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Rated 1 out of 5 stars

Went to pick up bottle i ordered it took them 45 minutes to make my order ready. This happened second time. Talk to warehouse manager Justin have all kind of excuses and was telling me it was not ware... See more

Rated 5 out of 5 stars

The ordered goods came quickly, well packaged, and without damage. I definitely recommend ordering from here and will do so again when the need arise. FYI I ordered amber bottles for use in making... See more

Rated 5 out of 5 stars

My wonderful Wife of nearly 48 years and my eldest Sister are both breast cancer survivors. Every year, spread out over several months, I had out pink M&M’s or similar candies in small containers. Thi... See more

Rated 5 out of 5 stars

Affordable rates! The containers came in a box without any protective material to prevent anything from breaking during transit. However, nothing broke, thank God. Will purchase again. Next time pleas... See more

Company details

  1. Packaging Company

Written by the company

TricorBraun is the industry leader in design & supply of rigid packaging: glass & plastic packaging including bottles, closures, sprayers, and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

250 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I was just told it takes them 5…

I was just told it takes them 5 business days to my bottles in a box and ship them. I am finding this out after 5 calendar days AFTER I placed my order. No disclosure of this delay before I placed my order.

If you have weeks to wait, go ahead and use them for anyone trying to do business in this century look elsewhere. What a mistake to use this vendor.

December 7, 2020
Unprompted review
TricorBraun logo

Reply from TricorBraun

Hello Krystian,

Thank you for your feedback. We apologize for the delivery delay and communication issues with your recent order. We are working hard to put better practices into place, and we appreciate your feedback as we can use this information to better ourselves. Our Customer service team has sent an email to you concerning your order. If you can please look for that email and contact us with any questions.

Though we do not anticipate issues on future orders, should you ever be unsatisfied with your order or have questions about an order, we encourage you to reach out to us at 855-754-3728 or by email at Info@PackagingOptionsDirect.com.

Best,
The Team at Packaging Options Direct

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Rated 5 out of 5 stars

SUPER HERO OF PACKAGING!

Before finding Packaing Options Direct, I had a horrific experience with another company. I ordered over $300 worth of packaging and I received it in a damaged box filled with damaged, scratched spray bottles I called the company and they replaced everything at no charge, along with the promise the next package would be delivered properly, with proper packaging and foam packing to protect the bottles from being scratched. I received the replacement and it arrived in the same terrible condition as the first package, if not worse. I ended up having to harass them in order to get a full refund. Then, I found Packaging Options Direct and they flew in and saved the day!! I placed an order, it arrived with secure packaging, both inside and out, and it arrived quickly. I placed a second order, and it arrived the same way. I am so glad o have found them! They are now my go-to company for my packaging needs!

November 21, 2020
Unprompted review
Rated 5 out of 5 stars

Lids have a funny way of disappearing.

I was happy to find an option to buy replacement lids for our media bottles, and this was the only place I could buy fewer than 100 of them. Their shipping was very fast and I had the lids within days. The product was good, just as described.

November 19, 2020
Unprompted review
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Rated 5 out of 5 stars

Very satisfied customer

The ordered goods came quickly, well packaged, and without damage. I definitely recommend ordering from here and will do so again when the need arise. FYI I ordered amber bottles for use in making natural perfume, tops, and droppers. Shipping is expensive here as it is everywhere as prices have risen dramatically in the past year, but the price of the goods is as low as I've seen anywhere. The quality is excellent.

November 14, 2020
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. They do not allow cancellations even 1 minute after the order is placed and will charge 25% restocking fee. Shop elsewhere.

November 2, 2020
Unprompted review
TricorBraun logo

Reply from TricorBraun

Hello,

Thank you for your feedback on your recent order. We apologize if we were not able to assist you in canceling the order right away. As we are not aware of your order # at this time, We would ask that you please either give us a call at 855-754-3728 or email us at Info@packagingoptionsdirect.com with your order # and we would be happy to assist you with finding a resolution to the issue at hand.

Best,
The Team at Packaging Options Direct

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Rated 5 out of 5 stars

Great Company

Started off rough but in the end the company made everything right and look forward to doing more business together.

October 22, 2020
Unprompted review
Rated 1 out of 5 stars

Shop elsewhere

Shop elsewhere. Dishonest so far. Placed the order as projected delivery date was great for my schedule. Scheduled for delivery on Thurs. The following Monday they hadn't even shipped it yet. Called in and they assured me it would ship that day yet. It's now Friday, and it hasn't shipped yet. Two weeks now since placing the order, over a week past projected delivery date and it isn't shipped yet.

September 25, 2020
Unprompted review
TricorBraun logo

Reply from TricorBraun

Dear Micah,

Thank you for providing your feedback on your recent order. We do apologize for delivery delays. Our warehouse was adjusting to a new ordering system and it did take them some time to get caught up. Again we do apologize that your order was late in arriving. We are working very hard to put better practices in place, and we appreciate your feedback as we an s this information to better ourselves. Please always feel free to reach out to us at 855-754-3728 or by email at Info@PackagingOptionsDirect.com.

Kindly,
The Team at Packaging Options Direct

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