Trio Furnishings Ltd Reviews 

195
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist with selections and ensure a smooth process. People appreciate the excellent quality and wide selection of products available, finding pieces that perfectly fit their needs. The overall service is frequently described as exceptional, complemented by professional and polite delivery and fitting teams, making the entire experience enjoyable. However, some customers also noted issues with delivery, including delays and receiving incorrect items. Additionally, a few other people felt dissatisfied with aspects of customer service, citing unhelpful responses or a lack of interest from management.

What people talk about most

Staff

Consumers generally report positive experiences with the staff, frequently highlighting their helpfulness,... See more

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, excellent, and great... See more

Delivery service

Customers had positive experiences with delivery service, often praising the helpfulness and professionalism... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the moment we walked into Trio they treated us like valued customers. After a brief "can I help you?" from the floor sales they left us alone to browse and relax amongst the many many variet... See more

Rated 4 out of 5 stars

Would like to start with a positive. Denise- sales lady. Was second to none the best! Helpful, friendly and approachable. Denise was amazing. Listened to everything we wanted and allowed us time to t... See more


Company details

  1. Furniture Store

Written by the company

Trio Furnishings, one of the largest independent furniture stores in Telford, Shropshire. Affordable quality furniture online and in store. BEDS | SOFA BEDS | MATTRESSES | BEDROOM | SOFAS & CHAIRS | LIVING ROOM | DINING & OCCASIONAL | OFFICE |


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

195 reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(195)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, Colin couldn’t do enough for us. Ordered pieces of furniture for delivery and the guys turned up 30 minutes later. 👌🏻 quality service

January 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Bedroom set

Ordered triple wardrobe plus chest and side table, delivered next day included and took it to the top floor of our 3 storey, it very solid and heavy so great service with lovely delivery men

December 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience, the staff are really helpful. Came in for a 3 seater sofa and they managed to deliver it same day and set it up for me. Will definitely be coming back!

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

I spent almost £2000 in store on 3 beds and they were all delivered in bits. I now have to try and find someone to help me assemble them and hope they are ok. I might just as well have ordered them more cheaply online. I thought by going into store I would receive better service. I have never ordered a bed before that was not assembled upon delivery. I am very disappointed and will not be shopping at this store again!

December 18, 2023
Unprompted review
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Rated 1 out of 5 stars

i got a 2 and 3 seater sofa about 9…

i got a 2 and 3 seater sofa about 9 month ago payed alot off money ot them and now the sofa have got rips in them the 2 seater no1 really go on it and the has got rips I got picture and when down they sed someone would come out so 2 weeks later someone did they got picture is well and 3 days later we got told that oh it's only wear and tear 9 month old sofa I WILL NEVER BUY FROM THEM AGAIN they r happy to take yourr MONEY bout when it come to any issues they do not want to know

October 22, 2023
Unprompted review

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