The Penthouse By Trotters Reviews 

567
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention the outstanding service and note that the team is extremely welcoming, friendly, and professional from start to finish. Reviewers appreciate the deep knowledge shared by staff members, who patiently guide buyers without any pressure. Consumers also discuss the impressive selection of luxury timepieces and jewelry, describing the purchasing environment as relaxed and enjoyable. Buyers frequently talk about the seamless online and in-store processes, noting helpful communication and prompt size adjustments that ensure a perfect fit. People find great value in these personalized touches, making it a trusted destination for special gifts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently welcoming,... See more

Product

Reviewers highlight positive aspects of product quality, describing watches and jewelry as genuine, mint, and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as seamless,... See more

User experience

Customers consistently report positive experiences with user experience, highlighting seamless and... See more

Customer service

People report positive experiences with customer service, noting that staff members are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Traded one of my watches in today for a new one, and ended up getting my mum a pair of diamond earrings whilst I was there as the quality was amazing 😍 wouldn’t go anywhere else for my jewellery an... See more

Rated 5 out of 5 stars

The guys at Trotters are a pleasure to deal with. Nothing was too much trouble for Louie who patiently advised us on watch choices resulting in us purchasing two. After this I found mine to become tig... See more

Rated 5 out of 5 stars

A special thank you to Trotters and the whole team, every member were an absolute pleasure to speak to and deal with, from messages to face to face conversations it truly felt like a long withstanding... See more

Rated 5 out of 5 stars

I was contacted a few hour's after placing my order on line, by a very polite member of staff to confirm my details, and had a short chat about my purchase and it's condition. The package arrived... See more


Company details

  1. Jeweler
  2. Jewelry Designer
  3. Watch Store

Written by the company

Celebrating 30 years in the game we are proud to launch our new luxury showroom “THE PENTHOUSE” in the city of London. Taking the original small east end store to a whole new level, we are known for our range of unique custom made diamond pieces and high end luxury watches. We have a vast collection of jewellery from rings, pendants, chains and more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

567 reviews

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1-star

Asks customers to review

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4.9

All reviews

(567)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect buying experience

Perfect buying experience, sent an enquiry at 7pm on a Saturday night expecting a reply the next day- they replied straight away, deal was completed within an hour or so, flew down from Edinburgh and picked it up the following week, guys were really nice, knowledgable and the watch is perfect- 100% will use again….

December 17, 2025
Rated 5 out of 5 stars

I was really thrilled with the customer…

I was really thrilled with the customer service Halil was very helpful in helping achieve my aim and I was very happy with my purchase I’m definitely stuck with this company there’s a lot to choose from! I will recommend them 💯

Cheeers
Jibs

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very welcoming and plenty to look at

Very welcoming and plenty to look at, our sales guy was brilliant no sales patter, showed us exactly what we wanted and very easy to talk to.
The buying process was very easy and simple followed up by emails.
Very easy to spend lots of money lol...

December 6, 2025
Rated 5 out of 5 stars

Top service

The team at trotters are super professional, down to earth and hospitable.
Can’t say a bad thing about their service.
Definitely recommended to anyone that’s interested.

November 29, 2025
Rated 5 out of 5 stars

Great Service

Approachable, knowledgeable, friendly. No hard sell, just good advice. Great selection of watches. One small point: It would be good if the website had the location of the watch... Bank etc. But a very minor point.

December 5, 2025
Rated 5 out of 5 stars

Great team and experience

Great team, great experience and great buy! They were very knowledgeable, friendly and I was really happy to do business with this reputable company.
I absolutely recommend them.

November 27, 2025
Rated 5 out of 5 stars

Great service

Great service, quick to reply with any queries and went above and beyond sending out same day when it was late for next day delivery by 1pm. Would recommend and use again.

November 26, 2025
Rated 5 out of 5 stars

The moment we walked in

The moment we walked in, we felt so relaxed. The staff were very friendly and welcoming, & very knowledgeable.we chose our item then left, would recommend them to family and friends.

November 15, 2025
Rated 5 out of 5 stars

10/10

Great customer service. Explained the watch to me in detail took time to ensure i was happy. First time dealing with trotters 10/10 experience will definitely be back.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Traded in my old watch for a new one..

Traded one of my watches in today for a new one, and ended up getting my mum a pair of diamond earrings whilst I was there as the quality was amazing 😍 wouldn’t go anywhere else for my jewellery and the staff where lovely.

Thank you soooo much I’m completely obsessed with my new watch and can’t wait to come back to pick my tennis bracelet after Christmas xx

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great people great service!!!

Great people great service!!!

Lorenzo was polite and knowledgeable and was nothing but helpful, I would definitely be going to purchase again in the future 😎

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

DateJust 41mm

Really transparent and open providing great advice and recommendations throughout. The service was second to none and the team were really proactive.

November 11, 2025

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