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Baumgereifte Bio Früchte direkt vom Kleinbauern zu Dir nach Hause geliefert.
Schäftlarnstrasse 10, 81371, München, Germany
4.1
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 2 weeks
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Wow! Wow!! Wow!!
A trusted and reliable firm. Best in delivery a quality and healthy product
The managements of the company are top notch. I recommend the them to anyone that need a good and quality services in all kinds of fruits and vegetables with every honesty. ✌️✌️✌️
This is not a serious seller. Not honest about delivery times, my order was wrong, half of it was either too green and rock hard and inedible, or damaged in transport. I paid 120 for me order, and it was a huge waste of money. Half of this I can just throw away now. The whole essence of bio farming is lost.
Really impressed with the Fast Service. And the Delicious Fruit. Will Definitely buy again. And can only suggest this Firm, to Others. Made My Day!
Reply from Truebenecker.de
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear that our fast service and delicious fruits made your day. It means a lot to us that you’d recommend Trübenecker to others. We can’t wait to delight you with more of our fruits in the future!
Warm regards,
The Trübenecker Team
The quality of the products does not exceed that of the cheapest supermarkets. The photos on the website are completely misleading; in reality, the company sends rotten, moldy, overripe, or unripe products. The entire "contact us within 12 hours" system is a sham. I sent numerous photos and insisted on a full refund. Initially, the company tried to offer only partial compensation, then agreed to a full refund if I insisted. I confirmed that I did indeed insist, after which the company simply stopped responding. After a reminder, they replied... that they were not willing to refund the entire order. :)
Here’s what you can expect from their "premium product delivery":
Moldy oranges
Unripe or rotten mangoes
Unripe or rotten tomatoes
Unripe or rotten kiwis
Please do not believe the polite response the company might write here. They have no actual "customer service standards" apart from a thinly veiled, disrespectful attitude wrapped in polite language.
All fruits arrive unripe and hard. No warning about this. Your advert shows ripe fruits, unripe fruits I can buy in the supermarket. Disappointing.
Reply from Truebenecker.de
Thank you very much for your feedback! We are very sorry that you were not satisfied with the quality of the fruit. You are absolutely right that we should communicate more clearly in the description of the products that some fruits are not yet fully ripe and need to ripen. We understand that this is disappointing, especially when the advertising shows ripe fruit and you had a different expectation.
We take your feedback very seriously and will make sure that in the future we better indicate when products still need to ripen so that there are no misunderstandings. Our goal is to provide you with the best quality fruit and we will work to improve our communication. We are sorry that your experience did not live up to expectations. We hope you will still give us another chance to satisfy you with a future order. If you would like a resolution to this order, please contact us directly and we will be happy to help.
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