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2.5
5 reviews
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Flight tickets were not payed and thus…
Flight tickets were not payed and thus not valid. Asked the airline company and the didn't receive money from tripsta and therefore canceled the reservation made by tripsta. had the book new tickets last minute and pay everything again! Never received any message of tripsta.
CONCLUSION NEVER BOOK WITH TRIPSTA!!
Horrible service. They just bluntly lying to you. Avoid at any costs.
do not choose them!
this is the third time i am choosing the flight, and 3 times the price goes higher because it is not bookable anymore, and now it says just choose another dates....
unrealiable!!!!
Horrendous company! Booked a return flight with checked baggage. Turns out the baggage was only booked one way! I emailed to query and they confirmed the baggage was booked for the return flight under my partners name.
Having checked in for the flight, I get confirmation that the company had actually not booked this baggage.
Following hours of phone calls (via a phone system which is tremendously unhelpful) I received a satisfactory verbal offer for me to pay for the baggage at the airport and for them to refund me. I asked for this to be confirmed via email.. which of course never was received.
I then get a delayed email accepting liability for their human error.. but that 'I would have to pay'. I have already checked in following their advice and therefore hold luggage would be double the price.
I have now spoken to various people in their customer service team, and have been given conflicting advice, and have even now been blamed.
The customer service team are about as helpful as a chocolate fire guard.
The only respite I have is that this is a somewhat trivial matter compared to other poor customers, but it is also a matter I simply shouldn't have to have any stress about.
If you are reading this and considering using Tripsta, please do yourself a favour and never use this company.. I wish I'd read the reviews online before having problems with my booking. I certainly will not use Tripsta ever again.
1st booking with this site, no issues to report
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