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TRIAERO is a professional bicycle frame sub-brand under ICAN, boasting 15 years of expertise in R&D and manufacturing. Built on ICAN’s robust production foundation, it adheres to a factory-direct-to-consumer model, cutting out middlemen to pass on savings directly to customers while upholding uncompromising product quality. Specializing in bicycle frames, TRIAERO offers a diverse range, including road, gravel, and mountain bike frames, catering to both professional riders and casual enthusiasts globally. Each frame is crafted with advanced materials and time-honed techniques, ensuring ideal lightweight performance, structural rigidity and durability. Its official website, triaero.com, serves as a direct gateway for global consumers, providing transparent pricing, detailed product info, and personalized support. Evolving from ICAN’s manufacturing strengths, TRIAERO has grown into a globally trusted brand favored by cyclists worldwide. Backed by ICAN’s international logistics network, it delivers efficient shipping and reliable after-sales service globally. Guided by the philosophy “Quality Beyond Expectations, Value Within Reach,” TRIAERO keeps innovating to become a top choice for bicycle frames globally.
Room 5th, Building 15th, Guolan Apt, 120th Minsheng Ave, Gongming St, Guangming Dist, 518106, Shenzhen, China
Hello. We bought an Enduro P9 carbo frâne. The product came in a good protective packing in about 20 days. Colour of the frame is a bit darker than on the site, but it fits the other pieces better. It looks great .
Great product overall.
Thx
I ordered a Graro gravel bike frame from Triaero/Ican on December 16th. After the frame was painted, it was shipped on January 2nd to my address in Germany. The international shipping was very fast and the frame already arrived a week later.
Communication was perfect throughout the whole process, especially with Peggy from customer service. She was always responsive, clear, and helpful.
The frame was very well packaged and arrived in perfect condition. The quality is outstanding for the price - even better than I would have expected.
All accessories required for building up the bike were included, except for the internal cable routing headset cover.
This was clearly communicated by Peggy before shipping, so there were no surprises.
Overall, a very smooth and professional experience. Great product, great service, and great value for money. I would definitely order from Triaero/Ican again.
I have a bike that got a destroyed rear axle. After a search I found Triaero seemed to have the part. I ordered it and was contacted by a representative (Peggy) to make sure it would work. They quickly verified the fit and shipped the axle. It arrived in a little over a week - much quicker than I anticipated. Great experience as my next step was to get a custom axle from a machine shop.
Excellent pre-sales service from Peggy answering detailed technical questions quickly. Impressive custom colour selection provided as standard. Peggy confirmed details of the order accurately throughout the purchase process. Photo provided of frame prior to shipping which gave extra confidence. Frame arrived well packed and appears to be good quality. Assembled cleanly and completed bike rides really well.
Great professionalism and seriousness. Triareo is a reliable company that I truly recommend to all cycling enthusiasts.
Excellent customer service. Fast and accurate responses and I was able to make changes after the order was already placed.
Products look great and top quality.
One of the best online companies I've dealt with - if not 'the best'. Outstanding customer service rep (Peggy), initiated communications to insure my order was correct (20 inch 451 tri-spoke carbon wheel). The wheel is flawless. I'll be ordering more. Highly recommend this company without reservation. And shipping took only 8 days, as hard as UPS tried their very best to extend that to a month or more - only half kidding - distance from Triaero to Vancouver is 6400 miles as crow flies. UPS managed to send the wheel on a 29,000 mile criss-crossing tour of North America and the Pacific ocean. But they didn't lose it!!!
Good communication with sales team (Peggy) to help pick based on availability and quick delivery to Australia. Great Service
The bike frame arrived quite fast, it is undamaged and all the bits and bobs are there. The wrapping was really good too. Customer support was quick, but there was a language barrier.
The support staff was very helpful and friendly
Thanks
I am glad to leave a positive review for my recent shopping experience with triaero.com. The communication from the team was exceptional, and they were prompt in responding to my queries. The shipping time was also surprisingly fast. Overall, I am very satisfied with my purchase and the service provided by triaero.com. I would highly recommend this online store to anyone looking for a reliable and efficient shopping experience.
Great communication! They made sure I was ordering the correct part, which to find out, I was not.
Excellent customer service, constant communication throughout, helped make sure I ordered the correct part, fantastic service
First time customer, bought my first mountain bike frame from Triaero, great results so far from the bike build! Only downside was the cost of shipping, but the product is good and company was professional, responsive and helpful through email. I would purchase again in the future.
Hello. The gravel frame arrived fine and is great. The small eggs are only for the time of delivery. The frame arrived about 14 days and not as declared 2-7 days. One more small note. The frame type of the frame should be specified for the frame in the e-shop so that it can be ordered directly with the frame.
Thank you.
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