Tropicana Travel Vietnam Reviews 

Reply from Tropicana Travel Vietnam

Updated 2 days ago

Thank you for your feedback.
We take all customer reviews seriously and have carefully checked our booking and customer records. However, we have been unable to identify your name or find any booking or travel record that matches the experience described in this review.
At this time, no booking reference, travel dates, itinerary details, or other information has been provided that would allow us to verify that this experience relates to a Tropicana Travel booking. We therefore kindly invite you to provide your booking reference, travel dates, or the email address used to make your reservation so that we can investigate the matter properly.
We would also like to clarify how our trips are normally operated. Before departure, our travel consultants work directly with each traveller to understand their expectations, preferences and specific requirements so that the itinerary can be prepared accordingly.
During the trip, our travellers are supported by our local operations and back-office team, with assistance available throughout the journey. Our private tours also include dedicated local guides according to the confirmed itinerary, allowing any questions or issues that arise during the trip to be communicated to our team and addressed as promptly as possible.
For this reason, we would genuinely like to understand the circumstances behind the experience described in your review. If you have travelled with Tropicana Travel, please provide the relevant booking information so that we can identify the trip and review the case in detail.
Until we receive this information, we are unfortunately unable to verify that the experience described relates to a Tropicana Travel booking.
Tropicana Travel Team

Reply from Tropicana Travel Vietnam

Jul 31, 2026

Gentile Gianmario,

grazie di cuore per aver dedicato del tempo a condividere la vostra esperienza su Trustpilot.

Siamo davvero felici di sapere che il vostro viaggio in Vietnam sia stato all'altezza delle aspettative e che Monica vi abbia accompagnato con professionalità, disponibilità e attenzione in ogni fase dell'organizzazione.

Da Tropicana Travel crediamo che ogni viaggio debba essere costruito su misura, ascoltando attentamente i desideri di ogni viaggiatore. Sapere che avete apprezzato l'itinerario personalizzato, la selezione degli hotel, i trasferimenti e la comunicazione costante ci riempie di soddisfazione.

Condivideremo con grande piacere le vostre parole con Monica, che sarà felicissima di leggerle.

Grazie ancora per la vostra fiducia e per la vostra raccomandazione. Saremo lieti di accogliervi nuovamente in futuro per farvi scoprire altre meraviglie del Vietnam e del Sud-est asiatico.

Un caro saluto,
Il Team di Tropicana Travel

Reply from Tropicana Travel Vietnam

Jul 31, 2026

Dear Habiballah,

Thank you so much for your heartfelt review and for your wonderful words about Nguyen Thu Trang.

We are truly honored by your trust and delighted to know that your experience with Trang made the planning of your Vietnam journey so smooth and enjoyable. She is passionate about creating tailor-made trips and always strives to understand each traveler's wishes with care, patience, and attention to every detail.

Your kind words mean a great deal not only to Trang but to our entire team. Knowing that you felt supported, listened to, and in safe hands throughout the planning process is exactly what we hope every traveler experiences with Tropicana Travel.

Thank you once again for your recommendation. We hope your journey through Vietnam leaves you with unforgettable memories, and we would be delighted to welcome you back to explore more of Vietnam and Southeast Asia in the future.

Warm regards,
The Tropicana Travel Team