Should be called “FakeCar”! I was in LA and found an incredibly cheap car through the website. The gave me the address so I could swing by the lot before my appointment the following morning. The car... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I put my info into truecar and received a list of cars. I bought a different car. Over the next week I got unceasing calles, texts and emails from car dealers in a 100 mile region around me. I coul... See more
I specifically choose TrueCar to avoid the hassle of dealing with car salespeople. It is not an online only service, they basically forward you contact information to dealers. I am still receivi... See more
Great experience! TrueCar.com provided me one central location to review car features, pictures, CarFax info and pricing information. Each Dealer honored the advertised price, no problems or hagglin... See more
Company details
About TrueCar, Inc.
Written by the company
From discovery to delivery, consumers can use TrueCar to explore new and used vehicles from an expansive, cross-brand selection of inventory from our vast network of Certified Dealers.
Founded in 2005, TrueCar has built a trusted brand and a strong reputation for providing consumers with useful tools, research, market context and pricing transparency as they embark on their car-buying journey. The Company is bringing more of the purchasing process online by allowing consumers to find a new or used vehicle that is right for them, secure financing, sell or trade-in their current vehicle and complete their purchase with a reputable dealer all from the comfort of their home.
TrueCar powers auto-buying programs for more than 250 leading brands, including Sam's Club, Navy Federal Credit Union and American Express. We partner with our Certified Dealers to help millions of consumers find the right new or used vehicle that meets their needs, delivering a great consumer experience that is personalized and efficient.
Contact info
1401 Ocean, Suite 300, 90401, Santa Monica, CA, United States
- 1-888-878-3227
- feedback@truecar.com
- truecar.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Truecar was great Delmon at Planet Mitsubishi in Charlotte NC contacted a few moments after my search for cars. They had the exact car I was looking for . Definitely going to recommend to family and friends
It was Simple and Smooth
It was Simple and Smooth, i purchased my Dream Car in less than a week Porsche Panamera Hybrid 2019, Javier at Luxury Motor Cars at Hillside NJ was the Greatest
True car as a unique approach in giving…
True car has a unique approach in giving the consumer an outlook with reason towards purchasing a vehicle that makes sense for "YOU" ... Never overdone & always standing by your side with YOUR ultimate decision ... WORKS FOR ME . THNX
Don't use true car
Don't use true car. They will give you a written offer that is supposed to be a real offer. When you get to the dealership they will charge you 9,000 over the true car price. And true car will tell you the dealership can charge whatever they want. There written offer that is supposed to be good for 14 days is just a useless lie to get you in the door.
Hello true cars speaks for themselves are truly remarkable
Hello they are thee best an when you look for a vehicle,or a dealership there's nothing left to say tRUE CARS ARE REMARKABLE
Made the car purchase very easy
Everything was good
Everything was good. I appreciate the help in finding the right car.
Great experience !!!
Great experience in getting offers from reliable and certified dealers! The price quoted through TrueCar were honored!
True car has no "teeth"
True car has no "teeth"
Dealerships do not honor TC pricing or "build"
A truly excellent service.
Can't remember which car I looked for…
Can't remember which car I looked for at True Car, I'm sure they showed everything available in my area. Will continue to use True Car until I find THE ONE.
Twice used for car & pickup purchase satisfied
The dealers almost always reach out to me even if they do not have the car i am looking for. I have used TrueCar for 2 searches and purchased from dealers who responded from TrueCar.
There was a challenge on my search for my 2017 Ridgeline when Jenkins
Honda (Florida) did not want to honor the TrueCar price and started adding on additional fees. We resolved the situation before I walked away. It was very frustrating and time consuming to say the least.
I was able to find some of the cars I…
I was able to find some of the cars I was looking for.
Not just "honor our heroes" guff
Not just "honor our heroes" guff. Through partnerships the military veterans incentive is a great little bonus that keeps my car shopping strictly to TrueCar. That alongside no haggle low pricing with dealerships and you've got yourself a winning formula. I actually found my last vehicle 6 years ago on TrueCar!
Bait and switch was the name of the game.. Most cars that I received a quote on
Most cars that I received a quote on, were conveniently just sold upon arrival to dealerships. A very stressful ordeal. When you drive over an hour to see a car that you're told is available and upon arrival you find out that the "manager" didn't update the inventory. Yeah Right !!!
The car I wanted wasn't available
The car I wanted wasn't available at the time,but dealer promised contact.e when It was actually there
It was a great experience
It was a great experience!
It was easy to specify exactly what I was looking for.
And then you start hearing from people!
Highly recommend!
Good and fast service
I have purchased a couple of vehicles…
I have purchased a couple of vehicles from TrueCar and I have always received outstanding pricing on the car’s I purchased
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








