truekind.com Reviews 1,175

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product, often highlighting its comfort and quality. They appreciate the supportive nature of the items and find them to be well-made. Reviewers frequently mention that the products exceed their expectations in terms of fit and overall satisfaction. However, some people were dissatisfied with aspects of the order, customer service, and return policy. Issues included difficulties with sizing, leading to the need for exchanges, and some found the return process to be less straightforward than advertised, with concerns about return shipping costs and the functionality of online portals. A few customers also experienced problems with customer service responsiveness and receiving accurate information regarding exchanges.

What people talk about most

Product

Customers generally express satisfaction with the product quality, highlighting comfort and good fit. Many... See more

Quality

People report positive experiences with quality. Many customers praise the products for being well-made,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick delivery,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report negative experiences,... See more

Return policy

Reviewers highlight ambiguous aspects of the return policy. While some customers found the return or exchange... See more

Based on these reviews

Rated 4 out of 5 stars

Truekind bras are the most comfortable and the most supportive of all the wireless bras I have tried (I’ve tried six different brands). My one complaint is how the sides, where the cups and the band... See more

Company replied

Rated 4 out of 5 stars

Most comfortable brand of bras I've found. I absolutely need the extenders and am so happy I can buy extras for when I lose them. I'm still inbetween cup sizes as with all bras of various brands. An X... See more

Company replied

Rated 4 out of 5 stars

I really like the bras. This is my 2nd time ordering. Great marketing sending a free panty to try, I am ordering a bundle package. Only suggestion for improvement would be a better tracking system for... See more

Company replied

Rated 4 out of 5 stars

For the first bra I ordered - bra straps were not as comfortable as the advertisement claimed. However, they offered easy and free return and exchanged it for a better more comfortable bra. I feel lik... See more

Company replied



Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 91% of negative reviews

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Rated 4 out of 5 stars

Shipping was very quick

Shipping was very quick. I ordered 2 different styles. The one was small the other one is comfortable

December 29, 2025
Unprompted review
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Reply from truekind.com

Thanks for sharing this with us, Sarah. We’re glad shipping was quick and that one of the styles felt comfortable. We appreciate the feedback on the fit difference between the two styles, as sizing can vary. If you’d like help reviewing the fit or options for the other bra, please share your order details with us.

Rated 5 out of 5 stars

These are the BEST bras

These are the BEST bras! So comfortable and supportive look great under all kinds of tops and I can work out in them too!

December 2, 2025
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Reply from truekind.com

This makes us so happy to hear, Nancy. Thank you for the love. We’re thrilled you’re finding them comfortable, supportive, and versatile enough for workouts and everyday wear. That’s exactly what we aim for, and we truly appreciate you sharing your experience.

Rated 3 out of 5 stars

Difficult returns experience

The fit isn't accurate, and returns are difficult. I bought 4 bras, all the same size, and one out of 4 actually fit. They say you have 60 days to return, but there is a return fee, and some items become ineligible for return for no known reason, even days after receiving them. They have an AI chatbot to help on their website, but it is very limited with what it can do. To get a person, it will "escalate" and then after answering the same questions again, you get told someone will email you later to assist. Very unsatisfied with this experience. It is not risk free, which they imply all over their ads and website. Returns are also not hassle-free.

December 28, 2025
Unprompted review
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Reply from truekind.com

Hi Stephanie, thank you for sharing this and we apologize for the experience. We’ve sent you a new email with the details of your return and the return fee so you have everything in one place. We’re here if you need any additional help.

Rated 5 out of 5 stars

Great supportive bras that's comfy!

I recently purchased the menopause bras to try. Honestly anyone can wear them. They are super comfortable to wear and I am bigger chested. I also like you can adjust the shoulder straps. Once it warms up, I will see if the vented fabric works. They are definitely a brand worth trying. This is my third type of bra from this company. I will definitely continue buying from them!

December 26, 2025
Unprompted review
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Reply from truekind.com

Thanks for sharing this wonderful feedback, Heather. We love hearing that the menopause bras have been such a great fit for you, especially for comfort, support, and the adjustable straps. It means a lot to know this is already your third style from us and that you’re planning to keep coming back. We truly appreciate your trust and support.

Rated 5 out of 5 stars

Great experience, love the bras.

I had an exchange question and the representative went above and beyond to help me. Unfortunately, the L size didn’t fit me and I exchanged them for XL. Now I love the fit and support.

December 17, 2025
Unprompted review
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Reply from truekind.com

Thanks so much for sharing this, Janna. We’re thrilled to hear our team went above and beyond to help with your exchange and that the XL ended up being the perfect fit. It’s great to know you’re now loving the comfort and support. We truly appreciate you taking the time to let us know.

Rated 5 out of 5 stars

True kind has always delivered

True kind has always delivered an excellent product. I will always get my bras from them. The only down side it’s difficult to get someone to talk to when you have a problem. Ai is not good for customer problems. Over all I got great customer service after getting the correct person to handle my problem.

November 20, 2025
Unprompted review
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Reply from truekind.com

Thanks so much for sharing this, Teresa. We truly appreciate your loyalty to Truekind and we’re really glad to hear you’re happy with the bras and the support you received once the right person stepped in. Your feedback about wanting easier access to a live specialist is valuable and will be shared with our team as we continue improving the support experience.

Rated 5 out of 5 stars

Great fit

I haven't had any issues with fit or with ordering, so I haven't had to deal with returns or customer service. I used to wear a smaller size bra, but since gaining quite a bit of weight my bra size has significantly increased, especially my cup size. This is the first bra that has fit perfectly with no noticeable lumps or bulges. There's no pinching, or pain under my bust as with other brands.
I'm really happy with the softness of the fabric and overall fit so far. I like the choices of colors since I'm not into lots of color for my undergarments.
Overall, I'm happy with my purchases.

December 17, 2025
Unprompted review
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Reply from truekind.com

Thank you for sharing such a thoughtful review! We’re thrilled to hear the fit has been spot on and that you’re experiencing real comfort without pinching or pressure. It’s great to know the softness, support, and color options all work well for you, especially during a size change. We truly appreciate you taking the time to share your experience and are so glad you’re happy with your purchases!

Rated 1 out of 5 stars

Non-existent customer support

Non-existent customer support, beware of it! My order was delivered’, I never got it, it took me a real affront to find their customer support, after several days of getting their emails that they’ll get back to me, finally, in five days, they’ve shipped the replacement. This replacement got stuck in Chicago, it’s been 8 days, tracking freezes. I have spend so much time to get their number. When you call them, they take your number to message you. After that you wait for email. I. Then next day they reply that the package is on its way. It has been in transit for almost two weeks! When I opened a claim with their shipping company, they replied to me in two weeks that the case is closed, and that was that. Needless to say, I am SO upset of constantly trying to get a hold of someone and can’t. Very frustrating. Despite loving their bras and having being their customer for 6 years, I will never buy anything from them again nor will I recommend this brand to anyone, not for the lack of quality, but for not addressing the issue and not having a live phone support.

November 18, 2025
Unprompted review
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Reply from truekind.com

We’re sorry to hear how much time and effort this has taken, especially after being a loyal customer for so long, Anastasiya. We appreciate you sharing this and want the chance to review everything that happened with both shipments and the carrier. Please share your order details with us so we can look into this further and support you directly.

Rated 3 out of 5 stars

My first experience leaves a lot to be…Sizing is tricky

My first experience leaves a lot to be desired. My first order was lost in transit. The replacement did get here within 10 days but I purchased based on the sizing guide. It turns out to be too large.

December 14, 2025
Unprompted review
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Reply from truekind.com

We’re sorry your first experience started off this way, Joy. A lost shipment followed by sizing that didn’t work out is understandably disappointing. We appreciate you giving us the chance to make it right, and we’d love to help review the fit and go over your options moving forward. Please share your order details with us so we can assist you further.

Rated 3 out of 5 stars

Only received a portion of my order

Only received a portion of my order. No communication that items were unavailable. Once I co tacted them, and made a request, I was refunded for the missing items.

December 17, 2025
Unprompted review
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Reply from truekind.com

Thank you for sharing this, L. D. J. We’re sorry there wasn’t clearer communication about the unavailable items, but we’re glad the missing pieces were refunded once you reached out. Your feedback helps us improve how we keep customers informed, and we appreciate you taking the time to let us know.

Rated 4 out of 5 stars

Easy to order

Easy to order. However, size is not quite accurate.

December 22, 2025
Unprompted review
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Reply from truekind.com

Thank you for sharing this, Sue. We’re glad the ordering process was easy, and we appreciate the feedback on sizing. Fit can vary by style, and we’ll be sure to pass this along to our product team. If you’d like help reviewing the fit or exploring options, please share your order details with us.

Rated 5 out of 5 stars

Like the products

Ease of shopping online. I like all the products I have purchased. Communication is good with company getting back with answers to questions.

December 20, 2025
Unprompted review
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Reply from truekind.com

Thank you for your kind words, Nancy! We’re thrilled to hear you enjoy our products and find shopping online easy. It’s great to know our team has been helpful and responsive to your questions. Your satisfaction means so much to us!

Rated 5 out of 5 stars

I love TrueKind Bras

I love TrueKind Bras. I got my bras I ordered quickly and love the fit. I like the cups that are already formed and not soft fit like the original ones. I have smaller breasts after and these make me look fuller. Keep this bra for gals like me.

November 30, 2025
Unprompted review
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Reply from truekind.com

We’re so glad you love your TrueKind Bras, Cindy!💛 Perfect fit, fuller shape, and quick delivery.

Rated 5 out of 5 stars

Best bra ever!!

I have been wearing Truekind bras for years and love them. They fit so well and are very comfortable. Excellent quality too. I just bought the menopause bra and love it as well. Keeps you cool all day!

December 19, 2025
Unprompted review
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Reply from truekind.com

We’re so glad you love your TrueKind and Menopause Bras, Gale! Comfort, perfect fit, and all-day coolness that’s exactly what we aim for!

Rated 5 out of 5 stars

Perky DDs!

As a woman in her 70's, sagging DD boobs had been a problem for decades. Not any more. This is the most supportive bra, not to mention the most comfortable bra I have worn since I was a teenager. The only negative I might say, is that the width of the band differs from bra to bra of the same model, I'm told based on who the manufacturer is. That said, the narrower band is still full coverage and very comfortable, though I do prefer the wider band. know own 7 of this bra!!!!!!

December 17, 2025
Unprompted review
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Reply from truekind.com

We’re thrilled our bra gives you the support and comfort you’ve been looking for, Ellen! Seven of them — that’s the ultimate compliment!

Rated 4 out of 5 stars

My Truekind bras are SO comfortable and supportive BUT they have one problem area…

Truekind bras are the most comfortable and the most supportive of all the wireless bras I have tried (I’ve tried six different brands). My one complaint is how the sides, where the cups and the band meet, just under my arms, bulge and wave. They seem to need more support and better design/construction in that area.
I now own three Truekind Supportive Comfort Wireless Shaping Bras, one black and two chai colored, and they all do this. That’s why I gave four out five stars.
I’ve had no issues with service or delivery.

December 12, 2025
Unprompted review
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Reply from truekind.com

Hey Leca, thank you for such a kind and detailed review! We’re thrilled to hear how much you’re loving the comfort and support of your Truekind bras. Your note about the side support and construction is valuable, and we’ll be sure to pass this along to our design team. 💕

Rated 1 out of 5 stars

Dishonest business practices

I purchased some bras a few months ago that didn’t work out for me. They gave me the run around on my refund, but I finally got it worked out. Last week I received 2 bras in the mail in 2 separate orders that I did not order. I was charged full price for them and when I contacted Truekind I was told I signed up for a subscription to receive bras every 3 months. I did not. It took me an hour on a chat to get my full refund, which should have taken 10 minutes to accomplish. This is a terribly dishonest company. I would not recommend EVER doing business with them.

December 12, 2025
Unprompted review
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Reply from truekind.com

Hi Lori, we’re truly sorry this was your experience and this is never what we want for our customers. We’re always working to improve, and your feedback is being shared with our team. Please send us a DM so we can make sure everything is fully resolved and assist with anything you may still need.

Rated 4 out of 5 stars

Ordered 2 bras

Ordered 2 bras, one fits fine the other is much too large. Unfortunately for some reason it says that one is not able to to be exchanged or returned and not sure why.
EDIT, issue was was resolved and return completed. I will order again once some products are back in stock.

December 5, 2025
Unprompted review
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Reply from truekind.com

Hey Debra, sorry to hear one of the bras didn’t work out and for the trouble you had with the exchange or return. We’ve sent you an email with more details and a fix. Please keep an eye on your inbox.

Rated 1 out of 5 stars

Questional response is

I can’t tell you how I like the ras because I have not gotten my exchanges yet I am told that Iwill get an email to confirm these order like I was told 2 times now. So I am still waiting. Very disappointed.

December 14, 2025
Unprompted review
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Reply from truekind.com

Hi Elizabeth, we’re sorry about the delay and shouldn’t be left waiting for confirmation like this. Please send us a DM so we can look into your exchange right away and make sure this gets sorted for you.

Rated 5 out of 5 stars

I am very happy with the bras I ordered

I am happy with the bras I ordered. They provide full coverage, great support and smooth lines under my clothes. The bra extender was a nice surprise. Finding a bra that provides all of the above, plus comfort, was a real problem until I received this one, which did all that and exceeded my expectations.

December 12, 2025
Unprompted review
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Reply from truekind.com

Thanks for sharing this, Jody. We’re really glad to hear the bras delivered full coverage, great support, and smooth lines while still feeling comfortable. It means a lot to know the fit exceeded your expectations after such a long search. 💕

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