Keep your hands off this company! Making a deposit is quite simple. However, it is impossible to make a straightforward withdrawal. After refusing a straightforward withdrawal, which is a typical requ... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Retirement services team is completely inept. They’ll pleasantly tell you all kinds of misinformation like, if you authorize us to lock your account to investigate where an unauthorized verification t... See more
I was attempting to do a withdrawal from my account, In order to receive it via direct deposit, a client must go through Plaid. When I verified my account via Plaid, the confirmation showed a differen... See more
I’m extremely disappointed with my experience at T. Rowe Price. I requested a rollover back in July and kept following up every two weeks. Each time, I was told to check with the other party and eve... See more
Company details
Information provided by various external sources
T. Rowe Price Group, Inc.
Contact info
21202, Baltimore, United States
- troweprice.com
1.5
Bad
83 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
Highly recommended. Very satisfied with their service, advice, and online tools.
Wouldn't move my money anywhere else.
September 8, 2021
Unprompted review
Advertisement
Customer Service Takes a Nosedive
I am a long time T. Rowe investor. I have been with them over 10 years and in the past have recommended their services to others. Very recently customer service at T. Rowe has taken a nosedive. My web page has errors and parts of it are not working. You get a message that says please call when you try and contact them via email and when you call you get a message that says get a number and wait in line, eventually we will call you, but they never do. At this point and time T Rowe does not have the security, technology, or personnel to maintain the level of investments they now have. Adding additional resources to your account there would be a mistake. As would be opening a new account. You can't blame all of the world's problems on Covid. Many businesses are thriving. Tax season comes at the same time each year. Maybe you should have been preparing for it months ago? Your customer services are unsatisfactory and I won't be rolling over my $401K there like I had planned to.
January 29, 2021
Unprompted review
Avoid them at all costs
This review is in response to T.Rowe Price’s (TRP) concerted efforts to prevent me from getting access to my parents trust after their passing. As an executor and trustee I had full and legal rights to these funds. My estate attorney was “quite frankly ASTOUNDED” by their refusal to share information with me in spite of my status of trustee. The tactics used to inhibit access were as follows: TRP representatives NEVER provide customers with their last name or phone numbers so you can contact them. They only provide the main switchboard number. This totally prevents you from contacting the same person directly for follow-up. They NEVER provide case numbers or confirmations numbers, and refused to let me speak with their supervisors. They repeatedly provided incorrect information when providing directions on how to fill out forms. They made several mistakes on the various account registration causing tax nightmares.
If you find yourself in this situation I recommend you contact the Assistant Attorney General, Maryland Office of the Attorney General, Securities Division.
April 11, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.