Truecarriers Reviews 

295
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for outstanding dedication and continuous communication. Customers often share that the supportive team goes above and beyond to coordinate transportation, ensuring every single detail is carefully handled from start to finish. People frequently highlight the exceptional delivery service, pointing out that vehicles, boats, and other transported items reliably arrive safely and exactly on schedule. Some reviewers were not happy with initial scheduling hiccups, mentioning that it sometimes took a few days to secure a pickup or that individual drivers dropped the ball before prompt replacements were arranged.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising the team for providing exceptional... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that everything went smoothly and... See more

Service

People report positive experiences with service, frequently highlighting exceptional communication and timely... See more

Customer service

Reviewers express great satisfaction regarding customer service, highlighting that consumers experienced a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlie was exceptional to work with. I needed a boat transported from CA to AZ, it needed to be hauled on a trailer. He was able to find a driver that could transport it on a trailer, but it ended... See more

Rated 5 out of 5 stars

Mr. Charlie was great!! He was on top of everything providing real time updates and answered any concerns I may have had! Also, the most important part... My vehicle arrive to the port on time!! Thank... See more

Rated 5 out of 5 stars

I have used truecarriers twice now and both times Charlie Diaz has been amazing. He has great communication, called often to make sure everything was going well and to keep me up to date. I will be go... See more

Rated 5 out of 5 stars

Charlie Diaz done everything in his power to get the job done. Kept in contact with me thru the whole journey. Communication is key and he made sure to relay anything pertaining to my shipment. Thanks... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

We provide exceptional service that brings peace of mind in every single move you make with TrueCarriers. Our excellent reviews speak for themselves. Our professional stuff will help you to ship your car, motorcycle or any other vehicle you have. Let us know how we can help you today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

295 reviews

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4.7

All reviews

(295)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

I am truly grateful for True Carriers…

I am truly grateful for True Carriers they shipped my car and my son’s motorcycle with ease…you all made my move less stressful, great communication and they truly care with working with customers. Thank you all and may God continue to bless your company.

Latisha Stevens

June 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Michael went above and beyond going the…

Michael went above and beyond going the extra mile and then some!
My vehicle transport request was not an easy one being in a very rural remote area, but Michael kept on it working hard searching for a driver that was able to complete the transport of my vehicle!!!
Thank you Michael for the persistent hard work and I’ll definitely be using you in the future 👍👍

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Kudos to Mark Coleman !!

Kudos to Mark Coleman !!! My pickup location was in Cheyenne WY for which there is little service. Mark quickly found a quality hauler and negotiated a good price. My rare vintage care (1966 Corvette) arrived safely in one day. She driver was super competent and very helpful. I strongly recommend mark for a promotion and a raise. Best regards......Fernando Aguilar

June 5, 2024
Unprompted review
Rated 4 out of 5 stars

I have had the opportunity to ship two…

I have had the opportunity to ship two cars with true carriers in the last 6 months. I have found them very professional, Quick in responding with a quote with no hidden agenda. Service from the Carriers chosen has also been very timely and helpful.
I highly recommend them and thank you to Michael Orizao for his assistance.

May 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Mark is the man!!!!!

Mark is the man!!!!!! Got me my bike in a timely fashion and was extremely professional. Couldn’t ask for an easier experience. Driver was professional and courteous. Mark hustled for the best price and got my bike to me exactly when he said he would. I’d let the man transport family… ha

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Michael Orazio - 10/10

Michael Orazio was great. He kept me informed and listened/answered all of my questions. He was patient and knowledgeable and I appreciate his help. He’s the best part of the company.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Flexible and responsive

Mark was very responsive to my often changing schedule and was able to accommodate a couple last minute changes on my part. I would recommend Truecarriers and would definitely use them again.

May 15, 2024
Unprompted review
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Rated 5 out of 5 stars

I'm Gerardo Peters

I'm Gerardo Peters, first time that I work with true carriers, and Darren was very responsible of all , I'm happy with the shipping, fast and reasonable price, I recommend for everyone.

May 14, 2024
Unprompted review
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Rated 4 out of 5 stars

My experience working with Mark was…

My experience working with Mark was positive, but I didn't understand at the time the actual driver/carrier was not part of their company. Their customer service was poor and Truecarriers should take that in mind when referring other customers to them in the future. Thank you Mark for your part in the process.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful experience. Highly recommended

My overall experience was great. My shipping agent was Mark, he was very patient with me throughout this whole process. He quoted me for $800 to ship my car from VA to TX and he actually honored the quote. There was no practice of “bait and switch”. I was sooooo sooooo nervous the entire time because I had read online and saw many horrible incidents where the agents would give people a low price quote, then on the date of the shipping, they tried to charge another $300-$400. There were also complaints about drivers who tried to ask for more money when they delivered the cars. However, for me, both Mark and the driver honored the quote. They didn’t ask me for more money. Mark was also patient. I was reading through the contract and needed to ask questions several times in the same hour, he called me promptly to explain all the questions that I had. I signed the contract very late on Thursday afternoon yet Mark was able to get me the driver the next day. I was very surprised. The truck driver showed up on time in the morning and quickly loaded my car onto his truck. And Saturday night, the driver sent me a text saying he would deliver my car next day between 10 am and noon. He came at noon as expected and quickly unloaded my car. My car was intact. I was so happy when I received it. Everything had gone well for me. If you are looking around, try contact Mark. He was prompt, patient, helpful, professional and kept his words.

April 21, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!! Truecarriers is a scam!

SCAM! Do NOT give them your information. I entered in my information into their website for a quote and immediately (as soon as I hit enter) started receiving spam texts, calls, and emails from random phone numbers and "transport companies" with offers that are obviously too good to be true. I know it had to be this website because it was the only quote for auto shippers I have requested in about a week and the spam started immediately after!

April 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Mark Coleman

Mark Coleman made finding a shipper for my dirt bike fast easy and within my budget we spoke on a Friday the bike was picked up Saturday morning. Mark was quick to answer the phone and return my text messages when i had questions about the ETA. I would recommend Mark at True Carriers to anyone needing a vehicle shipped
Thanks Mark

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Mark C. with Truecarriers got it done!

Truecarriers were my 2nd choice but became my 1st and best choice for shipping my daughter’s car. I was a return customer for the other company but it was not working out as planned and Truecarriers, Mark answered the call and was able stay with the original plan for a slightly higher but agreeable rate. He was kind, professional and informative on all of our correspondences. I would recommend and personally use this company again in the future.

March 4, 2024
Unprompted review

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