TS Tours & Tripsmiths Reviews 38

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and guides for their exceptional knowledge, friendliness, and helpfulness, making every trip enjoyable and informative. People frequently highlight the superb organization of tours and the high quality of accommodation and food provided. Many consumers found the overall experience to be excellent, with well-planned itineraries and smooth travel arrangements. However, some people were dissatisfied with certain aspects of their holidays, describing them as exhausting or poorly organized. A few reviewers mentioned issues with long coach journeys, limited time at locations, or a lack of clear information about travel and destinations prior to payment. There were also occasional concerns about hotel quality and the handling of unexpected situations like bad weather.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their knowledge, friendliness, and... See more

Location

Reviewers mention ambiguous feedback about location. Many customers enjoyed the chosen locations, finding... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praised the superb and... See more

Holidays

Consumers find holidays to be ambiguous. While many reviewers describe their trips as interesting,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole package made this our best trip ever. Superb Organisation that seemed logistically impossible! The best tour guide, drivers, clear instructions re. Tipping, not getting lost, meeting times e... See more

Company replied

Rated 5 out of 5 stars

Excellent speaker Katya Hoyer; articulate, knowledgeable, incredibly well read and au fait with German history. Excellent speaker and organiser in Clive Harris; brought a British army perspective t... See more

Company replied

Rated 5 out of 5 stars

A thoroughly enjoyable tour, booked through TS Tours but I believe run by Brightwater Holidays. Sue, our guide, was very knowledgeable, warm and friendly and did everything possible to make sure thing... See more

Company replied

Rated 5 out of 5 stars

We have just returned from TS Tours holiday to Bologna. The holiday was fabulous with great guides and tours .i can’t recommend the company enough. We particularly liked the vineyard making balsamic... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

We pride ourselves on creating the holidays that you’ll be telling friends and family about for years to come. Travelling with us means experiencing iconic, unique and under-the-radar destinations, often in the company of your favourite writers, actors, artists, and award-winning chefs. Whether you want to explore the far-flung places you’ve always dreamed of, or celebrate the beautiful scenery right here in the UK, our trips will leave you with memories you’ll treasure forever. All our trips are financially bonded through the Travel Trust Association and ATOL-protected so you can book, safe in the knowledge that your money is 100% secure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

38 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Exceptional Tour of Tuscany

Very organised tour and Bocelli Concert was magical.

Francesca, our tour guide was exceptional and made the tour special.

The Andrea Bocelli 20th Anniversary Convert was magical

July 20, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Mrs Menhinick,

Thank you very much for providing your feedback. We are delighted to hear that you enjoyed the Bocelli tour and the company of Francesca. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

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Rated 5 out of 5 stars

Excellent organisation -could not be…

Excellent organisation -could not be faulted. Rather a lot of coach travel, but smooth and needed to reach destinations.

July 22, 2025
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Reply from TS Tours & Tripsmiths

Dear Ann,

Thank you for providing your feedback and we are so pleased to hear you enjoyed the tour. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

Top Guides

Top Guides - James Holland, Mike Peters & Charly Mitford

May 29, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Paul,

Thank you so much for providing your feedback and we are so pleased you enjoyed the company of our fantastic guides. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

Bologna foodie tour

We have just returned from TS Tours holiday to Bologna. The holiday was fabulous with great guides and tours .i can’t recommend the company enough. We particularly liked the vineyard making balsamic vinegar as the owners had a great sense of humour . Parma and Modena were beautiful and I would like to return to spend longer there.

May 29, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Sheila,

We are delighted to hear you enjoyed your tour to Bologna, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

An exceptional Taste of Slovenia in…

We certainly had a Taste of Slovenia in every way. Our tour guide Arne, was exceptional. He was so informative on many subjects from geographical to political to local knowledge.

May 14, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Mrs Plant,

We are delighted to hear you enjoyed your tour to Slovenia, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

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Rated 4 out of 5 stars

It was disappointing that Charlie…

It was disappointing that Charlie Dimmock was unable to join us on the cruise. The time allowed at the Keukenhof gardens was far too short and finally the missed port at Antwerp was not compensated for by a short visit to Cherbourg. As ever though the crew and ship were all excellant.

April 24, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Thank you for providing your feedback, we are sorry that Charlie was unable to join the cruise and that you were not satisfied with some of the changes to the itinerary. We always strive to provide the best experience possible and handle any unavoidable changes accordingly, your feedback is very valuable to us and will be taken on board when planning future itineraries. We hope to welcome you on another trip soon and wish you a lovely weekend.

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

Colditz Tour

Just returned from Colditz Tour and can safely say the whole trip was excellent...from the moment we landed in Berlin and met Guy and Clive, our very knowledgeable guides to out final day in Dresden. Lots of laughs as well as information overload. We both thoroughly enjoyed every minute.

April 28, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Annabel,

We are delighted to hear you enjoyed your Colditz tour, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

The whole trip from start to finish was…

The whole trip from start to finish was really well organised and very informative, the guides were great and knowledgeable and also good fun.

April 28, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Mary,

We are delighted to hear you enjoyed your recent tour with us, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

Just returned from Amsterdam

Just returned from Amsterdam. The tour covered so much ground and was great value for money.
Tour guide Rosemary was exceptional! Warm and funny, generous and accommodating. Such an interesting lady with a wealth of knowledge.
Ceese was our Driver. He brought lots of local knowledge, friendly and super helpful.
There was a slight blip over the included dinner where the menu was not as stated but Rosemary handled the challenge with grace and ensured that every person on the tour could order any additional food or drink from the menu for free. We would book every tour with Rosemary if we could.
Mr & Mrs Reynolds

April 27, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Mr & Mrs Reynolds,

We are delighted to hear you enjoyed your recent tour with us, thank you very much for sharing your feedback about your trip and our tour manager Rosemary. Our tour managers are at the heart of everything we do and we will be sure to share with your kind words with her as well!

We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

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Rated 5 out of 5 stars

My first tour with TS Tours

My first tour with TS Tours. First-class expert for four days to guide, explain and amuse! First-class local tour leader to keep the group under control! Comfortable hotel with friendly staff and delicious breakfasts. An excellent experience all round.

April 4, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Mrs Mason,

We are delighted to hear you enjoyed your recent tour with us, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

Escorted archaeological tour of Pomeii, Herculaneum & Naples

Sophie Hay was excellent. Her presentation, her knowledge, patience and humour made the trip the very best and we were very privileged to have her in charge of the archaeological visits to Herculaneum, Pompeii and the archaeological museum in Naples.

April 5, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Mrs Macgregor,

We are delighted to hear you enjoyed your trip to Pompeii, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Rated 4 out of 5 stars

The hotel was not what I would regard…

The hotel was not what I would regard as four star.It was clean and functional.I had no tea or coffee making facilities,there were no tissues in the room

Breakfast was excellent.The evening meal was very starch heavy with little protein or vegetables,.The included wine was meagre in quantity.Having to cross a busy road to get to the meal was a big no no.

The hotel staff were very friendly and helpful

The main sites we visited were amazing but the day spent in Naples was disappointing We had to wait a long time for our short slot in the excellent Naples museum,it would have been nice to have longer there While waiting we trailed through incredibly crowed streets and a cathedral where people were actively worshiping.,I felt very uncomfortable there,we were given no indication that we could opt out and join the party later

Sophie was a wondeful guide,as was Daniella.Luca managed the large party with charm and good humour

The two lunches we had were good,the second at a fish restaurant was excellent-the best of the whole trip

I was disappointed with the changes you made to the tour after i had booked,ie change in hotel and loss of free afternoon on the day of Naples visit,I had hoped to climb Vesuvius-after all none of these sites would be there if not for the eruption.The visit to underground Naples was not interesting and was a complete waste of time

I have often travelled on my own and have felt left out of any socialising by couples keeping their own company.This trip was very different,because were seated at group tables there was more mixing and those travelling on there own were included in the conversation

On balance I enjoyed this trip and will consider travelling with you again

April 11, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Good morning,

Thank you very much for providing your feedback and we are pleased to hear you enjoyed the trip. We are always looking to improve our tours and make them the best they can be, your comments will be reviewed and taken on board for future itineraries. We hope to welcome you on another trip soon!

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

The Venice and Orient Express journey was a bucket list goal. It didn't disappoint!

The Venice and Orient Express journey was amazing! From booking to the end of my experience. From Sally,our tour operator, to the staff at the Monaco and Grand Canal Hotel, Venice, nothing was too much trouble. The team on the Orient Express were so welcoming, warm and wonderful. Attention to detail was second to none. Thank you to all concerned. It was an experience I shall never forget!

March 24, 2025
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Carol,

We are delighted to hear you enjoyed our Orient Express trip with Michael Portillo, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

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Rated 5 out of 5 stars

Give them a try..

I have never been on a river cruise and haven't used a travel agent for many years. However, TS tours will always be my choice from now on. The 3rd. man tour was amazing. There were no worries about anything and it always went very smoothly. Also, their customer service was 5 star. Thank you all for looking after us. Till next time.....

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

An excellent trip on a luxury cruise…

An excellent trip on a luxury cruise ship, the a-rosa Riva. The staff onboard could not do enough for us. Noel and Mike were cosumate hosts througout, friendly and informative. The trips were interesting, led by guides employed by tripsmiths. Vienna was fast paced with visits underground, for sachertorte and to the 3rd man museum, all really enjoyable. Bratislava was beautiful and the danube picturesque. The locks are amazing to observe and there are 8 of them along the route. In Linz we had free time to view the city at our own paceand to visit the Christmas markets and winter wonderland. We footage detectives wre a friendly bunc and we a great cruise. I would recommend full heartedly.

November 29, 2024
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Beverley,

We are delighted to hear you enjoyed your cruise, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

Excellent trip.

Excellent trip.
Great communication from TS Tours and Leger.
Very relaxing and every detail planned and taken care of.

The holiday was made special by having Robert Szabo as our tour guide.He was very interesting and knowledgable and helpful at all times. Was informative re history and geography of our trips and locations.Above all he was humorous, kind and great company.Many thanks

October 7, 2024
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Anne,

Thank you for your review, we are so pleased to hear you enjoyed your trip! We look forward to welcoming you on another trip soon.

Best wishes,
Tripsmiths

Rated 5 out of 5 stars

Berlin - Beyond the Wall

The schedule was carefully designed with many fascinating museums and varies locations to visit. The main guide, Clive, was approachable, conscientious and added his own perspective from his own experience in West Berlin and his historical knowledge. Katja, a historian born in East Germany and who accompanied Clive, had incredible insight and was absolutely riveting whenever she spoke. A fantastic trip all round.

November 8, 2024
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Andrew,

Thank you so much for your feedback, we are delighted you had such a wonderful trip and look forward to welcoming you on another one very soon!

Best wishes,
Tripsmiths

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Rated 3 out of 5 stars

WHIRLWIND ART TOUR IN THE NETHERLANDS.

Excellent overall itinerary but extremely compressed , making overall pace rather frantic and frenetic. Entire trip would have greatly benefited from extending the time frame to a full week. …this enables participants to absorb and truly assimilate precisely what they have attempted to digest during the course of the day.
The guide was very competent and capable but undue pressure could have been greatly alleviated for him if the group size was vastly reduced. Cobbled streets and spiral staircases are potentially hazardous for the more mature group members ….so despite the company giving warnings prior to departure ,it would be wise to emphasise /reiterate these particular issues.

October 18, 2024
Unprompted review
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Reply from TS Tours & Tripsmiths

Dear Jacinta,

Thank you for providing your feedback. We are always looking to improve our tours and make them the best they can be. Your comments will be reviewed and taken on board for future itineraries.

Best wishes,
Tripsmiths

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