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Trophy Monster Reviews 443

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, including medals, trophies, and acrylic items, noting they were often more robust and impressive than expected. Customers consistently highlight the excellent service, with staff going above and beyond to assist with orders, rectify errors, and ensure timely delivery, even for urgent requests. The ordering process is generally described as easy and efficient, with many appreciating the quick turnaround times and prompt shipping. However, some reviewers were not happy with the quality of certain items, mentioning issues like nicks, off-center paint, or a cheap feel, and some found the packaging excessive. Additionally, a few customers experienced significant delays or confusion with delivery, sometimes missing crucial deadlines despite paying for expedited shipping, and some noted that the website could provide better order status information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Service

Customers had positive experiences with service, often describing it as phenomenal, excellent, and great.... See more

Delivery service

People report positive experiences with delivery service, consistently noting fast and timely deliveries,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trophy monster saved the day, I needed some inserts for my sons football team end of season trophies and trophy monster were there to help, with no hidden costs like some companies who ask for extra... See more

Company replied

Rated 5 out of 5 stars

I have only ever used Trophy Monster once but after such amazing customer service, it definitely will not be the last time. Hannah was so helpful and literally saved my bacon by rectifying an order th... See more

Company replied

Rated 5 out of 5 stars

Unfortunately The Royal Mail let me down with delivery several times. I phone the contact number and was greeted by a lovey friendly lady Hannah, who was Brilliant. She apologised that I had not rec... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Trophy Monster annually for a special academic award - something fun, different, of quality and not too expensive. They have never let me down, give me what I want, quickly and e... See more

Company replied


Company details

  1. Trophy Shop
  2. Archery Event
  3. Dart Supply Store
  4. Rugby Store
  5. Soccer Store

About Trophy Monster

Written by the company

Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.

At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.

We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.

Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.

We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.

New Designs Every Six Weeks

Written by the company

Fresh Styles. Endless Inspiration.
At Trophy Monster, innovation never stops. Every six weeks our in-house team launches exclusive trophies and medals—bold materials, vibrant prints and finishes that make every presentation feel special. Discover limited drops, seasonal themes and sport-specific ranges designed to stand out and feel truly personal. Free engraving options and rapid turnaround included.

100% Guarantee

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable

Our 100% Satisfaction Guarantee – Unmatched & Unbreakable
At Trophy Monster, we're not just another trophy supplier. We’re the creators, the manufacturers, and the perfectionists behind every award we sell. That means when you shop with us, you're dealing directly with the source—no middlemen, no stock delays, and absolutely no compromise on quality or availability. We proudly design and produce our own acrylic, wood, and metal trophies, so unlike many of our competitors, we’re always in control of stock levels and production timelines. What does this mean for you? Peace of mind. When you place an order, you can be confident that your trophies or medals are being made by us, with precision and care, right here in our facility. We don’t rely on third-party suppliers who might run out of stock or delay your event. From start to finish, we’ve got it covered. We know how important it is that your awards arrive on time and in perfect condition—whether it’s for a sports event, school ceremony, or a company celebration. And while we do rely on trusted couriers and postal services to deliver your order, we take full responsibility if something goes wrong along the way. Delays? Damage? Mistakes? We'll fix it—fast, and at no cost to you. Our promise is simple: if you're not happy, we’re not done. Our 100% Satisfaction Guarantee means we won’t rest until you’re thrilled with your order. No fine print. No excuses. Just honest, hands-on service from a team that genuinely cares. We deliver the best service in the business—and why thousands of happy customers keep coming back to Trophy Monster.

Contact info

Festive trophies & medals to treasure

Celebrate Christmas events with unique, personalised awards & gifts!

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

About a week between order and…

About a week between order and delivery, which is what I expected. Product was as described - I wanted something cheap and cheerful, and to be honest it's probably better than I anticipated. No drama whatsoever...

May 20, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your review.

We’re really pleased to hear that your order arrived as expected and that the product was even better than anticipated. We always aim to offer good value, reliable service and a smooth ordering experience, so it’s great to know everything went well.

Thanks again for choosing Trophy Monster.

Rated 4 out of 5 stars

One of the trophies has the wrong…

One of the trophies has the wrong wording in it.

May 19, 2026
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Reply from Trophy Monster

Thank you for your feedback.

We are very sorry that one of the trophies was supplied with the incorrect wording. Although we have checking processes in place, human errors can occasionally happen, and we always do our best to put things right as quickly as possible.

As discussed, we have already arranged a replacement engraved plate for you, which can be fitted easily in place of the incorrect one.

Please accept our apologies again for the mistake and any inconvenience caused.

Rated 5 out of 5 stars

Highly recommend

I have used Trophy Monster for our medals and trophies for the last 2 seasons.
They always deliver good quality and great value for money, but what sets them apart is their excellent level of customer service.

April 18, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your lovely review.

We’re really pleased to hear that you’ve continued to use us for your medals and trophies over the last two seasons. It means a lot to know that you’re happy with the quality, value and service you’ve received.

Customer service is something we really care about, so your comments are greatly appreciated.

Thank you again for your continued support.

Rated 5 out of 5 stars

Very nice quality

Very nice quality. Good communication.
On time.

May 12, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your review.

We’re really pleased to hear that you were happy with the quality, communication and delivery time.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars

Trophy looks amazing

Trophy looks amazing! Fast turnaround from order to delivery. Trophy came as advertised!!!

May 18, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your lovely review.

We’re really pleased to hear that you’re happy with your trophy and that it arrived quickly and as advertised.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars

Tennis Medals Received!

Ordering, delivery time and quality of these medals were perfect for our tennis team of 20. Thanks so much!

May 26, 2026
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Reply from Trophy Monster

Thank you so much for your lovely review.

We’re really pleased to hear that the ordering process, delivery time and medal quality were all perfect for your tennis team.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars

Easy and quick

Easy and quick. Thank you for a cute little trophy - perfect for our end-of-year book competition.

May 15, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your lovely review.

We’re really pleased to hear that ordering was easy and quick, and that the trophy was perfect for your end-of-year book competition.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars

A very good service.

A very good service.

May 8, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your review.

We’re really pleased to hear that you were happy with the service.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars

Quick and easy process of ordering

Quick and easy process of ordering. They were delivered on time, and they are a great product.

May 2, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your review.

We’re really pleased to hear that the ordering process was quick and easy, that your order arrived on time, and that you’re happy with the product.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars

LARGE Order! Quick Lead Time! A+++

I made a VERY large order with very little lead time and the company came through spectacularly! High Quality trophies, quick turnaround, and quality customer service!

May 12, 2026
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Reply from Trophy Monster

Thank you so much for your amazing review.

We’re really pleased we could help with such a large order at short notice, and it’s fantastic to hear that you were happy with the quality, turnaround and customer service.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars

Great quality trophies and received…

Great quality trophies and received them in a timely manner.

May 11, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your review.

We’re really pleased to hear that you were happy with the quality of the trophies and that they arrived in good time.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars

Fantastic service and great products…

Fantastic service and great products which are good quality.
Great customer service with quick responses and nothing is too much trouble.

May 6, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your fantastic review.

We’re really pleased to hear that you were happy with both the service and the quality of the products. It’s especially lovely to know that our customer service team were quick to respond and helpful throughout.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your lovely review.

We’re really pleased to hear that you always have a great experience with us. Your continued support means a lot.

Thank you for choosing Trophy Monster — we really appreciate it.

Rated 5 out of 5 stars

I needed some items quickly by a…

I needed some items quickly by a certain date, Trophy Monster got the order out to me on time and the trophies were great quality and just what we wanted. Fantastic service and products.

May 11, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your fantastic review.

We’re really pleased we could get your order to you in time and that the trophies were exactly what you wanted.

It’s great to hear you were happy with both the service and the quality of the products.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 4 out of 5 stars

Recieved exactly what I wanted and the…

Recieved exactly what I wanted and the team ws very easy to work with.
Joe

May 4, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your lovely review, Joe.

We’re really pleased to hear that you received exactly what you wanted and that our team were easy to work with.

Thank you for choosing Trophy Monster — we really appreciate your support.

Rated 5 out of 5 stars

Lovely Medals!

The 6 medals I ordered were delivered in perfect condition and I am very happy with the personalised engraving.

I would definitely use Trophy Monster again, thank you.

May 2, 2026
Rated 5 out of 5 stars

Beautiful awards and received very fast…

Beautiful awards and received very fast after ordered.

May 5, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you so much for your lovely review. We’re really pleased to hear you were happy with the awards and that they arrived quickly after ordering. We hope they were well received at your event!

Rated 5 out of 5 stars

Quality products


Trophy Moster sorted out my concern Jonathan is the Man .
Thank you again much appreciated🏆🏆🏆

April 21, 2026
Trophy Monster logo

Reply from Trophy Monster

Thank you for your feedback. We are very sorry that part of your order arrived damaged and that this caused disappointment.

As soon as you placed your order, we asked when the trophies were needed for and made sure the order was delivered before your presentation. When we were made aware that one trophy had arrived damaged, we arranged a replacement immediately and dispatched it on a Saturday morning delivery service.

We completely understand how frustrating it is when something arrives damaged, but we will always do everything we can to put any issue right as quickly as possible. We are pleased we have since been able to speak with you directly and resolve this.

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