Triplecrownmodelstore Reviews 209

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Super store and super service. There was a little problem, solved immediately. The objects are shipped in great shipping box, super protected and safe.

Rated 2 out of 5 stars

Placed 2 orders 6467 & 6473 on Oct 1st and Oct 2nd. It's been over a week but no tracking information. Tried to contact them via their Website Chat & Email but no reply for two days. This... See more

Company replied

Rated 1 out of 5 stars

It appears that the online shop lists more products than they have in stock. Despite reaching out about a delayed order, messages went unanswered for days. A refund was quietly processed without any c... See more

Company replied

Rated 5 out of 5 stars

I recently bought a GP Replicas 1/12 scale Jody Scheckter Ferrari from Triple Crown ModelStore. It arrived quickly and their packaging is exceptional. The model was in a cardboard box, which was secur... See more

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3.5

Average

TrustScore 3.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

No news after 3 months

I ordered a F1 model car, not marked as out of stock or on pre-order, three months ago. The model has not been delivered and is now not for sale. I’ve tried to contact the dealer several times, first asking for updates, the last time asking to cancel the order, without getting any response from his side.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Order Ignored for Months

It took two months for my order to be acknowledged. During that time, I purchased from someone else. Refund. Return. No, thank you.

December 30, 2025
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Reply from Triplecrownmodelstore

There was a chargeback going on were we could not neither refund or deliver.

Rated 5 out of 5 stars

5 stars from me.

Although my customer experience got off on the wrong foot (1. there was a glitch in the ordering system and I had no info about order status and 2. the guys sent me a different model (other driver than wanted)), the team was ready to help me compensating for the mistake.

I have placed 4 orders in total, having no troubles after that initial mishap.

Triplecrownmodelstore also has many strong special sales (clearance - stockout etc). This makes me a happy customer.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Best place to get your Models

One of the best places to get your models from!
Very fair prices and very early pre-order availability.
great communication and nice social media

February 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Took over 3 months to get my package…

Took over 3 months to get my package and only after threatening multiple times to do a chargeback with my credit card company did the package ever get shipped but before it even got shipped they wanted me to pay another $89 on top of the money I already paid for shipping months before add to all this that they would not respond to emails for weeks at a time or when they did they wouldn't answer the question the products are a good quality but the service is absolutely atrocious and since they're not making the products only selling them their job is to provide the service I would look elsewhere as I will be for sure don't let the prices fool you and it takes months to get it and they try and get more money out of you before they even ship it basically holding your package hostage while having your full paid money for months

November 23, 2025
Unprompted review
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Reply from Triplecrownmodelstore

We are writing to you today to address the blatant misrepresentations you have made regarding your recent order, specifically concerning the shipping to the USA.
As we have previously explained, we were facing significant government-imposed shipping restrictions which caused standard logistical costs to skyrocket. It is important to be clear about the facts:
1. We never asked you for more money. Despite the increased costs on our end, we honored the price you paid.
2. The delay was intentional and for your benefit. We held the shipment until the government restrictions were lifted so that we could utilize the standard shipping method you originally selected, rather than cancelling your order or charging you the inflated rates.
As a returning customer, we expected a baseline level of understanding and honesty from you. Instead, you have chosen to fabricate a narrative that paints our efforts to protect you from extra costs as a negative experience.
Regarding your public review:
You wrote your review based on a complete lack of understanding of the actual process we navigated. It presents a distorted and one-sided view of reality. Since you were unaware of the full scope of the government restrictions we were managing, we ask that you update your review to reflect the objective truth rather than your limited perspective. Integrity dictates that you acknowledge the situation was caused by external regulations, not negligence on our part.

Rated 2 out of 5 stars

11 months on and it finally arrived

I have edited this review, as the item finally arrived:
Placed an order March 2025 for an item that was on backorder, so I expected a delay. Fast forward to end of January 2026, and after many emails, I finally received word my item was on its way. Two weeks later however, and the tracking number they gave me was not recognized by the Poste Italiane tracking service.
Just one day after I initially posted this review, I received an email from Poste Italiane and the supplier to say I had a package in delivery.
Item finally arrived today, mid-February. Well packaged, item exactly as described - but the original box inside had a slight tear. Considering this item is a collectors edition - I would expect the original box to be in pristine condition. Tear must have happened before it was packaged by the supplier, because the external packaging is not damaged in any way.
Item took 11 months from date of order, with no regular updates other than very brief "it's on back order" type of replies when I requested for an ETA.
Poor communications, slight damage to original packaging on receipt.
Will not use this supplier again.

February 9, 2026
Unprompted review
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Reply from Triplecrownmodelstore

Usual unhappy and frustrated customer. Spot collector. Complaining about everything. Not welcomed again.

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Rated 5 out of 5 stars

Trusted Seller

I have bought various 1/18 F1 models over the years and have always been extremely satisfied. As a UK customer I have found the prices to be ultra competitive and deliveries have been very fast. They also stock most items. I will continue to purchase from this company.

February 2, 2026
Unprompted review
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Reply from Triplecrownmodelstore

Thanks

Rated 5 out of 5 stars

F1 helmets

I purchased two F1 helmets to this Shop and everything was quick and fine. 100% satisfied

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Legit

I don't think it's a scam , the seller has refund me some day after i order because i don't need anymore, communication was very nice.

Just have to wait for the pre order

January 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Wrost diecast modelcar seller of all

I ordered some mini helmet models and modelcars in November but they have NOT been sent since then. I've emailed them 6 times and not a single answer given. My last two orders sent 3 and 5 weeks later, but this one has NOT been sent 8 weeks. They don't even bother replying any email. I told them to send my goods or refund, I think I am scammed this time.

Don't buy anything from them. It's like gambling.

November 29, 2025
Unprompted review
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Reply from Triplecrownmodelstore

You are welcomed to remove this one upon your total refund. This customer ordered multiple times from us. Never left a postive one. Thanks

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Rated 4 out of 5 stars

Fair prices

Items arrived in great shape. The price is very fair. Communication could be improved, but all in all I'm happy with my transaction and will continue to order from this store.

October 13, 2025
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Reply from Triplecrownmodelstore

Thanks

Rated 4 out of 5 stars

Good site even though customer care needs improvement

Made an order (5332) in December 2024.
Both items of the order were in pre-sale and became available around November 2025. Shipment was made in mid January 2026. Between November 2025 and January 2026 I send several emails inquiring about the status of my order and no feedback was given. Customer care needs improvement. It was my second purchase in this site and ultimately both purchases went well.

January 1, 2026
Unprompted review
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Reply from Triplecrownmodelstore

Hello, your order was shipped and getting delivered. You can update your review. Also here we have another multiple returning happy customer. Never left a positive review.

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