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Rated 1 out of 5 stars

Went to pick up bottle i ordered it took them 45 minutes to make my order ready. This happened second time. Talk to warehouse manager Justin have all kind of excuses and was telling me it was not ware... See more

Rated 5 out of 5 stars

The ordered goods came quickly, well packaged, and without damage. I definitely recommend ordering from here and will do so again when the need arise. FYI I ordered amber bottles for use in making... See more

Rated 5 out of 5 stars

My wonderful Wife of nearly 48 years and my eldest Sister are both breast cancer survivors. Every year, spread out over several months, I had out pink M&M’s or similar candies in small containers. Thi... See more

Rated 5 out of 5 stars

Affordable rates! The containers came in a box without any protective material to prevent anything from breaking during transit. However, nothing broke, thank God. Will purchase again. Next time pleas... See more

Company details

  1. Packaging Company

Written by the company

TricorBraun is the industry leader in design & supply of rigid packaging: glass & plastic packaging including bottles, closures, sprayers, and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

250 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best wholesale supplier

Very fast shipping, perfect for my small business, been using their jars since I started! Also great prices, best wholesale supplier out here.

July 2, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible company...Buyer Beware

Terrible company, I'd be very surprised if they were not breaking some deceptive trading laws

Ordered several cases of bottles after initially speaking with their chat rep due to website not taking order correctly. Two weeks later I contact them for order status, "not processed yet" was their curt reply.

A further few days and we get notification that the order has shipped, they even sent tracking information. Tracking turned out to be useless as Fedex Freight had no record of the number. Emailed them for a good tracking number........Email ignored by them!

Almost immediately after POD sending the original shipping notification, we get notification that the order is not complete and the shipment of bottles we paid for 2 weeks prior would be considerably less than we ordered, and the remaining bottles would be back ordered until at least September.

There are laws against advertising something for sale, taking payment for said advertised products, then not having the products in the first place

Our next stop will be a Missouri law firm, to see if any of the several Deceptive Trade Practice laws have been broken here. You can not advertise, and take payment for products you do not have to sell.

Buyers beware, there are many reputable packaging companies out there who don't use these deceptive practices when doing business.

My advice is to check out the many recent negative reviews on the internet for Packaging Options Direct, seems we are not the only people they have tried this dubious 'bait & switch technique on.

EDIT: So it seems like we were given more bogus information by POD. Told shipment had shipped via email, they even included a tracking number (That didn’t work). This morning we received yet another shipping confirmation (Again with a worthless tracking number that FedEx Freight doesn’t recognize) stating shipment shipped this morning

You couldn’t write this calamity

July 1, 2021
Unprompted review
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Reply from TricorBraun

Hello Steve,

We sincerely apologize for the issues with your recent order. We strive to ship each order complete and on time. However, we do run into issues every so often and it looks like our system showed the full amount of product in stock when that wasn't an accurate number in the warehouse. We have refunded the cost of your entire order (split into 2 parts) and have canceled the remainder of the product that is still on order. We hope that you can still find use for the partially shipped products that were delivered.

Best,
The Team at Packaging Options Direct

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Rated 5 out of 5 stars

Easy Quick and Pleasant

Very easy to order, great service with quick expedited delivery. Delivery was very pleasant and a breeze and Forward Air delivery company was very professional and courteous. The driver arrived between the scheduled time 7-8 am and extremely happy on a rainy morning. I would certainly recommend Packaging Options Direct as well as Forward Air Delivery.

June 22, 2021
Unprompted review
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Rated 5 out of 5 stars

They shipped fast and more importantly…

They shipped fast and more importantly the have the stock they say they have. I went to Berlin packaging and their website said stocked, after I ordered and gave them my info they told me everything was on backorder with no way to cancel the order. This company has their sh-it together.

May 30, 2021
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Super fast shipping! Nothing arrived broken! I love all on my containers and lids. Affordable pricing and fair shipping cost. I can’t speak to customer service, as this was my first order and there was no need to reach them- however, I had very positive experience and will order again

May 2, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent!

I am starting my own skin care business and Packaging Options Direct was my one-stop shop! They had everything I needed. In addition, it was all in stock and exactly as described. I am extremely please, and I am now a loyal customer!

May 2, 2021
Unprompted review
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Rated 5 out of 5 stars

My only issue was with the packaging

Affordable rates! The containers came in a box without any protective material to prevent anything from breaking during transit. However, nothing broke, thank God. Will purchase again. Next time please add some packing peanuts or bubble wrapper please.

April 20, 2021
Unprompted review

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