Hat alles super funktioniert :)
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After purchasing a ticket from Amsterdam to Faroe Islands they emailed to tell me that they had to re-schedule. What they did instead is cancel my return flight, probably by accident. I never... See more
Best price. Fast and secure procedure. Got my e-ticket in less than 24 hours. Only 1 minus point because no payment via Giro Pay possible. But perhaps thats only often used in Germany. But even with... See more
Company replied
Worst customer service I've ever come across. I have emailed throughout the last week and spent 30 mins waiting on the phone after my flight got pre-poned by 14hrs. No answer what so ever. I never tak... See more
Company details
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Tripsta.de ist eine Online-Reiseagentur, die Ihren Kunden günstige Flüge weltweit anbietet. Unser Kundenservice hilft Ihnen bei jeglichen Fragen gerne weiter. Sie können diesen entweder per E-Mail (service@tripsta.de) oder telefonisch (+49 (69) 80 92 18 64) erreichen.
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Problem with Tripsta online payment
I am disappointed with Tripsta online payment method. It does not recognise my credit card (MasterCard). The online payment method only allowed me to pay if I select 'MasterCard Debit card' as card type. I had to pay extra 27.29 Euro as service fee even though I have a credit card. I am expecting that Tripsta will solve this issue asap.
January 13, 2017
Unprompted review
Reply from Tripsta
Dear Debasish,
We are sorry that you are dissatisfied with your recent experience when booking with us. We would like to investigate this for you. There may have been a technical error. As soon as we have the outcome we will contact you.
Thank you,
The tripsta team
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Reply from Tripsta
Dear Ioannis,
Glad to hear that you were happy with your booking. Thanks for sharing.
The tripsta team
Reply from Tripsta
Dear Emilio,
Glad you are happy with your booking. Thanks for sharing your positive feedback.
The tripsta team
They sold a wrong itinerary.
Terrible! I choose a intinerary and they sold another itinerary.
December 15, 2016
Unprompted review
Reply from Tripsta
Hello Marco,
We are sorry that you are dissatisfied with your recent experience when booking with us. We will check your booking steps and one of our team will contact you with the outcome.
The tripsta team
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great service and prices
great service and prices, will use them again!!
November 12, 2016
Unprompted review
Dishonest user platform!
To book a flight, you fill out the mask and tick a lot of different areas on or off in case you want the service or not. There is no question whatsoever on whether you have luggage or not but they ask you if you want to pay an extra amount of money (9,99€) for customer service such as adding luggage, and correspondence etc. Where you will have to pay an extra 35€ for every email even or anything else. Well I did not want to pay an extra 10€!!!! And when I received my ticket it said I have no luggage! Without even asking me. Now when I ask them I have to pay 35€ for my question AND 35€ for adding my luggage! However TAP Portugal doesn't charge for luggage in the first place! So! This is scam behaviour! Never again and I am flying 6 times a year already for 16 years!
November 12, 2016
Unprompted review
Reply from Tripsta
Dear Dr. Romina Pultz,
We are sorry that you are dissatisfied with your recent experience when booking with us.
Please note that we are informing our customers that any request (such as cancellation or change) will result in fees of at least 35 € per passenger, we are not charging for the questions the customer need to ask.
We also would like to point out that there are details provided on each booking path, making the baggage allowance clear for each flight. You could see "red suitcase" icon notification where also was mentioned that the fare you booked, included only hand baggage.
The tripsta team
Reply from Tripsta
Dear customer,
We take customer feedback seriously and are sorry that you are dissatisfied. In order for us to look into this, please contact customer services on +49 (69) 80 92 18 64 or send an email through http://www.tripsta.de/contact-form.
Thank you,
The tripsta team
Top!
Best price. Fast and secure procedure. Got my e-ticket in less than 24 hours. Only 1 minus point because no payment via Giro Pay possible. But perhaps thats only often used in Germany. But even with 1.5 % Master Card fee (prepaid card) the ticket (Berlin - Bangkok - Berlin for 425 €) was 70 € cheaper as the 2nd best online offer for the exactly same flight.
Top!
October 8, 2016
Unprompted review
Reply from Tripsta
Hi Frank,
A big thank you from us for sharing your positive feedback. Regarding the payment with Giro Pay we will pass your comments on to the relevant department.
The tripsta team
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tricky price
When making the booking I saw one price, at the end, when I entered the details of payment, the price just JUMPED UP 27 Euro more. It is not fare....
October 5, 2016
Unprompted review
Reply from Tripsta
Dear Daniel Nicolae,
We have looked into your case and we would like to mention as during the booking process, the system cannot know what payment methods will be used. There are different fees depending on what type of payment card you use. If there is any payment card fee, it will be shown after the payment method is selected. In your case, there was the fee in order to use your card.
The tripsta team
exrea charges
Hidden extra charges added at the final stage of checkout, which is noticeable only after clicking checkout
October 3, 2016
Unprompted review
Reply from Tripsta
Dear Achuthan,
We are sorry that you are dissatisfied with your recent experience when booking with us. The system cannot know if you the user will select any additional service or what payment methods will be used so a credit card. The breakdown of the total amount is displayed clearly for you before you paid and confirmed.
For any further inquiries, please use the following contact form to send us your request. You can find it at this link: http://www.tripsta.de/contact-form.
Thank you,
The tripsta team
Booking via Tripsta
Booking was very simple and easy, price was OK. However the invoice issued on the wrong name, and waiting time for simple invoice correction is too long.
October 3, 2016
Unprompted review
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Reply from Tripsta
Lieber Fatih,
herzlichen Dank für Ihre positive Bewertung. Es gibt nichts was uns mehr Freude bereitet, als zu wissen, dass unsere Kunden zufrieden sind.
Mit freundlichen Grüßen,
Ihr tripsta Team
Fly ticket
No information about additional cost if using credit card as payment method during on-line purchase. Information about extra cost was sent via email when payment was already done.
August 29, 2016
Unprompted review
Reply from Tripsta
Dear Anna,
We are sorry that you are dissatisfied with your recent experience when booking with us.
Regarding the credit card fee, we would like to inform you that we keep them as transparent as possible. Any additional fee is already shown in the 1st booking step and again displayed after selecting the payment method before you finish the booking. Please note there are different fees depending on what type of credit card you use.
For any further inquiries, please use the following contact form to send us your request. You can find it at this link: http://www.tripsta.de/contact-form.
Best regards,
The tripsta team
Update after interaction with customer support
----- UPDATE ------
The issue with the luggage has been sorted out. Skyscanner assumed responsibility for displaying incorrect information on the fare I booked, namely that it contains 1 piece of check-in luggage. Skyscanner agreed to pay the cost for extra luggage.
Tripsta was not directly involved in this issue but I still think that the booking page lacks transparency. This issue could have been avoided if the information "Fare does not include check-in luggage" and "Payment with VISA costs 15€ extra" were clearly displayed.
This is a positive experience with Tripsta's customer support which makes me change my rating from 1 star to 3 stars.
----- OLD REVIEW ------
Yet another disappointed client here victim of the 15€ service charge and the not-included check-in luggage. It is true that these two pieces of information were stated before one gets to press the payment button but unobviously. I even believe that the payment page was designed in a way that It makes it easy to miss see this information.
Not only that, I called the client service to clear things up and I got nothing but frustration (had to repeat myself to get understood) and 20-minutes-long conversation where I was put twice on hold for no reason actually.
August 24, 2016
Unprompted review
Reply from Tripsta
Dear Aladin,
We are sorry that you are dissatisfied with your recent experience when booking with us.
We have looked into your case and could confirm that there was a credit card fee of 15€. The credit card fee was displayed after selecting the payment method. Please note there are different fees depending on what type of credit card you use. We keep these as transparent as possible for customers so there are no surprise charges.
Regarding the checked luggage, we have send this issue to the relevant department for investigation and we will inform you about the outcome via email.
Thank you for your understanding.
The tripsta team
really quick and understandable
Clear side, even it was everything in German ;)
August 24, 2016
Unprompted review
Reply from Tripsta
Dear Malgorzata,
We are happy that you found the tripsta site easy to use. Our website is available in many different languages. You can find the links to all possible languages at the bottom of the homepage.
The tripsta team
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Reply from Tripsta
Hi Imran Khalid,
A big thank you from us for sharing your positive feedback.
The tripsta team
Reply from Tripsta
Hi Celine,
Thanks for your comments. We are pleased.
The tripsta team
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