Tripp Bagage Reviews 

We've had 2 tripp Suitcases for the last 9 years which were excellent however one of the wheels has now broken. We bought 2 new tripp cases approximately 3 months ago, we have just come back from the first holiday using these new cases and one has a slit in it at the bottom. I rang the shop to see if this could be replaced however was advised slits are not covered by the manufacturers guarantee. I definitely won't be buying any more Tripp Suitcases, just thought I'd make people aware of this fact in case you're not aware of this.

Made my first Trip to Pakistan still here with my Tripp luggage. Got off the flight and got home saw my luggage had scratches and dents on. The scratches and dents were so bad looked like someone has deliberately tried to damage my brand new suitcase or could be the baggage handlers at the airport. I do blame myself for not having a suitcase protector on.

Purchased a bag last month only to have it stolen by DPD. On complaining it to tripp customer service they were of no help and eventually blame me to not check it properly. Horrible experience with customers service, no value for customers money or time

Wheels broke on case the reply I received from Tripp was guarantee doesn’t cover wear and tear or extensive travel which was why broken wheel.
I wish I had used the case for extensive travel it has been use 4 times.
So a complete waste of money will never buy from this company again.
Think before you buy from them
Order no T271051293

Disappointed.
I purchased a suitcase last week but the price has been reduced by £10 this week, I asked if they can refund the difference rather than return this suitcase and buy it again.
I find that the response I have received very condescending in tone and totally lacks any understanding of basic customer service.
I have asked to return the suitcase and will purchase from another company which values loyal customers.
Thank you Tripp!

I have bought 4 cases from Tripp, and find them very good value.
Nicely designed, good compartments, with locks and sturdy wheels.
Their customer service is outstanding, I had a problem with the lock of one case, contacted their customer services, excellent and speedy communication with a swift replacement of the case.

Had complained to Tripp about an issue of faulty wheels on my suitcase . After providing the details and video evidence and photos I am getting a replacement suitcase . I am extremely satisfied with prompt and professional customer service I received .

I bought a large black case from Tripp, case was very flimsy and extremely poor quality but I was leaving the next day. Suitcase was dented when I collected, sent several emails to Tripp, did not care saying the fault is the airport handlers.
In 40 years of travelling I have never had problems with my suitcases.
I escalated and they did not care.
DO NOT BUY FROM THIS COMPANY, THEY ALSO HAVE SEVERAL OTHER NAMES THEY GO UNDER WITH REVIEWS OF 3.2 AND 1.9.
Go to a reputable company. Terrible customer service they just don't care.

Appalling after sales!!
I purchased 4 suitcases last year from Tripp online - no problems until recently one of the cabin suitcase which we purchased in August and only used twice, once in August 2024 and recently in December 2024 at Christmas time , as a carry on board flight - the handle is stuck - will not go up or down - emailed Tripp beginning of January 2025 - a Susan Wainwright responded and requested I submit pictures and description of fault and product code - which I did immediately - then Nothing - waited 2 weeks and Nothing!!! I rang them mid January 2025 - they requested i email them again with all the details - A Rachel White requested again that we submit pictures and description of fault- again we did .. now 4 weeks later still no response!! Would think they would have the courtesy to respond and deal with this matter!! Very very disappointed with this company - first time I have had this experience with any company. Appalling!!

**Responded to your email on 12/02/2025 **

It’s very very strange how both times you have received and acknowledged my initial emails as Susan Wainwright and Rachel Wright responded BUT then strange that you appear to NOT receive emails with information you requested - ie - PO number from the case, which is found on label attached to the lining, - PO followed by 5/6 numbers and also the 18 digit number near this including the last 5 digits of this number also.
Please advise ..

Absolutely appalling

Took my money two months ago. Promised to send the suitcases

Never have

Do not trust !!

A wheel has broken on my second Tripp suitcase. Both times it's they've only lasted maximum 2 years of relatively light use. Customer services have told me (again) that they don't cover wheel replacement and they don't have spare wheels even if you want to buy. I have been unsuccessful in finding a match on Amazon so I'm left with 2 expensive 3-wheeled suitcases.

It's a shame I can't put photos of the cases
Everytime I use them the case gets dented really badly then when I get home and open the case it goes back to shape
Tripp says the case isn't faulty
5 year warranty is worthless
Cases are poor quality made in China and cheap

We brought a set of 3 suitcases used them once and a zip has broken on one of the cases and on another the handle has trouble retracting after being in contact with Tripp and sending photos and videos they are still asking for more information and trying to tell us that they wasn’t brought as a set which they was arriving in a box all inside one another we have asked for a refund and what a job we are having don’t think I would be buying from them again. Update we was given a refund

Bought a Tripp suitcase that sadly only lasted a few holidays and just 6 years. The wheels simply wore out quickly to the point it was difficult to pull. Contacted Tripp and sent pictures but as it was 6 years old it was not covered. If you want a suitcase with a minimal lifespan then buy Tripp, if you want a more robust suitcase with longevity chose an alternative.

**Extremely Disappointed with TRIPP Customer Service and Product Quality**

I recently purchased a suitcase from TRIPP, only to find that it split before I even used it. Understandably, I contacted their customer service to request a refund or resolution, but the experience has been nothing short of frustrating.

I reached out to customer service and spoke with a representative named Girish. Unfortunately, Girish repeatedly insisted that the damage was caused by a third party, despite me clearly explaining that the issue is a manufacturing defect — the suitcase split *before* I had even used it. It’s disheartening to be met with assumptions and miscommunication when I'm trying to resolve an issue.

What’s even more frustrating is that I was unable to avail myself of the 5-year warranty, which I believed would cover defects like this. Instead of honoring the warranty, TRIPP's customer service team has made it nearly impossible to resolve the issue, leaving me without a working product.

After expressing my concerns, Girish said he would consult with his higher-ups and assured me that I would receive an update. It's been over 8 days now since the last email and 33 days since first contacting them, and I've yet to receive any follow-up on the assessment or resolution. This lack of transparency and delay in communication is completely unacceptable.

I’m extremely dissatisfied with the handling of my case. I expect a company that claims to care about customer satisfaction to respond promptly and honor its product quality guarantees, especially a 5-year warranty. At this point, I’m left with a defective product, no refund, and no real answers.

I hope TRIPP, and Girish will take this feedback seriously and provide a resolution as soon as possible.

Really disappointed with my new suitcases ordered 28/10/24 for my holiday in November. The advertisement states the cases are ‘incredibly strong’ and come with a 5 year guarantee. However one of the cases has ended up with a huge dent on the corner after one holiday. I do not consider that to be acceptable for an ‘incredibly strong’ case on its first outing and feel there must be something wrong with it. Raised the issue with Tripp and of course they quote the ‘damage caused by airline mishandling’ as a way to reject my complaint but I feel strongly that a brand new case should withstand its journey through an airport so conclude it is either not up to the standard to claim their statement they are incredibly strong or it is faulty and they are fobbing me off. Avoid. T272471814

After receiving my third replacement suitcase from Tripp the zip broke just as I was about to get on a plane to the US. Clearly they are very poor quality. I would definitely not buy this brand again or recommend it to anyone else. They have no hope of lasting 5 years, mine have not lasted one trip!

Best luggage and outstanding customer service!
I bought 9 suitcases two years ago, and surprisingly, one of the luggage wheels recently broke. I emailed customer service with a photo, and Helen, a lovely representative, responded promptly. She simply asked for the PO number and immediately arranged a replacement for me.
I’m so impressed with the quality and service that I’d gladly buy from Tripp again and recommend them to all my friends. I had my doubts about the 5-year guarantee, but Helen proved it’s the real deal.

Thanks, Tripp, for your quality products, and a big thanks to Helen for her exceptional support!

I purchased a Tripp suitcase in July 2020 from the big store D which has now closed. There has been an issue with one of the wheels as it will not turn/roll so you can't pull it easy.
I have contacted Tripp customer service and have been exchanging emails with them.
They asked me for the PO number of the suitcase which we eventually found on a label - sent that and now they say there is another label with another set of digits which we can't find and they are saying unless we provide that we cannot assist.
I know some cases may have a another 18 digit number but this case definitely doesn't have one. Perhaps D purchased a bulk buy - who knows. Their final comment is "Unfortunately without this information we are not able to assist under the guarantee."
They are not prepared to assess the situation on a one to one basis and obviously have a script for all.
Very unsatisfactory.

I have since had a response to my review but I don't understand what you are feeding back. Can you not replace my case as I have the receipt of proof of purchase and PO number?

I am only leaving 1 star because I can't give zero.
I got a new suitcase through trip back in November 23. It has been used 3 times. The 3rd time it leaked and water had ruined a lot of stuff I had got at a comiccon, most of it irreplaceable. I contacted customer service and they asked for the PO number and photos. I sent this to them. I then got an email to say that its not covered under warranty and they dont advertise their suitcases to be waterproof. So I am now stuck with a suitcase I can't use as its not fit for purpose and am down on the cash I wasted buying it. Do not buy from them, go to other companies and buy a better quality.

I can see that tripp have tried to get me to send them my details. But as previously stated I did this and got nowhere. They seem to act concerned but really this is for PR as I have already sent details and got a poor service. My previous review (above) still stands and I urge people not to buy from them