowing he helped make that journey feel approachable and even enjoyable really means a lot.
We love that he took the time to not only explain the basics but also connect with you on a personal level and be there for follow-up questions too, that’s exactly the kind of experience we want to create.
We’ll make sure Shawn sees this, it will absolutely make his day. Thank you again for your kind words and for trusting us on your journey. 💙
The Trezor Team 🔐🚀
Reply from Trezor
Hi Ward! 😊
Thank you for sharing this with us. It’s great to know you had a smooth experience with our support team and that our products have left a solid impression. We work hard to keep both our service and security standards strong, so your feedback really means a lot.
We truly appreciate you being with us!
The Trezor Team 🔐🚀
I worked directly with a very…
I worked directly with a very professional guy named Shawn. He did an excellent job of explaining everything and answered all my questions.
I really appreciate it!
April 7, 2026
Reply from Trezor
Hi there! 😊
Thank you so much for taking the time to share this with us. It’s wonderful to know that Shawn gave you such a professional experience and took the time to explain everything clearly while answering all your questions. That kind of support can make all the difference, and we’re really grateful you pointed it out.
We’ll make sure your kind words reach Shawn, they’ll definitely mean a lot to him. 🙌
We truly appreciate your support!
The Trezor Team 🔐🚀
Beautiful Energy Transfer
Wow, Nick was amazing. Super knowledgable about the product and with crypto. I felt he just didn't onboard me, he got to know me and my needs which allowed us to do some frestyling and show me some additional functionality which was important to me.
April 7, 2026
Reply from Trezor
Hi Bobby! 😄
Wow, this was such a great praise, thank you for sharing your experience! It’s awesome to hear how Nick made the whole session feel personal and tailored to you. That kind of connection, where it goes beyond just onboarding and turns into a real understanding of your needs, is exactly what we aim for. It’s great to know you got to explore features that really matter to you.
We’ll definitely pass your kind words on to Nick, this will make his day! If you ever want to dive even deeper or have more questions, we’re here for you anytime. 💙
Thorough and professional, but a little too basic.
I like how thorough, informative, professional, and friendly it was. It gave me more confidence in using my Trezor device and handling crypto in general. I also appreciated how patient and responsive the Expert was with my questions and concerns. My reason for 3 stars is because we were unable to cover as much ground as I was hoping to. At the outset, we spent a lot of time covering basic information pertaining to crypto and self-custody that I was already familiar with (although I understand its importance) and we ran out of time before getting into the meat and potatoes of the Trezor Suite and actually sending and receive cryptocurrency.
April 7, 2026
Reply from Trezor
Hi Dane 👋
Thanks for sharing this with us, we really appreciate the honest feedback. It’s great to hear the session felt professional and helpful, but we hear you on not getting far enough into the hands-on parts you were expecting.
We’ll pass this along to the team so we can better tailor sessions to each user’s experience level and set the right expectation from the start.
The Trezor Team 🔐🚀
Trezor is a great company with a great product
Trezor has a great mindset toward crypto security when it comes to hardware wallets. The customer support is stellar and I believe in their products
April 7, 2026
Reply from Trezor
Hi Stephen! 😊
Thank you so much for sharing this. It’s awesome to know that our approach to crypto security and hardware wallets resonates with you. That mindset is something we care deeply about, so it’s great to see it reflected in your experience.
And your shoutout to our support team didn’t go unnoticed either, we’ll be sure to pass that along to them! 🙌
We truly appreciate your trust in us and in what we’re building. If you ever need anything or have more thoughts to share, we’re always here. 💙
Best crypto hardware wallet
Best crypto hardware wallet. Perfect support. Bitcoin dedication.
April 7, 2026
Reply from Trezor
Hello Anon!
Thank you for highlighting what matters most! 💙 We put a lot of focus on keeping things secure, simple, and true to Bitcoin principles.
And big thanks for the shoutout to our support team too! 🙌 If you ever need anything, we’re always here to help.
The Trezor Team 🔐🚀
The support was given fast and…
The support was given fast and effective. This is a solid 5 stars rate
April 6, 2026
Reply from Trezor
Hi Murilo!
Thanks a lot for the awesome feedback! It’s great to hear that our support was both quick and effective, that’s exactly what we aim for every time.
We really appreciate the solid 5 stars, and we’ll be here whenever you need us again! 💪
The Trezor Team 🔐🚀
Everything worked very well
Very fast deliverey.
After I changed my mind easy way to return.
Great support
April 6, 2026
Reply from Trezor
Hi Frank! 😄
Thanks for sharing your experience! We’re glad the return process was easy for you, that’s something we always aim to keep simple and hassle-free.
If you ever need anything else, we’re here for you every step of the way. 💪
The Trezor Team 🔐🚀
Reply from Trezor
Hi Mo! 😊
Thanks a lot for your kind words! We’re glad you had a smooth experience with our customer service, and we’ll keep doing our best to be there whenever you need us.
The Trezor Team 🔐🚀
Reply from Trezor
Hey Ken,
Thank you for your kind words and we’re glad to hear the support team was able to thorougly answer your questions.
If you ever need anything further, we’re here to help.
Best regards,
The Trezor Team 🔐🚀
Highly Recommended.
English as a first language, Military Vet, excellent and thorough.
Highly recommended!
April 1, 2026
Reply from Trezor
Hey Richard,
Thank you for the recommendation and your kind words, it’s truly appreciated. We are glad the Trezor Expert session with Shawn was helpful and thorough.
If you ever need anything further, don’t hesitate to reach out.
Best regards,
The Trezor Team 🔐🚀
Excellent customer service
Placed a order for a safe 5 then realised I wanted a safe 7 instead. Asked the chat bot who opened a ticket for me & the order was cancelled within minutes by a human agent. Usually something like that would take days for a response so I’m very impressed by the customer service.
April 1, 2026
Unprompted review
Reply from Trezor
Hey Conor,
Thank you for the fantastic feedback and we’re glad we could quickly get that sorted for you and make the switch smooth and hassle-free.
If you need anything else along the way, we’re always here to help.
Best regards,
The Trezor Team 🔐🚀
Trying Something New
The initial instructions didn't work for me, but with a little effort on my part, I was able to figure out what to do to get the recovery code on my Trezor re-instated. And it worked out easily after that.
March 23, 2026
Unprompted review
Reply from Trezor
Hey Jacob! 👋
Thanks for sharing your experience! Sometimes the first steps can be a bit tricky, so major props to you for sticking with it and figuring things out. 💪 It’s great to hear that you were able to get your recovery sorted and everything running smoothly after that. If anything else ever comes up, we’re just around the corner to help out.
Onward and upward,
The Trezor Team 🔐🚀
It was a great intro to the crypto space.
I researched a lot of different cold wallets prior to deciding on which one was the best for me. I am new to this space and I wanted to do everything right and I came in with the mindset of investing here and there with money that I could be okay losing if it came down to that while learning. I took the approach that there was no pressure and just looked at it as adventure. I tried another wallet and decided that I would use that one for my "burner" wallet and use the Safe 7 as my main one. I ordered it came fast. I remembered learning to inspect the packaging for any signs of tampering and it was as it should be and the security sticker was at the bottom. It was super easy to connect and set up. The setup includes checking the if the wallet is authentic and it tells you. The Safe 7 is easy to navigate and it pairs nicely with the software and overall, my experience has been really great. The haptic feedback when navigating the device is really nice and the sturdiness of the wallet makes me feel like it will last. The colors are nice and I chose the green. I think the device has a very appealing and high-end look to it. Overall, I really feel like this is great option for me.
March 17, 2026
Unprompted review
Reply from Trezor
Hey Stephanie! 👋
Thanks for sharing your thoughtful journey into the crypto world. It sounds like you approached everything with curiosity and care, which is such a great mindset to have! 🚀 We’re really happy to hear that the Safe 7 has found a home as your main wallet, and it’s awesome that you took the time to inspect the packaging and make sure everything was secure. That green color choice? Solid pick, we love a bit of flair in our tech too! 💚
Sounds like you’re off to a strong and stylish start in the space! If you ever need support along the way, we’ve got your back.
Happy exploring,
The Trezor Team 🔐🚀
Nick made my day
Nick made my day! I thought I had lost a fair amount of crypto and he found it in about 5 minutes. We concluded a very productive session with a 'send' BTC transaction which just posted in my Coinbase account. Thanks Nick, Ray
March 31, 2026
Reply from Trezor
Hey Ray! 😊
That’s awesome to hear! Losing track of crypto can be super stressful, so we're really glad Nick from our Trezor Expert team was able to step in and help you out. It sounds like the session wrapped up perfectly, with your BTC landing safely in your Coinbase account. Huge thanks for sharing this moment with us!
All the best,
The Trezor Team 🔐🚀
Helpful staff
Instructions are sometimes too technical for the average user to understand.
But the personnel working at HELP are very good and always come back to you offering further service.
March 31, 2026
Reply from Trezor
Hi Elisa!
Thanks a lot for your honest feedback 💬 It means a lot to hear that our support team is stepping up and making sure you feel supported when things get tricky.
Take care and thanks again for sharing this with us 🙏
The Trezor Team 🔐🚀
Reply from Trezor
Thanks for the shout 🙌 We're really glad our support team could help you out and make things easier.
Catch you around and stay safe out there!
The Trezor Team 🔐🚀
Reply from Trezor
Hey Andy! 👋
Big thanks for the shout. We're really glad our support team could step in and help when needed. We’re always here to make things as smooth as possible for you 🚀
Appreciate you being part of the Trezor community!
The Trezor Team 🔐🚀
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