Trocador Reviews 

264
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

The process was easy. I did sent XMR to receive SOL to a Wallet and it took some time because Monero takes usually some time. After 10 confirmations of Monero Blockchain I contacted the Servic... See more

Rated 5 out of 5 stars

There was an issue, and their support system on telegram resolved it right away. They even helped trace it back down the blockchain and showed me what had happened. Cashapp's BTC wallet decided to s... See more

Rated 5 out of 5 stars

So far I've moved a couple of thousands of USDC without any problems. Just make sure to select exchanges marked "A" or "B" and you won't run into any problems with anyone asking for your personal data... See more

Rated 5 out of 5 stars

I had an unusual situation: I sent unsplit forked coins by mistake (bitcoin cash with unsplit ecash) for an exchange. On an outside chance I asked trocador if it would be possible to retrieve the spli... See more

Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service

Written by the company

Trade cryptocurrency with privacy. At no extra cost, we find you the best rates and redirect your orders to known and reliable instant exchanges. We use no Javascript and only the most basic cookies, all to protect your safety. We also offer a Guarantee policy, to protect users up to 1k USD. We also sell prepaid cards that people can load using their preferred crypto of choice. These prepaid cards can be spent all around the globe.


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You should know

4.8

Excellent

TrustScore 5 out of 5

264 reviews

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No recent history of asking for reviews

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4.8

All reviews

(264)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Helped me recover funds that I couldn't get

I had completed many exchanges through an exchange. Probably 800k of usdt I had previously exchanged.

One time I tried to send btc and ETH to the exchange in return for usdc.
50k in total.

I was told the trading usdc pair had been closed and I couldn't get the usdc at this time.

Everyday I was told its going to take a few more days to get the usdc. I asked for the btc and ETH to be paid back or to receive usdt instead.
I was told no.
Really frustrating.

I emailed Trocador and with in 30 minutes they were in contact with coincraddle. They had the btc and ETH returned to me.

I'm always going through trocador from now for the added security and I believe its the same price/ cheapest price on the market because they split the commission with the exchange providers.

Seriously thanks for the help really appreciate it.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Minor inconvenience, but they were amazing...

I had a minor inconvenience with one of the providers in Trocador, ChangeNOW to be precise. I sent the required amount, it was confirmed and all. But, the exchange was marked "Sending" for 2 hours. Which is absurd. However, Trocador support kept me updated and they were really nice. They even gave me some information about the possible reasons of this event.

If you're ever going to swap LTC for XMR, never use ChangeNow. Use AlfaCash maybe, they at least complete the exchange in the promised time.

ChangeNow also said that this was a "one-time" technical issue, however this happened to me once more in the past. So it is total BS imo.

Overall, my experience with Trocador was excellent. I love how they care about the users. But I can never say the same about ChangeNow.

Easy 5 stars for Trocador.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

They cared what I had to say.

This was the very first time I have ever worked with Trocador and contacted their support on their website via telegram. I am blown away, they helped me get my money back and had a real conversation with me during the process. They cared about every word I had to say and helped me troubleshoot why my money wasn’t in my account. They told me it would take awhile as they had to contact the BCH market to resolve the issue, once it was resolved they messaged me telling me so. This may be the single best online support experience I have ever had.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Carlos

A serious application and a support to solve the problems promt, bravo!!

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast, without any bumps on the road. Customer service is also on the same level. No waiting, quick answers. Recommend.

March 21, 2024
Unprompted review

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