Truefitnessvideos Reviews 178

my part a inner /outer thigh machine cable fit perfect' . OEM stuff. got here at club green meadows vancouver wa. Quick and high quality. Im the maintenance tech on the fitness flioor . many thanks Darrell Richards

I have given my experience which was excellent by the way but never received my refund awaiting since June 2024 very dissappointed so i am giving review on this again to have your attention.
Thank you
Wesley

The agent was very helpful. What was less good was that I did not realise that I had signed up for anything at all.

They are full scammers. There is a cancelation of my subscription on April the 15th, but the still tried to charge me twice since then. My card is prepaid, so their attempts were in vain, but still. I contacted them via chat and they insisted there is nothing on their system. I did some digging and their info are false. Additionally, they do not provide you with the legal info of the company. On the contrary, they asked for a 4-5 star review on trustpilot in order to return my money back. Mr Eugene said that via email. I never asked for money, because they never succeeded to charge me, so Be Careful EVERYONE!

Immediate action to my query. Appreciate response of action.

Jeremy assisted me quickly to resolve my issue

Scam! Scam! Scam! Avoid at any cost. I don't know how but they charge us 489 euro in total for subscription we have never subscribed for.

Good experience and problem resolution

They were very kind and patient, personally I consider it a great experience, Thanks Maxry :D

Issue addressed

It's quite awesome with the customer service. Thought I'm yet to receive my refund

I received great customer support, the company is the best indeed I’m happy with their service especially the customer support consultant Diamond, thanks for the amazing service whenever I had questions you respond quickly and professionally so. I’m grateful

Cancellation of your membership sucks!
Previous agent told me that I won't be receiving any charges of any amount after I decided to cancel my membership.
However, I received a notification that I have been deducted with the same amount. The first agent I talked way back Feb 6, 2025
mentioned to me that it was my first top up.
But now Feb 24, 2025, the agent told me again that the deduction was my first top up. Funny isn't it? Telling you twice that the amount that was been deducted is your FIRST TOP UP

This is a re-comment. They can't stick on what they trying

Total scam. They attempted yo take money from my account and I don’t even know who they are. Some sort of piggybacking scam when you buy something legit.

I'm concerned that I had money deducted from my account for a website I did not sign up to. But on requesting a refund Declan was very helpful.

I very sorry about what happened i was shock because it deducted to my bank account. but im happy because you guys give me an exceptional. im truly thankfull

Sarra excellently assisted me with my inquiry. I'm very much satisfied with the fast and immediate response action.

Subject: Complaint Regarding Unfair Refund Policy and Handling

Dear [Company Name or Customer Service Team],

I am writing to express my dissatisfaction with the recent issue I experienced regarding a payment made to your company. Unfortunately, the transaction appears to have been connected to an internet phishing scam.

After requesting a refund, I was informed that only 50% of the payment could be reimbursed. Later, I received a message stating that I could receive a full refund only if I provided positive feedback. This is an unreasonable and unethical practice that prioritizes the company’s reputation over customer satisfaction and fairness.

Such handling of customer concerns is deeply disappointing and unprofessional. Businesses that rely on these tactics to generate profit risk losing the trust and respect of their customers.

As a victim of this situation, I urge you to reevaluate your refund policies and ensure that such practices are not repeated. Additionally, I will not recommend this company to others based on this experience. I sincerely hope the remaining unpaid refund contributes to your company's growth, as it certainly will not come from my continued support.

I expect a clear response and resolution to this issue. Please provide an explanation for the above practices and ensure that such incidents are addressed appropriately in the future.