This is a 5 star review for Ethan of 1st response. We were confronted with what looked like an impossible task. He explained there procedures and simply got on with the job. His communication was good... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is a very simple system to be able to chat to someone so easily on the messaging and I found uploading the evidence on my phone a really simple task. I must say it has been the most efficient insu... See more
Company replied
S R Gill Builders Ltd team did an excellent job undertaking the insurance repair works. A special thank you to Ryan for managing the process so well and to Alex for the quality of workmanship. Altoge... See more
Company replied
Whilst Trinity was a challenge when it came to my claim which took a very long time from claim to completion, with very poor communication.. it was a massive relief to have Ryan and team proactively m... See more
Company replied
Company details
- Small Claims Assistance Service
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Money & Insurance
About Trinity Claims
Written by the company
Your claims management solution.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Contact info
TRINITY CLAIMS, TN9 1RS, TONBRIDGE, United Kingdom
- 01732 367411
- info@trinityclaims.co.uk
- trinityclaims.co.uk
4.5
Excellent
9K reviews
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Was absolute nightmare from the start
Was absolute nightmare from the start
Didn’t turn up made a mess botched the job covered my clothes in filth . Cost me an entire week off work not to mention the mess and the stress was off the scale .
May 12, 2026
Reply from Trinity Claims
Hello
We are sorry to hear about the difficult experience you had, including the missed appointment, the mess, and the significant disruption to your week. Please be assured that we have carefully reviewed the details and have referred the matter to our Customer Relations team for further attention.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Sara
We're glad our service was fast and efficient, making things stress-free.
Kind regards
Kerrie
Very helpful
Helpful from the start
Polite & friendly staff on the phones to help & advise
I would highly recommend
May 15, 2026
Reply from Trinity Claims
Hello Amanda
We are glad our staff provided helpful and friendly service.
Kind regards
Kerrie
Trinity was very promt with everything
Trinity was very promt with everything, always there if you needed help.
May 15, 2026
Reply from Trinity Claims
Hello Patrica
We're happy to hear we were prompt and helpful. Thank you for your positive feedback.
Kind regards
Kerrie
Fabulous
Great experience & service. Dealt with in a timely manner. Workmen very polite & friendly.
May 15, 2026
Reply from Trinity Claims
Hello
We appreciate your feedback and are happy to hear that our service was great and timely, and our workmen polite.
Kind regards
Kerrie
Reply from Trinity Claims
Hello
Thank you for taking the time to share your positive experience with us. We're delighted to hear your feedback and will ensure it is shared with the relevant team.
Kind regards
Kerrie
Very helpfull
May 15, 2026
Reply from Trinity Claims
Hello, Stewart
Thank you for taking the time to share your positive experience with us. We're delighted to hear your feedback and will ensure it is shared with the relevant team.
Kind regards
Kerrie
Lost men’s gold bracelet l
It was easy to understand and everyone we spoke to or corresponded with were very good. Also the helped to guide us through the process very well
May 7, 2026
Reply from Trinity Claims
Hello Sydney
We appreciate you sharing your feedback. We're happy to hear that our team was helpful and guided you well through the process.
Kind regards
Kerrie
Adam was really professional
Adam was really professional. He answered all my concerns and was really caring. He is a credit to the company.
May 15, 2026
Reply from Trinity Claims
Hello Mrs Sharples
We appreciate you sharing your feedback. We're happy to hear our team member was professional, caring, and addressed your concerns.
Kind regards
Kerrie
Easy to claim
Easy to claim, easy to navigate, quick responses and no nonsense, just simple and effective
May 15, 2026
Reply from Trinity Claims
Hello Stephen
We appreciate your feedback. We are happy to hear that the process was easy and effective, with quick responses.
Kind regards
Kerrie
This is a 5 star review for Ethan
This is a 5 star review for Ethan of 1st response. We were confronted with what looked like an impossible task. He explained there procedures and simply got on with the job. His communication was good and he went above and beyond to satisfy our needs. Our claim is at an early stage, so will give an overall review for Trinity upon completion
May 14, 2026
Unprompted review
Reply from Trinity Claims
Hello James
We are pleased to hear about your positive experience and that our team could assist you effectively.
Kind regards
Kerrie
Excellent customer service
Everyone was very helpful both online and on call, excellent customer service. Technology isn't easy for me but the online process was very straightforward and I was able to speak to an advisor when I had a query. I would recommend this company.
May 14, 2026
Reply from Trinity Claims
Hello Catherine
We're glad to hear that our team was helpful and that you found the online process straightforward.
Kind regards
Kerrie
The technician was very polite
The technician was very polite, mannerly and explained what he was doing. He was methodical and cleaned up afterward
May 14, 2026
Reply from Trinity Claims
Hello Ashley
We appreciate you sharing your experience. We are happy to hear our technician was polite, explained the process, and cleaned up.
Kind regards
Kerrie
Quite good response
Quite good on response but as always, it would be better to speak to a person at this stressful time. All in all a decent effort.
May 14, 2026
Reply from Trinity Claims
Hello Garry
We appreciate your feedback and understand the desire for direct communication during stressful times.
Kind regards
Kerrie
Efficient and friendly .
Ash from Trinity was very efficient and explained to me what would be happening, which put my mind at ease. Good communication, ie emails and text messages, keeping me updated.
May 14, 2026
Reply from Trinity Claims
Hello
We're happy to hear our team member was efficient and provided clear explanations, putting your mind at ease. We appreciate your positive feedback on our communication.
Kind regards
Kerrie
Excellent claims experience
Our claim was dealt with very efficiently from the original incident when we needed to us the Home Emergency service to the assessor coming and agreeing we had a valid claim.
May 14, 2026
Reply from Trinity Claims
Hello Phillp
We're happy to hear your claim was handled efficiently from the Home Emergency service to the assessor. Thank you for your feedback.
Kind regards
Kerrie
First class service from beginning to…
First class service from beginning to end. I was apprehensive about claiming but the process was simple and not stressful at all. Communication from the company was first class and the portal was simple to use. Very happy.
May 14, 2026
Reply from Trinity Claims
Hello
We're so glad to hear your experience was positive and stress-free! Thank you for your feedback.
Kind regards
Kerrie
Had a major leak under my house and was…
Had a major leak under my house and was a scary time. Once you get used to the online service it’s simple and response times are quick. Will definitely be renewing.
May 14, 2026
Reply from Trinity Claims
Hello Mrs Foster
We're glad we could help during a stressful time. We appreciate your kind words about our service and quick responses.
Kind regards
Kerrie
Efficient, clear and friendly process
It is a very simple system to be able to chat to someone so easily on the messaging and I found uploading the evidence on my phone a really simple task. I must say it has been the most efficient insurance claims process I’ve had to complete for any previous ones. Friendly and helpful replies from the staff aswell rather than just blunt responses made it feel like someone cared and it was a nice personal touch
May 14, 2026
Reply from Trinity Claims
Hello Andy
We are pleased to hear you found our messaging system and evidence upload process simple and efficient. It's great to know our team's friendly and helpful responses made a positive difference. Thank you for your kind feedback.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Miss Suffling
Thank you for taking the time to share your positive experience with us. We're delighted to hear your feedback and will ensure it is shared with the relevant team.
Kind regards
Kerrie
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