Truckstop is a good loadboard go to, but they have switched platforms for factoring using Denim and this is a bad mistake. Multiple carriers havent received payments. We factored a load over a week ag... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I wanted to take a moment to share my experience with someone because I'm not able to find somewhere to post a public review of your "services" and as of today I chose to cancel due to a com... See more
Wish I could give 0 stars. Breaking our backs over these dangerous roads icey mountainous risk every where. All for theee worst customer service experience you will ever have. Outsourced to people who... See more
I wouldn't recommend working for this company. It's a lie that they pay the next day. They verify the shipment before paying you, and the process can take 3, 4, or 5 days. You have to keep track of pr... See more
Company details
Written by the company
Connect to freight partners you can trust, price every load for profitability, and do your job with speed and confidence like never before. At Truckstop.com, we’re committed to building a network you can trust, starting with our load board and going beyond to offer you innovative solutions that help you run, grow, and protect a profitable freight business. When it comes to your security, we go the extra mile, investing in enhanced features tools that help keep fraud out of your business. We strive at every turn to stay one step ahead of bad actors and their increasingly sophisticated tactics, so you’re better protected throughout the freight lifecycle. Look to our load board options for the plan that meets your needs, whether you’re just starting out or you’re a seasoned pro. Our easy-to-use solutions help you simplify every aspect of your business, including back-office organization and bookkeeping, risk mitigation, and more, all designed to save you time and money.
Contact info
1444 S. Entertainment Ave. Ste. 110, 83709, Boise, United States
- 800-203-2540
- support@truckstop.com
- truckstop.com
1.5
Bad
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This truck stop load board is the …
This truck stop load board is the worse no good at all
September 17, 2025
Unprompted review
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On March 6
On March 6, 2023, I reported to Truckstop that some brokers were double- and triple-brokering loads. At the time, they accepted my report and told me that this practice was “fine to do.”
Then, around mid-2025, Truckstop flagged my own post on the subject as “harmful and illegal” in order to have it removed.
Based on this experience, I would not recommend dealing with this company. I had considered using them for our new brokerage, but after this, I will not.
September 22, 2025
Unprompted review
I honestly cannot believe the sheer…
I honestly cannot believe the sheer stupidity of this company’s management. It’s beyond me how any business could fall for whatever idiotic excuse led them to choose this worthless truck stop and actually work with them. Absolute idiots - through and through.
And yet here I am, forced to deal with this circus because my broker decided to partner with these clowns. The level of unprofessionalism and incompetence is staggering. I wasted 30 minutes - yes, thirty - just trying to log into an account I had already created with great difficulty before. And still, I couldn’t even find a way to access it. This isn’t just bad service; it’s insanity.
September 3, 2025
Unprompted review
Reply from Truckstop.com
Hi Gregory,
We’re truly sorry to hear about your experience and the frustration it caused. This is not the level of service we aim to provide; we'd like to make it right as quickly as possible.
Please reach out to us directly at 1-800-203-2540 or Support@truckstop.com so our team can look into your account right away and get this resolved for you.
Thank you for bringing this to our attention! We value your feedback and the chance to make things better.
—The Truckstop Team
Extremely cheap loads
Extremely cheap loads, when a decent load does come up, it's already covered apparently. Some brokers have said they post just to try to find drivers in that area, which is fauls advertising loads. This is a daily thing with this load board. Local loads are only being posted for around $300 give or take. When local loads are usually more on RPM. You can't make a good living off this load board. There are even a lot of loads posted for less than fuel cost to deliver the loads, so they are basically wanting you to pay to haul their merch. By far is it a good app. These brokers should be ashamed of themselves. Taking half our money before posting the loads. I'm bailing out before they rob us any further. I've used them for roughly a month, and there's no way in hell I can afford to pay my bills and my driver. One or the other is all it covers. I would not recommend this load board to anyone ever.
August 4, 2025
Unprompted review
Reply from Truckstop.com
Hi Jack, we really appreciate you taking the time to share your experience. We want you to know we hear your concerns.
Truckstop is a neutral marketplace, which means we don’t set or control the rates brokers offer on the board (though we wish we could — we want carriers like you to get paid fairly and run successful businesses!).
That said, we’re doing everything we can to empower carriers with better tools in this tough market. A few things you may want to check out:
✅ Private Loads – A new feature that gives onboarded carriers (via RMIS) first access to exclusive freight before it’s opened to the public.
✅ Rate Insights – Available with a Pro subscription, this tool shows you the average rate per lane, helping you negotiate more confidently and avoid low-paying loads.
We’re also actively working to improve the app experience and weed out bad behavior. Was there anything specific about the Truckstop app or features you found frustrating beyond rate issues? We’d love to know so we can keep improving.
If your concerns were mostly about broker rates and not the app itself, we’d be incredibly grateful if you’d consider updating your review — we’re here to support you and other carriers however we can. 💪
Wishing you the best out there on the road. Stay safe.
— The Truckstop Team
Reply from Truckstop.com
Really sorry to hear you had a bad experience with our factoring service, Jason. That’s not what we aim for, and we’d like to make it right.
If you're open to it, we’d love to connect directly and learn more about what happened so we can fix it. You can reach our team at (888) 777-5543 or FactoringSupport@truckstop.com, we’re here to help.
If we can turn things around for you, we’d be grateful if you’d consider updating your review. Thanks again for the honest feedback.
Sincerely,
-Truckstop Team
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I opened an account after 30 minutes
I opened an account after 30 minutes. I didn’t like the app and rates. I request refunds and they gave me a hard time. They don’t even answer the phone. They not even cancel it. They are another fraud company
May 21, 2025
Unprompted review
Reply from Truckstop.com
We’re really sorry to hear this, Umurhan. Your experience isn’t what we want for any of our customers.
While we don’t control the rates (they’re set by the market), we know how frustrating it can be when they don’t meet expectations. That’s exactly why we offer tools, data, and real support to help you find the most profitable opportunities and grow your business.
We’d love a chance to talk and make things right. Please reach out to us at 800-203-2540 or Support@truckstop.com. And if we’re able to improve your experience, we’d be so grateful if you’d consider updating your review.
Please steer clear of this load…
Please steer clear of this load Board...I canceled my account 4 days of the billing period and they still charged me and closed my account...will never sign with truckstop again...you will be better signing with DAT..THEY HAVE WAY MORE OPTIONS THAN TRUCKSTOP...0 STARS 🌟 IS WHAT I LEAVE
May 19, 2025
Unprompted review
Reply from Truckstop.com
Thanks for sharing your experience, George. We're really sorry to hear this. We never want a customer to walk away feeling frustrated or unheard.
While we do follow standard billing terms, we know timing can be tricky, and we'd love a chance to make this right. Please reach out to our team at support@truckstop.com or call 1-800-203-2540 and reference your cancellation; our team is here to help.
We’re constantly improving and truly appreciate your feedback.
Sincerely,
-Truckstop Team
Unfair credit scores
They just reduced our credit score in the system when we called to get a better one because our safety scores got better. They give good ratings to all brokers, and keep reducing the ratings of carriers which causes unreliable brokers to grow around. We got scammed from this board 3 times because of this and had to deal with brokers that lies about load details many times because of this situation.
April 7, 2025
Unprompted review
Reply from Truckstop.com
Hi Mel,
Thanks for sharing your feedback, we know how important credit scores are to your business and we want to make sure everything is accurate and fair.
When credit scores are manually reviewed—like during an upgrade request—we take a closer look at all the data, including inspections, complaints, and other factors. In some cases, that deeper review can surface new information the system may have missed, which might explain the score change you experienced.
We’d love to understand more about your specific case so we can take another look and answer any questions. Can you give us a call at (800) 203-2540, or email support@truckstop.com with your company name and any details you have?
We’re here to help and truly value your partnership.
—The Truckstop Team
I'm really enjoying the load board good…
I'm really enjoying the load board good design guys.
March 20, 2025
Reply from Truckstop.com
Thanks so much, Gary! We’re glad you’re enjoying the load board. If you ever have feedback or ideas for us, feel free to share them here: https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
We’d love to hear from you!
Sincerely,
-Truckstop Team
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This company is a scam a lot of lies…
This company is a scam a lot of lies and promises stay away from this oars board they don’t have anything better off just get dat
February 11, 2025
Unprompted review
Reply from Truckstop.com
We’re really sorry to hear you had a disappointing experience, Justin, and we’d love to understand more so we can help. Can you share what specific issues you ran into—was it with the number of loads, the type of brokers, or something else that felt misleading?
We take accusations of fraud seriously and are constantly improving our platform to protect carriers from scammers and double brokering. We’ve also been doing this longer than anyone (Truckstop was the first online load board) and we work hard to offer a secure, lower-cost alternative to DAT.
Please give us a call at 1-800-203-2540 or email support@truckstop.com. We’re here to listen and work through your concerns, and if we can help turn your experience around, we’d truly appreciate you considering an update to your review.
Sincerely,
-Truckstop Team
Truckstop understands our business!
Truckstop understands the importance of accurate, up to date data, and they deliver. They want to weed out the fraud as much as we do!
February 5, 2025
Reply from Truckstop.com
Hey Chris! Thanks so much for the kind words, means a lot to us! 🙌
If you ever have feedback for our team, feel free to share it here: https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
Reply from Truckstop.com
Thanks for the kind words, Nicolas! 🙌
If you ever have feedback for our team, feel free to share it here: https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
Truckstop I wish you really can look…
Truckstop I wish you really can look into this we are getting scammed by brokers and you know it, it's really bad when the brokers don't care but it worse when the load board don't care switching back to DAT at least they give you better options and let you know what's a good load or not yes it's pricey but at least I know. hope the company stays in business
December 31, 2023
Unprompted review
Reply from Truckstop.com
We hear you, Anshaun, and we truly do care. To help protect your business, we’ve recently added new features that let you rate a load’s quality and report a broker directly on the load board. This helps us take action faster and work toward a safer, more transparent marketplace.
We’re committed to being the most trusted freight partner in the industry, and your feedback plays a key role in helping us improve. If you're open to it, we'd love for you to share more here: https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
We hope you’ll consider giving Truckstop another shot down the road. We’re working hard every day to earn back your trust.
Sincerely,
-Truckstop Team
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In the last two or three years…
In the last two or three years truckstop is really went downhill allowing double broke green and very bad Players to post loads they do not check their people out. Do yourself a favor check out any company that you use on Google? What happened to you Truckstop? And why do I have to search around the Internet to find a place to leave reviews? Why don’t you put it right up front where people can see it?
December 22, 2024
Unprompted review
Reply from Truckstop.com
Hi David,
We appreciate you taking the time to share your feedback and we hear your concerns. Keeping the trucking industry safe from bad actors is one of our highest priorities.
Here’s what we’re doing to protect carriers like you:
🔒 Advanced identity verification to stop scammers from even getting in the door
🛡️ Real-time monitoring to detect suspicious behavior and catch it fast
🚫 Immediate action when fraudulent activity is reported—accounts are shut down, and offenders are blocked from re-registering
📚 Ongoing education for brokers and carriers to help them recognize and avoid threats
You can learn more about our efforts here:
👉 truckstop.com/freight-fraud-prevention
We're also committed to transparency. That’s why we offer several ways for our customers to leave reviews, including the app store, our website, via email, and platforms like Trustpilot. Feedback makes us stronger, and we welcome it at every step.
If you'd like to share more directly with our team, we’d be grateful: https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
Thanks again, David. We’re working hard to earn your trust back.
Sincerely,
-Truckstop Team
They are a big gimmick they try to rob…
They are a big gimmick they try to rob you and promise you things and doesn’t follow through with it
December 16, 2024
Unprompted review
Reply from Truckstop.com
Hi Krispy, we’d love to better understand what happened so we can look into it. Could you tell us more about the promises you were given and what didn’t follow through? Was this related to a specific product, promotion, or support interaction?
We take these concerns seriously and want to make things right if we can. You're also welcome to reach out to our support team directly at 800-203-2540 or support@truckstop.com, and if you’d prefer to share your thoughts in writing, we have a short feedback form here:
👉 https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
We hope to hear from you and better understand how we can improve.
Best,
-Truckstop Team
Do Not Use Truckstop Factoring
Truckstop offers “Non-recourse with no time limit, so you get paid even if the broker doesn’t pay.” This is a complete LIE and FALSE ADVERTISEMENT! If the broker doesn’t pay within 42 days Truckstop will recover the amount by not paying out future factored loads until the entire amount is recovered. They do not offer any solutions or suggestions on how to collect from the broker, nor will they give you an extension for you to try to reach out to the broker for payment. Our company has factored with TruckStop since 2021, they do not care about their clients. Not to mention, they do not return the factoring fees incurred when they recover the amount from you. If you have to use factoring, find a company that cares and will fight for you. Truckstop is not it!
December 8, 2024
Unprompted review
Reply from Truckstop.com
Hi Nichelle, thank you for this feedback. We take concerns like this seriously. We’d never want ANY of our clients to feel unsupported.
That said, the situation you described doesn’t reflect how our non-recourse factoring actually works. If a load meets the requirements — meaning our team completed the broker check call, we verified and paid the load, the paperwork is in order, and there were no issues like damage or shortages — then we absorb the risk, even if the broker doesn’t pay us.
If you're receiving chargebacks or recoveries, there’s likely a specific reason, such as missing paperwork or a failed verification. We’d be happy to look into this. Let us know if you'd like us to review your case. You can give us a call at 1‑888‑777‑5543 or email at FactoringSupport@truckstop.com.
We hope you'll consider giving us another chance.
Sincerely,
-Truckstop Team
Yes experience
November 17, 2024
Unprompted review
Reply from Truckstop.com
Thanks for the 5 star review, Muhammad! ❤️
Sincerely,
-Truckstop Team
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Terrible customer service
Terrible customer service. On hold 3 times for over 45 minutes each, only to be hung up on because the international customer service agent was having a difficult time spelling my name. How rude!
November 8, 2024
Unprompted review
Reply from Truckstop.com
Hi Arshnoor, you deserve better than long hold times and a conversation that left you feeling dismissed. We’ve recently upgraded our customer support to cut wait times and make sure our team can give you the help you need, when you need it. If you’re open to giving us another shot, we’d love the chance to make it right.
You can always reach us at (800) 203-2540 or support@truckstop.com. We’re listening, and we appreciate you speaking up.
Sincerely,
-Truckstop Team
Absolutely horrible experience and I…
Absolutely horrible experience and I would advise haulers to go another route. We are log haulers, in a bad winter we decided to sign up for factoring/load board. Never used it as they had no loads in our general area. Fast forward two years later, went to get a loan for our ranch, there is a blanket lien on every Assest that we own. After numerous calls/ emails I paid a $500 termination fee (that’s not the bad part believe it or not). They have informed me to contact the Secretary of State to terminate the lien. That is completely ass backwards. The lien holder terminates the lien, especially since I paid the termination fee, they can take two seconds to remove it. This hindered our ability to acquire a loan all because they are too lazy to remove the lien that they placed in the first place. I’ve read that putting liens on assets in normal practice with factoring, but definitely appalling that they are quick to put the lien on equipment but make you jump through hoops to remove it. What a joke.
November 5, 2024
Unprompted review
Reply from Truckstop.com
Thanks for your feedback, Benjamin. We’d never want any of our clients to feel unsupported.
That said, the situation you described doesn’t reflect how our non-recourse factoring actually works. If a load meets the requirements — meaning our team completed the broker check call, we verified and paid the load, the paperwork is in order, and there were no issues like damage or shortages — then we absorb the risk, even if the broker doesn’t pay us.
If you're receiving chargebacks or recoveries, there’s likely a specific reason, such as missing paperwork or a failed verification. We’d be happy to look into this if you give us a call at (888) 777-5543 or email us at FactoringSupport@truckstop.com.
Let us know if you'd like us to review your case, and you can also share feedback here: https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
We're here to help!
Sincerely,
-Truckstop Team
Professional With Great Customer Service
Cody was very professional, efficient, and patient with me when he went through the platform and timing to get acquainted with the system. There was not hard sales just making sure I understood what I was purchasing for my business.
October 2, 2024
Reply from Truckstop.com
Thanks so much for the kind words, Kim! We’re thrilled to hear Cody gave you a helpful, no-pressure experience—just the way we aim to do business. We’ll be sure to pass this along to him! If you ever have questions or need support as you get up and running, we’re always here to help.
Wishing you all the best with your business!
Sincerely,
-Truckstop Team
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