Tropicfeel Reviews 

Great in/out of water trainers, very comfortable.

Less than ZERO. You make a complaint and the support staff (AI) just want an appraisal. The company just want your money. The product is not fit for purpose. They pretend they care about the environment by recycling PET bottles. The shoes last one trip and then become land fill. The PET does not stand up to normal ware and tare. Do not buy this product and do not support this company.

Shoes are ok in general but I lost one of the lace knot holders and Tropicfeel can’t replace it. I offered to buy a few of them but because the shoes were bought from a retailer they can do anything. In this and age, it’s a nonsense response.

Always satisfied with my Tropicfeel gears. Confortable and funny.
Thanks

First off, the apparel is high quality. I ordered a slightly smaller size than I anticipated. I debated whether or not to keep it or return it. The customer service was excellent and made the exchange super easy. They were hands down the best I’ve dealt with in years 10 out of 10 🤩
I bought the NS40 (and a few
Other things) for vacation and can’t wait to use them in Ireland.
Thanks again for all your great support and accommodation Tropicfeel.

Well what can I say about this lot steer clear big time
I returned a rucksack back in November the evri tracking looks like it's stopped mid way back to tropicfeel
I have just received an email stating that I'll not be getting my refund even though I have used the return label that they sent me
Shady company

MY REPLY
Your Tropicfeel return - #697565
Destination Tropicfeel Tropicfeel Unit 1, The Links Peterborough PE2 6BJ Date 2025-11-17 Weight in kg 1 Reference 1 12376471175543 COU-PNET VAN 75 DROP 66 C-ROUND 2490 H-01XT-A-000416240-9

Posted back 19th of November 2025

Their customer service was excellent, quick response providing multiple options to resolve concerns. Products are very versatile and adaptable to various use cases. Recommend them to anyone looking for innovative, modular travel systems and backpacks.

I got the Shell backpack with the toiletry bag in black for Christmas three years ago. I was very satisfied with it and used it on a daily basis. Since I got it as a present, I do not have any receipts, neither do I know the date of the order or anything.
Last year, large parts the fabric started to get crumbly and nasty. In the cours of last year it was deteriorating rapidy and falling of in little pieces. This made me really sad and unsatisfied. Since the company claimed to produce long-living products and to be sustainable and also the product must have been pretty expensive, I expected to get some help from the customer service, but I was very wrong. I got a pretty much careless answer, which was not helpful at all. Now I've got this backpack, which is loosing pieces of fabrik everywhere I take it.

I have order the backpack Hive with accessories. It’s absolutely awesome

Good quality backpack, arrived on time.

to return an article was too complicate and needs a lot of nerves; in the end you have to pay for the return as well ... or accept a retourn voucher ... you can do better ...

Great backpacks. Comfortable shoes.

I ordered a vest and layer in Khakhi colour in Nov but was sent two of the same vest items wrongly. Ask me to ship back wrong items for replacement and after ship back no answer from support team. After chasing lots,on Dec mentioned not stock of colour and ask me choose another colour. Does it even make sense to wear a vest and layer of different colour. I write to the CEO in LinkedIn but no response. Til now issue not resolve . Without much hope I had ask them to send a different colour but no response. Trusted a brand but I was wrong. Worst customer support and don't have the commitment to fulfil customers requirement.Mylast order with them . I've purchased before but with such poor customer service ,it doesn't make sense to pursue with them.pls beware .

Update :29/12
Received email from your support team but still not asking me to go thru the return process again when return items are already received at your side. Furthermore using the old ID , there isn't any option to change the pdt color ? No clear instruction how to process it. Until today not dedicated team member to resolve issue. Chat is using a bot and always end with sending email to support team. Already frustrated in getting a wrong item and now getting more tedious to return back...wow.. the reply from Tropic feel really did not address my issue.

Although some Tropicfeel products I’ve bought have worn out faster than expected, I still remain a loyal customer. I love their branding, design, and especially the functionality — that’s why I’ve already purchased many of their items. Every claim or issue I’ve had was handled in a satisfying and professional way, which shows they truly care about their customers. I like their approach to problem-solving, and even if something breaks, I know it will be resolved quickly. Tropicfeel is a brand I trust and enjoy coming back to.

Great shoe - but issuing 15€ return costs for a parcel in Germany unless I take a gift card is not very customer focused

I absolutely love my Tropicfeel Sunset shoes! They’re incredibly comfortable straight out of the box, stylish enough for city walks and rugged enough for travel adventures. The quality feels premium, and they’re super versatile — I wear them sightseeing all day and they still feel great. Excellent grip, breathable material, and they go with everything in my wardrobe. Worth every penny!

My Tropicfeel bag which has only been used 3 times has been staining and ruining my clothes. Despite being shy of 1 month out of warranty and my bag good as new the team have refused to fix this issue which is very poor from a company. Photos shared of the newness of the bag as well as branded clothes ruined. I wouldn't part with your money here and shop for a better quality product (and customer service team) with a trusted brand.

Label created to initiate payment but order never sent! Almost a month and still hearing about supposedly carrier delays when the tracking link clearly specify that the order was never even given to the carrier! A pure scam and still waiting to be reimbursed! Fraud claim being filled!

Loved the zenda shoes, comfy, size fits well etc and have had different trainers from company before. However, bought them as thought they were waterproof as says doesnt allow water in! Wore them today to just walk to local shops in average rain shower, I was out less than 30 minutes and my socks are wet underneath and round the front. Nice shoes but they are NOT waterproof.

Sometime ago in September I ordered the Shell backpack (black) from Tropic feel because I was looking for something between 35 to 40 litter. I received the backpack on 9/15/25 I think it was sometime in September. And it's great it has a lot more compartments than any other backpack I've tried I'm surprised they don't sell these backpacks where I live in the US. Today I received my hat and the 5 litter packing Cube also to complete my backpack. I wish that Tropic feel would have a similar store in the US too.